Koons Baltimore Ford

When I arrived at the dealership, I was happy to find they were so busy. I felt it would be a great opportunity to check out the cars without feeling the pressure of a salesperson. As it turned out, they they were so busy. I felt it would be a great opportunity to check out the cars without feeling the pressure of a salesperson. As it turned out, they weren't too busy for the General Manager, to personally assist me and I'm glad! Even though I truly wanted to just look, I had questions about the differences in crossovers and SUVs, as well as the possibility of going with another sedan. Dennis was so patient and knowledgeable, I couldn't have asked for a better shopping experience. I can't tell you how comfortable it was, getting the information I needed, without feeling pressured. I knew before shopping at Koon's that I wanted an American car. Now I know that I definitely want a Ford, (either an Edge or a Taurus) and I also know, I'll be buying it at Koons's Ford. More

I was in the market for a new truck. I decided to contact Dennis Koulatsos because I have purchased several vehicles over the years through him. As usual I was able to contact Dennis with no problem and he w Dennis Koulatsos because I have purchased several vehicles over the years through him. As usual I was able to contact Dennis with no problem and he worked hard to find me the best price on the truck. I can't say enough about how this man treats a customer. He brings honesty and integrity to a industry that sadly at times, struggles with customer confidence. I will always make Koons Ford and Dennis Koulatsos my first call when shopping for a new or used vehicle. If your shopping for a vehicle and your taking the time to read these reviews.....Do yourself a favor and contact this man and his sales team. I assure of a whole new buying experience. This dealership does it right. Thanks again Dennis for all your help, Tony Bakie More

The whole service department was extremely helpful in everything I needed. I do not know certain things about cars; but everyone helped me and also explained to me what I should and shouldn't get. I wou everything I needed. I do not know certain things about cars; but everyone helped me and also explained to me what I should and shouldn't get. I would recommend everyone I know to go there. More

I do not have a Google or Yelp account, so I ‘m emailing you about the excellent service I received at Koon’s Ford on Friday, February 17, 2012 from Chuck Rest. I arrived at 7:30 a.m. for my 30,000 mil you about the excellent service I received at Koon’s Ford on Friday, February 17, 2012 from Chuck Rest. I arrived at 7:30 a.m. for my 30,000 mile check and waited for my Escape to be serviced. Chuck Rest was my service advisor and he was very professional. He listened to what I needed to have done to my Escape and answered all my questions about my warranty and maintenance plan agreement that I purchased when I bought my Escape in 2008. He made sure the mechanic helped me connect my new cell phone to Sync, he printed the paperwork and showed me the warranty time-span and maintenance plan on my Escape and reviewed everything with me. Chuck made sure that the mechanic was aware the tape type material that was loose from the defroster vents was securely re-installed under the vents and per my request, he made sure the mechanic used synthetic oil. Over all, Mr. Rest was extremely courteous. There’s not too many businesses nowadays that make you feel like you’re a special customer and with Mr. Rest’s professionalism and courteous manner, I felt very special. I intend to keep my Ford Escape for quite a while, but when my Ford needs to be serviced or in the future, I need a new SUV,I will certainly come back to Koon’s Ford. Very respectfully, Margaret R. Armiger More

Tommy Miller went above and beyond to make sure my car repairs were done quickly, and conveniently. I am very grateful to him for making it as stress free as possible. He was very easy to work with, and a repairs were done quickly, and conveniently. I am very grateful to him for making it as stress free as possible. He was very easy to work with, and a great communicator. More

LOVE THIS PLACE! ALWAYS FEEL LIKE FAMILY WHEN I COME HERE. MAKES BUYING A VEHICLE A PLEASEANT EXPRIERNCE AND THE SERVICE DEPT. IS JUST A REFLECTION OF THE FRONT OF THE HOUSE..FIRST CLASS GUYS! HERE. MAKES BUYING A VEHICLE A PLEASEANT EXPRIERNCE AND THE SERVICE DEPT. IS JUST A REFLECTION OF THE FRONT OF THE HOUSE..FIRST CLASS GUYS! More

Hello, A few days ago, I sent an email and a survey Hello, A few days ago, I sent an email and a survey complaining about the unsatisfactory work and professionalism from staff at Koon's Ford in Bal Hello, A few days ago, I sent an email and a survey complaining about the unsatisfactory work and professionalism from staff at Koon's Ford in Baltimore located on Security Blvd. After submitting that email, I went back to the dealer and the manager was more than helpful to rectify the situation and complete the work that was performed unsatisfactory on my taxi cab. NOTE: After leaving the dealership for the second time, I had to pay another company to get my meter to work again like it was working before I got to the dealership. I would like to change my rating to a satisfactory rating. Thanks! REPAIR ORDER COMPLAINT 73982 More

We walked in and Kevin was there ready to answer questions. Not once did he try to force us to look at anything out of our price range or try to force options on us. He is very knowledgeable and f questions. Not once did he try to force us to look at anything out of our price range or try to force options on us. He is very knowledgeable and friendly. The dealer did not add any fees, so the price of the car did not go up when we got to the financing department. More

Felix was helpful and professional in helping me find the truck I wanted. I was given a fair trade in for my old truck and excellant financing was arranged for the new one. All and all a good buying experien truck I wanted. I was given a fair trade in for my old truck and excellant financing was arranged for the new one. All and all a good buying experience. More

Lower shcok mount on 2006 F-150 broke off. Vehicle had high milage but the part broke due to an obvious manufacturing defect. The people at Koons stepped up and repaired the part. Very little wait time high milage but the part broke due to an obvious manufacturing defect. The people at Koons stepped up and repaired the part. Very little wait time and everyone was very helpful. More