Koons Baltimore Ford - Service Center

Hello, A few days ago, I sent an email and a survey Hello, A few days ago, I sent an email and a survey complaining about the unsatisfactory work and professionalism from staff at Koon's Ford in Bal Hello, A few days ago, I sent an email and a survey complaining about the unsatisfactory work and professionalism from staff at Koon's Ford in Baltimore located on Security Blvd. After submitting that email, I went back to the dealer and the manager was more than helpful to rectify the situation and complete the work that was performed unsatisfactory on my taxi cab. NOTE: After leaving the dealership for the second time, I had to pay another company to get my meter to work again like it was working before I got to the dealership. I would like to change my rating to a satisfactory rating. Thanks! REPAIR ORDER COMPLAINT 73982 More

Lower shcok mount on 2006 F-150 broke off. Vehicle had high milage but the part broke due to an obvious manufacturing defect. The people at Koons stepped up and repaired the part. Very little wait time high milage but the part broke due to an obvious manufacturing defect. The people at Koons stepped up and repaired the part. Very little wait time and everyone was very helpful. More

5+ STAR REVIEW OF THE BODY SHOP-THIS IS MY SECOND REVIEW SINCE I COULDNT FIND THE FIRST ONE I SUBMITTED AND I WOULD RATHER HAVE 2 THAN NONE... LIKE WITH ALL REPAIRS IT TOOK TIME BUT IF YOU WANT PERFECTION SINCE I COULDNT FIND THE FIRST ONE I SUBMITTED AND I WOULD RATHER HAVE 2 THAN NONE... LIKE WITH ALL REPAIRS IT TOOK TIME BUT IF YOU WANT PERFECTION YOU MUST HAVE PATIENTS. MY OVERALL EXPERIENCE WITH KOONS FORD OF SECURITY/WOODLAWN: I WOULD HAVE TO SAY I COULD NEVER FIND ENOUGH POSITIVE THINGS TO SAYNOR GREAT WORDS TO UTTER ABOUT THEM BUT I WILL TRY...IT WAS MUCH BETTER THAN I EVER COULD HAVE EXPECTED. LARRY, STEVE, DORISE AND RODSHELL WENT WAY BEYOND ANY NORMAL BODY SHOP WOULD HAVE IN CUSTOMER SERVICE AND TO ENSURE I HAD A 5+ STAR OVERALL EXPERIENCE WITH THEM. I CAN GUARANTEE IF THEY WILL BE THE FIRST PEOPLE I CONTACT IF I FIND THEIR SERVICES ARE NEEDED.(NOTICE I SUBSTITUTED PEOPLE FOR BODYSHOP SINCE ITS THE PEOPLE THAT TRUELY COUNT)) !!!!!I AM EXTREMELY GRATEFUL FOR ALL THEIR EFFORTS!!!!! More

Quick & freindly service. Great people to deal with! I have been dealing with these people forever. Always telling people how great they are & to go there. I have been dealing with these people forever. Always telling people how great they are & to go there. More

I needed an oil change and Koons Ford had a good coupon for this service. Also, they provide a quick lane for faster service. I will recommend this dealership to my friends and family. I changed the r for this service. Also, they provide a quick lane for faster service. I will recommend this dealership to my friends and family. I changed the rating. The service was outstanding, please accept my I apology. I will be back. More

VERY POSITIVE VISIT IN THE SERVICE DEPT, AS WELL AS NEW & USED CAR SALES, WOULD PURCHASE A VEHICLE FROM THIS DEALERSHIP W/O QUESTION, AND HAVE IT SERVICED HERE AS WELL. & USED CAR SALES, WOULD PURCHASE A VEHICLE FROM THIS DEALERSHIP W/O QUESTION, AND HAVE IT SERVICED HERE AS WELL. More

The customer service received from the above mentioned employees was excellent. They were all very accomodating, informative and polite. The coordination with my insurance company made my experience les employees was excellent. They were all very accomodating, informative and polite. The coordination with my insurance company made my experience less stressful and my car looks terriffic. Thank you Koons of Baltimore. More

i needed repairs done to my 2006 f350 diesel truck, having heard that Mr. Leibowitz is one of the most knowlegdable service personnel to answer some of my questions before bringing the truck in. He kne having heard that Mr. Leibowitz is one of the most knowlegdable service personnel to answer some of my questions before bringing the truck in. He knew what i was experincing and assured me that his diesel mechanic BJ is the top in his field and they could handle my concerns. Not only was it corrected quickly, but it was explained in a way that i could understand. thank you koons ford More

I have had my F150 in for service with Tom Miller and was impressed with my over all experience. The diagnostics were performed and repaired within a reasonable time. It is a pleasure to go to a dealership impressed with my over all experience. The diagnostics were performed and repaired within a reasonable time. It is a pleasure to go to a dealership for repairs and actually leave without feeling frustated due to poor service. I now have a recall on my F150 and the first person and dealership that I thought of was Tom Miller at Baltimore Ford. Thanks for the excellent work! More

I purchased my vehicle from Koons Ford in 2001. Since then, I will only let Koons Ford service my vehicle. I truly appreciate their knowledge and service to my vehicle. then, I will only let Koons Ford service my vehicle. I truly appreciate their knowledge and service to my vehicle. More