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Koons Baltimore Ford - Service Center

Baltimore, MD

4.2
211 Reviews
Call Service Center (410) 298-3800

211 Reviews of Koons Baltimore Ford - Service Center

Sort by
February 21, 2025

Took truck in for oil change and tire rotation they were done in an hour ! Good service!! More

by Bsloansr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara !
Report | Print
Feb 24, 2025 -

Koons Baltimore Ford responded

It is terrific to hear that you are a happy customer! Thank you for giving Koons Baltimore Ford your business.

February 20, 2025

I been purchased my 2021 Ford Escape there. I always get my truck service there. I always received excellent service from Mr. Jay Stewart. Thank you Jay for all your hard work and excellent cus More

by Jblackwell07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Stewart Tech Service
Report | Print
Feb 20, 2025 -

Koons Baltimore Ford responded

Thank you for your loyalty and kind words about Jay! We're delighted to hear that you've consistently received excellent service at Koons Baltimore Ford. We look forward to continuing to serve you in the future!

Feb 21, 2025 -

Jblackwell07 responded

I rate this a 5 star rating but it won't let click the Service Price Transparency! Don't know what's going on, But I give it a 5 star rating. Thanks again Jay for all you help and service! Jacqueline Blackwell

Feb 21, 2025 -

Koons Baltimore Ford responded

Thank you so much for the update! We appreciate your five-star rating!

February 16, 2025

Always great service and great service staff. They get me in and out in a timwly manner. Kenny is the Man. More

by youngestbrotherof5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Dillon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Koons Baltimore Ford responded

We're delighted to hear that Kenny and the team at Koons Baltimore Ford provided you with efficient service. Thank you for your kind words, we look forward to serving you again!

February 13, 2025

You may find a decent car here, but the service you will receive for your vehicle is subpar at best. My personal experience and speaking with other customers. The service department needs an overhaul. Someo More

by Victor Strand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin, Kara, Dennis
Report | Print
Feb 14, 2025 -

Koons Baltimore Ford responded

We take customer feedback seriously, but we don't have a record of working with you. Please reach out so we can address any concerns. Very Respectfully, Dennis Koulatsos - General Manager - dennis.koulatsos@koons.com 410-281-2600 ext 15200

Feb 14, 2025 -

Victor Strand responded

Hello you have certainly worked with me. I will share the invoices with you and it can be done publicly or privately. The fact that you arw one of the people I worked with and you are responding makes me feel like nothing will be done. I'd prefer to speak to a person above you and that is what I plan to do.

January 18, 2025

Other than some handprints, it wasn’t too bad of a visit. Thank you very much More

by Mrqtr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony goode
Report | Print
Jan 21, 2025 -

Koons Baltimore Ford responded

Thank you for taking the time to review Koons Baltimore Ford! We apologize for any oversight regarding the handprints. If there's anything we can do for you moving forward, please feel free to reach out. Safe travels!

January 03, 2025

I've been a Koon Ford customer since 2000, likewise here 2024 I am receiving Excellent Service. Mr. J Stewart.. More

by ERCLURK
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Bruce Leibowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Stewart
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Jan 03, 2025 -

Koons Baltimore Ford responded

Thank you for your loyalty and continued trust in Koons Baltimore Ford! We're delighted to hear that our team has been providing excellent service over the years. We look forward to serving you again in the future!

December 27, 2024

Great service, excellent customer service. They were friendly, knowledgeable and right on time with promises made! More

by bergridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
Report | Print
Dec 27, 2024 -

Koons Baltimore Ford responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Koons Baltimore Ford provided friendly and timely service. We appreciate your support and look forward to serving you again in the future!

December 16, 2024

Checking in was not good . They by passed me 3 times ( ckecked in customers) before someone asked me if I was helped. After that everything was fine. More

by stantoncute38
Workmanship
Recommend Dealer
Yes
Employees Worked With
David Fields
Report | Print
Dec 17, 2024 -

Koons Baltimore Ford responded

Thank you for sharing your experience with us at Koons Baltimore Ford. We're sorry to hear about the initial check-in issue, but glad everything went smoothly afterward. Your feedback is valuable and helps us improve our service!

December 09, 2024

Customer service is excellent. The rep communicates effectively and efficiently. In addition, competitive pricing. Great experience! More

by jrob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
Report | Print
Dec 10, 2024 -

Koons Baltimore Ford responded

We're happy to hear about your excellent experience with our team at Koons Baltimore Ford! Thank you for highlighting the great service and competitive pricing.

October 21, 2024

Koons Ford has taken care of the service of my wife and myself’s vehicles since we got them this year. We have never had a bad experience. Attentive and top notch. More

by Gman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Goode, Tony
Report | Print
Oct 22, 2024 -

Koons Baltimore Ford responded

We're delighted to hear that you and your wife have had such positive experiences with our service team at Koons Baltimore Ford. Thank you for the kind words!

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