Koons Baltimore Ford

I am thrilled with the experience I had buying a 2011 Ford Fiesta from Koons Ford Baltimore. I first called Koons Ford Baltimore on Saturday, April 30 2011 during a difficult search for a base model 201 Ford Fiesta from Koons Ford Baltimore. I first called Koons Ford Baltimore on Saturday, April 30 2011 during a difficult search for a base model 2011 Ford Fiesta. Dennis Koulatsos, the GM, spoke with me and personally conducted a search for the vehicle I was looking for. That evening, even though Koons had a very busy end-of-month sales day, Mr. Koulatsos called me back and told me that he would be able to sell me a slightly higher spec'd Ford Fiesta for a very low price, and offered me an excellent value for my trade in. I didn't know it, but Koons Ford Baltimore was closed the following day (Sunday May 1), but Mr. Koulatsos opened the dealership that day just so I could come in and purchase my car! Pete Dixon, the salesman who I worked with, was friendly, courteous, and very low-pressure. He made the car-buying process fun, relaxed and enjoyable. And, it was great to be able to sit in all the awesome cars in the showroom with no one else there! They got my paperwork done and out the door within 2 hours. Mr. Koulatsos really went out of his way to get me a great deal on the car I wanted, and worked it out so that I would be able to drive home that day in my new Ford Fiesta, even though my bank (which provided my financing) was closed that day. I had the best car-buying experience I've ever had at Koons Ford Baltimore, and I wouldn't hesitate to send anyone else there or to buy another vehicle from them in the future. Thank you Mr. Koulatsos, Pete and everyone at Koons Ford Baltimore for the best car buying experience ever! More

Some people are afraid to buy a new car or truck, I’m an old hand at this but there was a time for me that it was a difficult process. No matter how you feel about this I can tell you your troubles are over old hand at this but there was a time for me that it was a difficult process. No matter how you feel about this I can tell you your troubles are over. One of the lessons I learned early in my career is that everyone needs to make money, including care salesman...now I’m sure they made a profit on my truck but for the life of me I'm not sure how. They gave me the best deal in Baltimore and it was such a pleasant experience it actually surprised me. The staff treated me like family, they gave me every break they could and even honored a corp. coupon from Ford late in the process. I absolutely love my new truck and these folks are the best. I have no relationship with these people other than as a client and I can tell you honestly you cannot go wrong with Koon's Ford on Security Blvd in Baltimore. Good luck to you. Daniel Alvarez More

WOW for someone who "will take care of you" this has yet to be proven. three months and no follow up for my radio which I was promised. Car in for service not getting a warm and fuzzy feeling this has yet to be proven. three months and no follow up for my radio which I was promised. Car in for service not getting a warm and fuzzy feeling about that either. 7:00 am for a check engine light on a 4 month old car. Also asked for oil change while I was there, really not needed though. Called at 3:30 to check status...finishing up on oil change hav't diagnosed the check engine light yet. Now wouldn't someone think that was MORE IMPORTANT? I will follow up when all is completed. More

I have worked with many dealers / service managers but I can finally say i have found the best. Tom Miller knew what he was talking about and really cared. he made sure any problems I had were fixed right t can finally say i have found the best. Tom Miller knew what he was talking about and really cared. he made sure any problems I had were fixed right the first time. I will return to this service department because of him. More

Purchased a used 2010 Camaro on 5/7. Buying experience was straightforward and painless. Received a very good trade-in value and the vehicle was competitively priced. Have previously purchased new vehicl was straightforward and painless. Received a very good trade-in value and the vehicle was competitively priced. Have previously purchased new vehicles from Koon’s. This was the first used vehicle from Koon’s. Would recommend Cartez and Koons group for car buying needs. More

Tom Miller of Koons Ford of Baltimore took the time to Tom Miller of Koons Ford of Baltimore took the time to explain to me what work I needed on my car and why it was needed. No other dealer ever told me Tom Miller of Koons Ford of Baltimore took the time to explain to me what work I needed on my car and why it was needed. No other dealer ever told me why a service or repair was needed. I felt that he cared about my families safety on the road. I will only have my vehicle serviced at Koons Ford of Baltimore. More

I WORK IN THE HOTEL BUSINESS SO I KNOW GREAT CUSTOMER SERVICE. ADAM / PARTS WORKED WITH ME TO GET ALL THE LITTLE EXTRAS FOR MY NEW CAR. YOU CAN REALLY TELL THAT HE KNOWS HOW TO RUN HIS DEPARTMENT AND HO SERVICE. ADAM / PARTS WORKED WITH ME TO GET ALL THE LITTLE EXTRAS FOR MY NEW CAR. YOU CAN REALLY TELL THAT HE KNOWS HOW TO RUN HIS DEPARTMENT AND HOW TO HANDLE CUSTOMERS TO MAKE THEM VERY HAPPY. ADAM HAS THE "DO WHATEVER IT TAKES" APPROACH WITH EACH CUSTOMER. STEVE IS OUTSTANDING IN HIS POSITION AS WELL. HE KNOWS FINANCE LIKE NO OTHER. HE IS VERY, VERY PATIENT, KNOWLEDGEABLE AND KNOWS HOW TO PLEASE. I HAVE OWNED 9 CARS IN MY LIFE AND I WILL BE BACK FOR THE NEXT ONE. I WILL ALSO RECOMMEND THIS DEALERSHIP TO ALL MY FRIENDS AND FAMILY. I AM HARD TO PLEASE AND THANKS TO THESE TWO WONDERFUL ASSOCIATES THEY "KNOW HOW TO WORK IT" THANK YOU FOR SUCH "SUPERIOR" CUSTOMERS SERVICE AND A GREAT PRODUCT. More

They were very helpful and understanding. He anwsered every question that I had for him and he also went out of his way to make sure I was happy. If I was to buy another car I would go back to Koons Ford every question that I had for him and he also went out of his way to make sure I was happy. If I was to buy another car I would go back to Koons Ford in Baltimore and I would reccomend it for anyone. More

I would recommend this dealership to anyone, Tom was very helpful and understood my problem. He had got my car in and out very quickly with no mistakes. He took his time and made sure that all of my problems helpful and understood my problem. He had got my car in and out very quickly with no mistakes. He took his time and made sure that all of my problems were solved and was not satisfied till i was which was very nice. More

My fiancé and I were looking to trade in my 2008 Toyota Camry for a fuel efficient, cheap AMERICAN MADE vehicle. I had looked online and received the WOW price via email. When I got to the dealershi Toyota Camry for a fuel efficient, cheap AMERICAN MADE vehicle. I had looked online and received the WOW price via email. When I got to the dealership Nick approached us and it began! He immediately took us outside to look at a few different Fiestas and asked what I was looking for. I was completely blunt and told him exactly what a dealer DOES NOT want to hear..."cheap and good gas mileage." He asked if we wanted automatic or manual. I answered "I can drive stick shift." He then responded "Can I ask why manual?" and again I answered, "because its cheaper." Nick was awesome. He was completely fine with it. He gave us the keys to a couple Fiestas and my fiancé and I took it for a ride. When we returned we chatted about my trade-in. It wasn't what I wanted but he was very willing to negotiate and get me an extra $500 -- excellent! It was a done deal! We had such a great experience with Nick, Dennis the GM and Alona. They were friendly, fun, outgoing, and sincere! They had the exact car I wanted, the process was smooth and FAST, VERY FAST! We were in and out in 2 and a half hours! Amazing! I think they might have converted my Chevy guy into a Ford guy :-) We are definitely going to be repeat customers! More