Koons Baltimore Ford

I had an excellent experience with Koon's Ford Baltimore--in particular with Tom Snyder, the only person I had any real contact with. I live and work in Philadelphia and made contact with the Balt Baltimore--in particular with Tom Snyder, the only person I had any real contact with. I live and work in Philadelphia and made contact with the Baltimore dealer over the phone about a car I saw on the website. Tom was extremely friendly and helpful. He answered all my questions and made me feel very comfortable with the purchase. He personally took additional interior pictures of the vehicle for me and even gave me his personal cell number to call if I couldnt reach him at the dealer. The customer service he showed me was amazing. I agreed to the purchase without even seeing or driving the car. Tom personally picked me up from the Amtrak train station in the new vehicle and completed the paperwork with me. Everything was explained clearly with no surprises. I bought the Ford Fusion 2012 and it has exceeded my expectations. Once my income goes higher, I plan to return to the same dealer again in a few years and see Tom to upgrade to the newest model. Excellent experience overall. More

Enjoyed working with everyone. i did not feel pressured, I felt my concerns were listened to and that everyone tried to please me with my goals and needs to complete this sale. I honestly came to look, i I felt my concerns were listened to and that everyone tried to please me with my goals and needs to complete this sale. I honestly came to look, i had done my homework on the car i wanted. i know I could have bought the same day and drive a car home but realistically did not expect to. past experiences with other dealerships and manufacturers have been a lot of haggling and pressure, even in dealerships that advertise "no haggle" prices. thanks tom, jimmy and russell for the start of my ford relationship, since this is the first time buying from you as well as buying a ford. More

I purchased a used vehicle and instantly regretted my decision the very next day. I am very pleased with how my sales consultant, the sales manager and the Finance Director worked as a cohesive team t decision the very next day. I am very pleased with how my sales consultant, the sales manager and the Finance Director worked as a cohesive team to go above and beyong; making sure I was satisfied. Four days from my original purchase date, I was able to exhange my "old" car and drive away in my "new" used car that I absolutely love. I would definitely recommend these guys, especially to those who have had credit challenges and are looking for a dealership that will give you a fair chance to rebuild your credit worthiness. Love the 7 day exchange policy. More

I recently bought two cars within one month, each from different dealerships. Koons Baltimore Ford and Ray Baldwin were hands-down the best to deal with. It was a no pressure sale with nothing but help an different dealerships. Koons Baltimore Ford and Ray Baldwin were hands-down the best to deal with. It was a no pressure sale with nothing but help and advice offered at every step. I felt the deal was fair, and the car (a Fusion hybrid) is superb. My other new car is an import, bought for good reasons, yet overall the Ford is more impressive and by far more user-friendly. On top of that, I've been getting nearly 50 mpg on the highway! When I got a small chip on the door, the dealership mailed me a paint repair kit at no charge - they also sent my plates to me since I live nearly an hour away. Ray is without question the most customer friendly sales person I have dealt with. I definitely recommend Koons of Baltimore, the Fusion hybrid and Ray Baldwin. More

Outstanding sales and finance experience. Got the car I absolutely wanted for a better than hoped for deal. Curtis went well out of his way to find the vehicle I wanted,and Jimmy worked some magic to get m absolutely wanted for a better than hoped for deal. Curtis went well out of his way to find the vehicle I wanted,and Jimmy worked some magic to get me the right car payment. Kudos to Koons of Baltimore - Great effort. I'll be back! More

Quick & freindly service. Great people to deal with! I have been dealing with these people forever. Always telling people how great they are & to go there. I have been dealing with these people forever. Always telling people how great they are & to go there. More

The customer service from Tom Snyder was better than past experiences at 5 other dealerships. Jim Lowry knows the process and made it simple. Tom Miller and Ken Dillon in service understand that regardless experiences at 5 other dealerships. Jim Lowry knows the process and made it simple. Tom Miller and Ken Dillon in service understand that regardless of the issue, its important to the customer and their tact works. Very good service and its rare to be present across an organization with the consistency that Koons has been able to achieve. The GM must be pretty good. More

Just bought a new Ford Edge Sport from Koons Ford on Security Blvd. Tom actually delivered it to me at work today - and this is just one of the many ways they went above and beyond to make this the best Security Blvd. Tom actually delivered it to me at work today - and this is just one of the many ways they went above and beyond to make this the best car shopping and buying experience I've ever had. Everyone at the dealership treated me well - genuinely helpful. I learned of Koons Ford through a co-worker, who raved about his experience. Now I will highly recommend Koons Ford to everyone I know. Thank you, Koons Ford - can't wait to jump in my new Edge Sport! More

We were treated very honestly from start to finish. [A few months ago, at a DIFFERENT dealer (not a Ford dealer) we repeatedly asked for an "out-the door" price. But when we were signing the papers, a n few months ago, at a DIFFERENT dealer (not a Ford dealer) we repeatedly asked for an "out-the door" price. But when we were signing the papers, a new number was given to us, and we walked out.] At Koons, though, Sam was completely transparent in his dealing with us. He made sure we knew all of the price details and the features on the Fiesta that we purchased. He was easy to talk to, and actually made the process enjoyable. More

I used USAA's car buying service and they connected me with Koons Ford. Sam, at Koons, quicxkly reached out to me. He was great to work with. He searched and found the vehicle we wanted. He made arrangeme with Koons Ford. Sam, at Koons, quicxkly reached out to me. He was great to work with. He searched and found the vehicle we wanted. He made arrangements to have it delivered to Koons. There was no uncomfortable pressure. Nothing about the experience was unpleasant. Consider Koons. Consider Sam. More