Koons Baltimore Ford - Service Center

Service was great. Tom Miller was a big help in getting my truck fixed quick and done well. I will deffinately go here for any future work. I would recommend them to all of my friends. my truck fixed quick and done well. I will deffinately go here for any future work. I would recommend them to all of my friends. More

My service experience at Koons ford of Baltimore was exceptional! Tom miller was a great help to to me. He got my truck in right away. It was fixed in a neat, clean and timely manner. With no doubt in m exceptional! Tom miller was a great help to to me. He got my truck in right away. It was fixed in a neat, clean and timely manner. With no doubt in my mind I will be back with no reservations. Thank you Koons ford and Tom Miller. More

service was great. car was fixed perfectly. staff was friendly. service was speedy. entire experience as extremely quick and easy. we are very pleased with the entire service and would return and recomme friendly. service was speedy. entire experience as extremely quick and easy. we are very pleased with the entire service and would return and recommend to anyone. More

I have worked with many dealers / service managers but I can finally say i have found the best. Tom Miller knew what he was talking about and really cared. he made sure any problems I had were fixed right t can finally say i have found the best. Tom Miller knew what he was talking about and really cared. he made sure any problems I had were fixed right the first time. I will return to this service department because of him. More

Tom Miller of Koons Ford of Baltimore took the time to Tom Miller of Koons Ford of Baltimore took the time to explain to me what work I needed on my car and why it was needed. No other dealer ever told me Tom Miller of Koons Ford of Baltimore took the time to explain to me what work I needed on my car and why it was needed. No other dealer ever told me why a service or repair was needed. I felt that he cared about my families safety on the road. I will only have my vehicle serviced at Koons Ford of Baltimore. More

I would recommend this dealership to anyone, Tom was very helpful and understood my problem. He had got my car in and out very quickly with no mistakes. He took his time and made sure that all of my problems helpful and understood my problem. He had got my car in and out very quickly with no mistakes. He took his time and made sure that all of my problems were solved and was not satisfied till i was which was very nice. More

I bought my 2011 Ford Fusion in December from Keith O'Connor and that was the most incredibly easy and pleasant car buying experience I've ever had. My car was due for its first visit to the service d O'Connor and that was the most incredibly easy and pleasant car buying experience I've ever had. My car was due for its first visit to the service dept for an oil change and 5k mile check up. I was somewhat hesitant as I know how service depts at dealerships can be. I contacted Keith first to set everything up, make the appt, and to arrange a loaner car. I was quite pleasantly surprised. All the gentlemen in the service dept were friendly and my car was completed in a timely manner. I highly recommend the service dept and staff. Koons has been wonderful!!!!!!!! Thank you. More

I have had my car in this service department several times and it's always done on time. When they give an estimate that's the price, there are never any surprises. They are always very pleasant to de times and it's always done on time. When they give an estimate that's the price, there are never any surprises. They are always very pleasant to deal with and treat you like family. As a woman it can be a little overwhelming kto get your car service and the make me comfortable and put me at ease. I have no problem recommending this service department to family and friends. More

I decided to go out of my way to get my car serviced in the Baltimore branch and it has been a great decision. The staff is well qualified and the service Manager. Tom Miller, has reestablished my belief i the Baltimore branch and it has been a great decision. The staff is well qualified and the service Manager. Tom Miller, has reestablished my belief in great customer service. He continuously makes himself available for any questions I might have and has always kept a level of professionalism as well as friendliness. I will continue going to them as long as I am able. More

Everyone in the service department that I have dealt with was extremely friendly. The service that I have had done has always been very competitively priced. The work was done well within the time frame of was extremely friendly. The service that I have had done has always been very competitively priced. The work was done well within the time frame of which I was original told. I would diffently recommend Koons Ford of Baltimore to my family and friends. More