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211 Reviews of Koons Baltimore Ford - Service Center
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September 26, 2025
My customer service rep Kara made my experience easy and smooth. She provided me with a Lyft to work and back to the dealership with no problems. smooth. She provided me with a Lyft to work and back to the dealership with no problems. More
by kimwilliams814s
Employees Worked With
None
August 28, 2025
When getting my car serviced, I look forward to working with Jay Stewart. He is thoughtful and professional. He gives me a heads on repairs, service and estimate costs which allows me to prepare in advan with Jay Stewart. He is thoughtful and professional. He gives me a heads on repairs, service and estimate costs which allows me to prepare in advance. I do not have anxiety when getting work done! That means a lot to me! JAY is the BEST! More
by mccoygirl1
Employees Worked With
Jay Stewart
August 22, 2025
I brought my vehicle in for a recall on a latch and had to bring it back because the mechanic did not fix it correctly, it caused my rear interior light to stay on 24.7 and the door would not lock and just to bring it back because the mechanic did not fix it correctly, it caused my rear interior light to stay on 24.7 and the door would not lock and just to bring it in for the same mechanic to fix his mistakes I had to make another appointment that was almost 2 weeks away.. he also broke the covers that covers the handles,it was returned to me with 1 cover on but very loose and the other cover for the handle was on the floor thats just the 1st visit, the 2nd visit the problem with the latch and light was fixed. But my vehicle this time was returned with the same cover I found on the floor still on the dashboard where I put it and the mechanic takes of the other loose cover and put it on the door he just worked on twice and left the other side empty.. both side rear internal door covers should had been replaced because he broke them on both that hold them in place, I take care of my vehicle and know they were never loose.. and the mechanic left one of his tools inside on the floor right when you open the door, all this was told to the service adviser and I was told he would have a supervisor call me which nevered happened.. More
by Cdorsey310
Employees Worked With
Stephon Coward... Anthony Folks
August 20, 2025
Jay Stewart was an excellent representative of Koons he kept me informed of all activities and worked with the warranty company to ensure I received all benefits. His exceptional service is always greatly kept me informed of all activities and worked with the warranty company to ensure I received all benefits. His exceptional service is always greatly appreciated thanks Mr. Stewart and Koons More
by Lcc808
Employees Worked With
Jay Stewart
August 18, 2025
Just overall satisfied with the service that is being giving. On some service I had to be honest I think is a little too pricey. Other than that great and timely swrvice giving. On some service I had to be honest I think is a little too pricey. Other than that great and timely swrvice More
by Jblackwell07
Employees Worked With
Jay Stewart. Adam
August 17, 2025
We needed tires for our 2016 FLEX. Our first advisor was Kikah. Firestones were mounted: mounted, balanced, and aligned. After driving approximately 300 miles, we could tell that somet Our first advisor was Kikah. Firestones were mounted: mounted, balanced, and aligned. After driving approximately 300 miles, we could tell that something was wrong: the tires were still out of balance and the car 'wandered' so the alignment was not right. We took it back for a 2nd time . Kekah was still our advisor. Everything was supposedly redone. Nothing had changed. We took it back a 3rd time with Jay Stewart as our advisor. Supposedly some things were done. NOTHING HAD CHANGED THIS TIME EITHER!! I did not bother coming back a fourth time because why? I talked with the Service Manager, Chris (between the 2nd and 3rd times), and he told me that the FLEX would definitely be fixed (his words not mine). If this is service after the sale (we bought it from Pete Dixon of Koons Ford of Baltimore, Security Blvd., I don't want anything to do with this dealership. Carol More
by ablair21811
Employees Worked With
Kekah, Jay (Service advisors). Chris (Service Dept Manager)
August 17, 2025
Excellent professional service. Jay my service technician was very knowledgeable and answered any questions I had. Job well done. Jay my service technician was very knowledgeable and answered any questions I had. Job well done. More
by None
August 16, 2025
Jay in service is the best! He always goes above and beyond to ensure your car is well taken care of, and his dedication really shows. He always goes above and beyond to ensure your car is well taken care of, and his dedication really shows. More
by snipesdelores
Employees Worked With
Jay
