Koons Baltimore Ford

I did my homework and knew I wanted a '13 Escape. I originally dealt with David Miller at Koons Ford in Baltimore. He did a great job of keeping me updated while I waited for the '13 model to become av originally dealt with David Miller at Koons Ford in Baltimore. He did a great job of keeping me updated while I waited for the '13 model to become available and helped me "build" my new car! David left Koons and Tom Snyder took over. He kept me posted on the progress of the car. When my car was ready for pickup David came in on his day off so I could have my new car ASAP! Overall it was a very pleasant experience! More

Tom did an excellent job in helping my dad and I chose the car that we were looking for. We were searching for a black 2012-2013 Mustang and Tom found one just like I had at liked at a previous dealer bra the car that we were looking for. We were searching for a black 2012-2013 Mustang and Tom found one just like I had at liked at a previous dealer brand new off the truck and brought over to Koons. He made sure that it was washed and cleaned for us, as well as offering if I wanted to drive it again. Tom even showed me a different color car that I was interested in and gave me his personal opinion which aided me in the process of which color car I wanted to chose. The color that he showed me was Banger Blue, and even though I liked it, it ended up being a little bit too exotic for the rest of my family. So in the end my dad and I ended up going with the black 2013 mustang. Tom helped us with all of the paperwork and made it an easy process for us. It was a very hot day that day and he offered us water and was very caring and friendly. The price ended up being better than any of the other Ford dealerships that we had gone to previously that week, and so I know my dad greatly appreciated that. Overall i left Koons of Baltimore satisfied and happy with the choice that my dad and I had made. I would definitely recommend Tom to anyone else. (p.s- I'm still working towards those rims Tom). Thanks! More

I was looking for a particular model truck , Koons of I was looking for a particular model truck , Koons of Baltimore had the truck I was looking for. When I enquired about the WOW price Tom Snyder prom I was looking for a particular model truck , Koons of Baltimore had the truck I was looking for. When I enquired about the WOW price Tom Snyder promptly emailed.I am impressed with time and effort he expended. He made the whole buying process very easy.I would recommend Koons of Baltimore to anyone looking to buy a ford vehicle! More

I live in Pennsylvania and spent weeks searching for the best price on a new Ford vehicle. After some time I came across the Koons Web site and was surprised to see their low "WOW" pricing. At first, I th best price on a new Ford vehicle. After some time I came across the Koons Web site and was surprised to see their low "WOW" pricing. At first, I thought it was too good to be true. Since the dealership was over two hours away, I didn't want to make the trip until I could get more information. I reviewed their vast on-line inventory and identified the vehicle I liked. I decided to send an email and within a short time, I received a response from Dennis Koulatsos. After a few exchanges, he provided a firm "out-the-door" price that was far superior to anything I was able to arrange locally. I was then assisted by Tom Snyder in working out the details of the transaction. Yesterday, we made the journey to Baltimore to make the purchase. We checked out the vehicle and met the people. They were friendly and it was apparent that the entire operation was a well-oiled machine. Eventually, we met with Carol Walker of financing and the final number was identical, to the penny, of the incredible quote previously received by Mr. Koulatsos. We have purchased many vehicles over the years and this was the best experience yet. We highly recommend them to anyone! More

I could not have asked for a better car buying experience from start to finish. I received an immediate response to my initial email inquiry from the GM, Dennis Koulatsos. While test driving and at deliver from start to finish. I received an immediate response to my initial email inquiry from the GM, Dennis Koulatsos. While test driving and at delivery all questions & concerns were addressed by the informed and courteous sales staff, Ray & Alona. The GSM, Keith O’Connor, did a great job walking me through the trade & finance processes ultimately getting me an excellent deal. No pressure, knowledgeable, friendly & honest…thank you! More

Long hard situation that ended up with me dealing with Jerry which made my whole experience 100% better and I thanked him for being really understanding he was great. Jerry which made my whole experience 100% better and I thanked him for being really understanding he was great. More

I want to commend the sales staff at Koons Ford Baltimore.  Specifically, Tom Synder, Marvin Dixon and Pat Wineand.  They really went above and beyond to provide me with exceptional service. I w Baltimore.  Specifically, Tom Synder, Marvin Dixon and Pat Wineand.  They really went above and beyond to provide me with exceptional service. I was delayed getting to the dealership one evening because of a massive thunderstorm.  Not just one, but all three of the sales representatives stayed after hours to help me complete my purchase. I really appreciate that consideration since the dealership is some distance from my home. They also gave me a great price on a model and trim that is very much in demand.  After that the finance manager gave me a good deal on an extended care package.  I never felt pressured or pushed by any of the sales people, and I definately appreciate that. In short, I would highly recommend the sales team at Koons Ford Baltimore to anyone in the market for a new Ford. More

matt is a rare human being--love him--he was patient and understanding,love matt,he was really,really great to work with,he is an a plus gentleman understanding,love matt,he was really,really great to work with,he is an a plus gentleman More

I have purchased a 2013 Explorer Limited from Koons Ford. The experience so far has been great. My salesperson Ray Baldwin was attentive to all my needs during my new car search. He provided me timely inf The experience so far has been great. My salesperson Ray Baldwin was attentive to all my needs during my new car search. He provided me timely information and made my test drive seemless which sealed the deal for me to purchase the Explorer. I had a 2005 Acura MDX and decided to give Ford a try and so far am pleased with the product. It is too early in my ownership to give a complete review as I have not exerienced the service side of the dealership but I hope that too mirrors the sales side of my experience thus far. Scott More