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Koons Baltimore Ford

Baltimore, MD

Overview
Employees
Reviews
Vehicles
4.3
769 Reviews
Here at Koons Ford Of Baltimore, everything we do revolves around you. Our various teams are trained to address your needs from the moment you walk through the door, whether you're in the market for your next vehicle or tuning up your current one.
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6970 Security Boulevard

Baltimore, MD

21244

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Showing 769 reviews

September 02, 2024

Service was completed well and on time. Jay as always was awesome! I feel very confident with Koons Ford Security as my go to for servicing. More

by miller.doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay in the service department.
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Sep 03, 2024 -

Koons Baltimore Ford responded

Thank you for sharing your confidence in Koons Baltimore Ford! We're glad to hear Jay and the team provided timely and excellent service. We appreciate your trust in us!

September 02, 2024

I set up an appointment and was immediately helped on my arrival. I appreciate my advisor for thoroughly helping me out. More

by Vama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
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Sep 03, 2024 -

Koons Baltimore Ford responded

Thank you for sharing your experience! We're glad to hear that our team at Koons Baltimore Ford provided thorough and immediate assistance. We appreciate your support!

August 25, 2024

Always responsive to my needs. Staff are the best and very professional. Koons is my go to dealer More

by dejward
Recommend Dealer
Yes
Employees Worked With
Ahmed Baroud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Leibowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave
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Aug 26, 2024 -

Koons Baltimore Ford responded

We're honored to be your go-to dealership! Thank you for your loyalty to Koons Baltimore Ford!

August 21, 2024

They're professional. I have no complaints. If I do I talk about it. Jay was a awesome representative More

by martinagraves81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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Aug 21, 2024 -

Koons Baltimore Ford responded

Thanks for the feedback! We're glad to hear Jay and our team at Koons Baltimore Ford provided you with a professional experience. We appreciate your support!

August 19, 2024

My experience at koons of Baltimore was great my service person Jay kept me well informed. More

by maryfields5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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Aug 19, 2024 -

Koons Baltimore Ford responded

Thank you for choosing Koons Baltimore Ford, Mary! It's awesome to hear you were in great hands with Jay. Have a stellar day!

August 16, 2024

Thanks Dave & the Tech who changed my oil. Work was completed in a timely fashion. More

by Geo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave E.
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Aug 19, 2024 -

Koons Baltimore Ford responded

It is great to hear that Dave and the Koons Baltimore Ford team provided a quick oil change. We will pass along your thanks!

August 12, 2024

Customer service was extremely friendly. Virtually, no waiting time and in line with my scheduled appointment. More

by Mrmajestic69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Prema
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Aug 12, 2024 -

Koons Baltimore Ford responded

Thank you for the feedback! We're glad to hear that our team at Koons Baltimore Ford provided friendly service and respected your appointment time. We appreciate your support!

August 12, 2024

Cai was very polite and responsive when I asked any questions. I highly recommend him More

by cjpm123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cai
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Aug 12, 2024 -

Koons Baltimore Ford responded

Thanks for the kind words about Cai's service. We appreciate your recommendation and wish you happy miles ahead! - The Koons Baltimore Ford Team

August 07, 2024

I purchased Hyndai Santa FE sport. Sales person Ahmed is helped me well throughout the process but aprisal manager is very rude, When we are talking about the Issues in the listed used More

by Ram
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmed Baroud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2024 -

Koons Baltimore Ford responded

Thank you for sharing your experience. While we're glad to hear that Ahmed was helpful, it's disappointing to learn about the interaction with our appraisal manager. We strive for respectful and transparent communication at all times, so this feedback is concerning. Please reach out directly if you'd like to discuss this further or need assistance resolving any issues with your vehicle's features. Thank you, Mark Rodgers - General Sales Manager - 410-298-3800 x 1206

August 04, 2024

Salesman Norman Dowdy was thoughtful and helpful. He made process of purchasing the car for us easier. More

by freddiecorbin49
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Norman Dowdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Orcutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Koons Baltimore Ford responded

Freddie, we're glad to hear Norman made your car-buying experience smooth at Koons Baltimore Ford. Thanks for the positive feedback!

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