Koons Baltimore Ford

I purchased a 2013 Ford Escape from Koons Ford this past Saturday and have to say I had a great overall experience. Ford's website actually referred me to a different dealer when I made my initial online i Saturday and have to say I had a great overall experience. Ford's website actually referred me to a different dealer when I made my initial online inquiry. However, I didn't like the salesperson or overall experience there so sought out a different dealer. And I'm glad I chose Koons. I contacted Koons Ford after seeing a Ford Escape model that interested me in the dealership's online inventory. I dealt with Matt Stoudt throughout the entire process from the intial email contact through to the actual sale and have to say he was great. He was friendly, honest, responsive and just a pleasure to deal with. In truth, everyone I talked to at Koons from Matt to Marvin Fowlkes to the other salespeople I casually chatted with were friendly and made the overall car buying experience easy and painless. I would highly recommend this dealership if you are intersted in purchasing a new Ford. More

Just bought a 2012 F150 from KOONS FOR BALTIMORE yesterday. I am very happy with my new truck. Everyone I came in contact with at the dealership was VERY professional and not pushy in anyway shape yesterday. I am very happy with my new truck. Everyone I came in contact with at the dealership was VERY professional and not pushy in anyway shape or form. Both Desiree and Mike were very helpful and worked hard to get me a price and payment that I could afford. I would reccomend this dealership to any friend or person who wants to get a GREAT Ford product and who wants superb down to earth sales expierence and reps. Carol was very helpful and took time to talk with me about different plans that Ford offers and also recommend some things to me that I didnt think of while sitting there waiting for my new truck to come out of detailing. Overall expierence at KOONS FORD BALTIMORE was a 10 out of 10. More

Last month, I bought a prevously-owned 2010 Eddie Bauer edition Ford Explorer from Koons Ford Baltimore. I was dealing with the used car department. We negotiated what I felt to be a fair price, and at the edition Ford Explorer from Koons Ford Baltimore. I was dealing with the used car department. We negotiated what I felt to be a fair price, and at their suggestion, I purchased the extended bumper-to-bumper warranty. I am glad I did. Just several weeks later, a horrendous sound emanated from the Explorer when I tried to shift it out of "Park". I was at work and the Explorer was in a downtown parking garage. I called Koons and they called the roadside assistance company. When they were delayed, Koons sent out a driver to pick me up and take me back to the dealership. Then they provided me with a loaner car for the several days it took to fix the Explorer. The problem: the sealed differential came apart inside and most of the parts had to be replaced and the unit rebuilt. Total cost was around $2,500. Cost to me was $100, the cost of the deductible from the bumper-to-bumper insurance policy that I was thankfully encouraged to buy. During all aspects of the sale and later service, I feel I was treated most fairly. Koons Ford Baltimore certainly lived up to the axiom of: "Excellent service after the sale." More

I purchase two cars in a 3month period because of Matt Stout I will purchase another before the end of the year because of Jerry Grabowski. I had a minor issues when bringing my vehicle in for service. Je Stout I will purchase another before the end of the year because of Jerry Grabowski. I had a minor issues when bringing my vehicle in for service. Jerry went above and beyond to make sure I was 100% satisfied. I will be back. More

On June 22nd, 2012 I purchased a new truck at Koons Ford. I had not purchased a new vehicle since 1998 and was very apprehensive. I must say from the moment I walked in the door, I was greeted with warmth an I had not purchased a new vehicle since 1998 and was very apprehensive. I must say from the moment I walked in the door, I was greeted with warmth and appreciation for the fact I had chosen this dealership to explore. I met my salesperson (Gerard), and was impressed from the first. Gerard took the time to answer any and all questions I had, listened to what I had to say and I felt no pressure at all. In fact at one point Gerard told me his goal was to make me happy and if that was not possible thank you for coming in. The bottom line is I was treated with the utmost respect at KOON,S and thank you for a wonderful buying expierence. A special thank you to my new friend (GERARD). John MacLeod More

Tom and Carol were amazing. Because I'm tied up at work, it was very difficult for me to get away to go to Koon's and look at cars, and it was hard to find time to talk on the phone. I found the best price it was very difficult for me to get away to go to Koon's and look at cars, and it was hard to find time to talk on the phone. I found the best price on a new Mustang GT that I've seen anywhere else. Tom worked with me over e-mail to confirm all of the features of the car and get the ball rolling on purchasing the vehicle. He was e-mailing me back as late as 10pm to answer my questions. There was no hassle over the price of the car or hidden/unexpected fees. Tom and Carol even worked to get me a financing rate that was lower than anything my bank could do. Oh, and the Mustang is pretty amazing, too. Fast is an understatement. More

WORST DEALERSHIP EVER!!!!!! Be warned Bought a brand WORST DEALERSHIP EVER!!!!!! Be warned Bought a brand new 2013 Mustang GT Convertible and had by far the worst car buying experience I ever ever exp WORST DEALERSHIP EVER!!!!!! Be warned Bought a brand new 2013 Mustang GT Convertible and had by far the worst car buying experience I ever ever experienced. I've been buying cars for over 45 years and have never been treated so bad by a deanship. First off Mike Tomazos was extremely rude any time I spoke to him and would never turn any of my phone call. But I'm getting ahead of myself, first I bought a brand new 2013 Mustang GT from Koons in the beginning of July I live in Miami so obviously they had to ship me the car. Right off the bat Mike was making the actual purchase of the car extremely difficult by never returning calls and by making me do all of the legwork since my salesman Adam was a brand new salesmen. I have never had a harder time giving somebody almost $6k down and trying to but a $40k car then I did with the folks at Koons. Once the sale was complete about 10 days later since according to Mike it takes that long to do the paperwork which is BS it should have been finalized in an afternoon minus the overnight delivery of documents for signature. The car was now going to be shipped from Baltimore to Miami to make sure it was on it's way and to know what the status was I would have to call multiple times a day. Once Koons told me it was enroute I had a temporary sign of relief until when it came time for the truck to pull up to my driveway with the car many days later I got a car from the trucker that the car is still in Baltimore and that he had a trailer fire and the car is parked at the truckers house until arrangements could be made. Koons never told me the car never left and they were contacted to pick it up I had to call them the next day to inform them what the situation was due to their heads being firmly up their &!$ 90% of the time. At this point I didn't know when I would get my car so I call my attorney and Ford customer service for some answers, fortunately ford customer service had the regional manger of Ford I believe contact me admit fault of how this is being handled told me that Koons telling me that they don't like shipping cars was inappropriate to say and basically making sure the car would be sent ASAP. A few days later I received my car which was in great shape thank god, when I called Koons up to get reimbursed for my rental car they told me that there was nothing their going to do and that they paid extra to ship the car to me, by the way I paid for shipping I'm not liable for a surcharge due to their negligence. To Sum up If your going to but a car go to another dealer that cares about customers not just making money and that when all else fails Ford ended up making things right. More

We came in looking for a used Ford Escape but the prices of the new vehicles was so enticing that we bought. Everyone we dealt with was friendly and extremely helpful. Would recommend to anyone looking for of the new vehicles was so enticing that we bought. Everyone we dealt with was friendly and extremely helpful. Would recommend to anyone looking for a dealership. More