Koons Baltimore Ford

I would recommend this dealership because the customer service is excellent. My husband and I came in to trade in a car. We were upside down in our current vehicle and were offered several options and a service is excellent. My husband and I came in to trade in a car. We were upside down in our current vehicle and were offered several options and advice on the best way to correct the situation and end up in the car we wanted. Our sales rep, Felix, was very friendly and extremely helpful. The finance manager, Mike, was very professional and helpful. I didn't like having to haggle so much over the final cost and financing of the vehicle. It left me with a feeling of uncertainty. I can't help wondering if I really got the best deal that I could have gotten. But, overall, the experience was a good one and my new car is beautiful. I do recommend Koons Ford and definitely Felix. More

Had a great experience at Koons ford the salesman was very pleasant would recommend this dealer to family and friends. I really love my new vehicle very pleasant would recommend this dealer to family and friends. I really love my new vehicle More

I would recommend this dealer ship because I was given a great value on my trade-in, they had the vehicle I wanted and they worked to get me the car I wanted at a monthly payment I can afford. great value on my trade-in, they had the vehicle I wanted and they worked to get me the car I wanted at a monthly payment I can afford. More

Desiree was very courteous and patient working with me via the internet chat and gave us a warm greeting upon our arrival. Larry cheerfully explained the sales process, showed us the features and bene via the internet chat and gave us a warm greeting upon our arrival. Larry cheerfully explained the sales process, showed us the features and benefits of a Ford over the competitor (Toyota), and he maintained a very professional and most pleasant demeanor during the entire process. It was like working with a lifelong friend. Steve gave us payment options and found the best finance plan for our budget saving us time and money. Overall, it was the most wonderful truck-buying experience our family has ever had. Anyone looking to buy a new or used vehicle should look up Larry Bouldin at Koons Baltimore Ford. More

We've purchased many cars over the years and I usually dreaded the process. However, I called ahead of my visit with the details of the vehicle I was looking for and Dennis told me right away if we don't dreaded the process. However, I called ahead of my visit with the details of the vehicle I was looking for and Dennis told me right away if we don't have it, we'll locate one, which he did almost immediately. We were treated with respect as soon as we entered the dealership and through out the entire buying and trading process. We looked at numerous colors and options, asking Tom tons of questions, in which he could answer all. These guys made the entire process easy and extremely pleasant. I'm very happy with my new Explorer, have told my friends that they need to try Koons Ford the next time they want a vehicle. More

I would highly recomend this dealership and the two gentleman that I had the pleasure of doing business with. Tom Synder & Jim Lowry were able to find me the vehicle I wanted for the price I wanted to gentleman that I had the pleasure of doing business with. Tom Synder & Jim Lowry were able to find me the vehicle I wanted for the price I wanted to pay with no hassle. It was a great buying experience! More

We appreciated the very fine professional service that Mr Dianderas showed to us. He did eerything that he could do to assist us in purchasing our New 2011 Ford Ranger Sport Super Cab Truck. We are very pl Dianderas showed to us. He did eerything that he could do to assist us in purchasing our New 2011 Ford Ranger Sport Super Cab Truck. We are very pleased that he was our sales representive. He is truly an assest to the Jim Koons Company located at 6970 Security Blvd, Baltimore Maryland. We wish him much sucess in the business. God bless Mr. Dianderas!p.s. We love our new truck. More

I just bought a new car for my daughter who is 21. I was looking for something that was affordable and with an appeal to a younger person. I did not have a particular car in mind. With the help of my sale looking for something that was affordable and with an appeal to a younger person. I did not have a particular car in mind. With the help of my salesperson, Felix Dianderas, he helped me determine what would be a good vehicle for her. I chose a lime green Ford Fiesta. It had all the bells and whistles that would be appealing to my 21 year old daughter. I test drove the vehicle and I loved it. She needed the car right away and Felix helped to make the happen. I am so grateful for this dealership. They were wonderful! They were not pushy or aggressive. They were kind, professional, and understanding. I would tell anyone to buy a car from Felix and Koons team of financial employees, and their new car manager. Thanks Felix! You were the best! You helped to make it happen Koons Ford 5 STAR Rating!! More

You won't regret stepping into Koons thanks to the friendly and knowledgeable salesmen. - There is no pressure to buy. - You get a test drive right away. - And most important, there is a wide ran friendly and knowledgeable salesmen. - There is no pressure to buy. - You get a test drive right away. - And most important, there is a wide range of choice! manual/automatic, many colors, many models. More

From the minute I stepped onto the lot, I did not feel pressured or hassled by Larry (my number 1 peeve from the other dealerships I visited). Larry was very friendly and knowledgable about all of the ca pressured or hassled by Larry (my number 1 peeve from the other dealerships I visited). Larry was very friendly and knowledgable about all of the cars I was interested in on the lot and immediately set up test drives of the vehicles of my choice without "trying to sell me" before I even pulled off the lot. In the end, I got a great deal and the only downside is I only bought 1 car from him! Excellent salesmanship. More