Koons Baltimore Ford

Upon entering the showroom, we were greeted by the friendly receptionist who offered to help us reach the person we were seeking. The sales representative, Faraji, was one of the most friendly and he friendly receptionist who offered to help us reach the person we were seeking. The sales representative, Faraji, was one of the most friendly and helpful young man that I have met. He was all about getting us the car that we were looking for. Everyone we encountered was friendly and helpful. Everything was explained very well and they wanted to be sure that we understood. It was a great experience. More

This was the best car buying experience we've ever had. From our first contact with Desiree Taylor...she found the exact vehicle we were looking to buy, to the test drive and explanation of all the feature From our first contact with Desiree Taylor...she found the exact vehicle we were looking to buy, to the test drive and explanation of all the features on the car with Philo Gentles and then the quick financing procedure with Jimmy Lowry. This just couldn't have been any easier or better. We will tell all our friends about this experience and are looking forward to the first time we have to have it serviced with anticipation of the same fine and efficient care we were given today with the purchase. With service like this we will be customers for life. Thank you! More

I took the time to rate this employee because he was nothing but honest with me. I could have received a lesser price in Virginia, but the dealer in Virginia misrepresented himself. Mr. Thacker tried t nothing but honest with me. I could have received a lesser price in Virginia, but the dealer in Virginia misrepresented himself. Mr. Thacker tried to match the price, but when he couldn't he told that he couldn't and that he would understand if I went to the other dealer. He told me that he would like to have my business and I believed that his customer service after the sale was worth the cost. Going to the finance office afterward was smoothe and easy and I received a follow up call a week after the sale to check my satisfaction level. Good customer service does still exist. More

Had a great experience at Koon's thanks to Tom. He was super friendly,fast and helpful. He helped me get into my first SUV and taught me how to work everything in the car!He also helped me get amazing fin super friendly,fast and helpful. He helped me get into my first SUV and taught me how to work everything in the car!He also helped me get amazing financing that was comfortable for me. I would recommend him to anyone! Thanks Tom! :) More

Painless car purchase. Best experience ever. Maybe because I was getting my Escape Hybrid serviced and just walked into the showroom. Sales rep was very easy to work with. Highly recommend Koons Ford because I was getting my Escape Hybrid serviced and just walked into the showroom. Sales rep was very easy to work with. Highly recommend Koons Ford Baltimore. More

Kevin made it very easy to look at and test drive the car. He was always available and followed up when needed without being pushy. My experience with the business manager was good. He was very informa car. He was always available and followed up when needed without being pushy. My experience with the business manager was good. He was very informative albeit slightly hurried and explained what my options were. I would have appreciated more time to consider my options but understand their need to solidify the sale. More

I have been a Ford owner/customer for 7 yrs. My experience with this dealership has been Excellent! From the Friendliness to professionalism. I especially appreciate the Honesty and the simple expl experience with this dealership has been Excellent! From the Friendliness to professionalism. I especially appreciate the Honesty and the simple explanation of questions I may ask. I feel right at home! I just tell them what I'm looking for and they have it. I'm a Ford customer/driver/Owner For Life! More

Would definitely recommend this dealer to family and friends. Unexpectedly, my first best experience buying a car. I didn't know a dealer could be successful being very transparent with the pricing an friends. Unexpectedly, my first best experience buying a car. I didn't know a dealer could be successful being very transparent with the pricing and process. Tom was an excellent knowledgeable and friendly representative. More

The car buying experience was top quality from start to The car buying experience was top quality from start to finish. I was referred to Koons Ford by the MVCP program on the internet. I called the deale The car buying experience was top quality from start to finish. I was referred to Koons Ford by the MVCP program on the internet. I called the dealership that evening and talked with Dennis Koulatsos. He e-mailed me a very well written proposal in record time. The following morning I called him back and made the deal. When I I arrived at the Dealership my new Truck was ready to go. I met our Salesman Rick Crouch and he answered all our questions and demo the truck . Jimmy Lowry help us with the financing and found us a great rate - much lower than I could find myself. Thanks from a very Happy Customer . Jim "Onions" and Iris Hornberger More

Awesome experience, very friendly and helpful guys. Salesman was great, sales manager was easy to work with and provided plenty of information and advice, Finance guy ws fast, provided excellent info. Salesman was great, sales manager was easy to work with and provided plenty of information and advice, Finance guy ws fast, provided excellent info. The whole experience was great, made me feel very welcome and at home More