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211 Reviews of Koons Baltimore Ford - Service Center
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July 23, 2024
For the past 18 years my car has been serviced at Koons Ford and I have always received outstanding customer service. My service advisor is Jay Stewart, who is always pleasant, professional and courteous. Ford and I have always received outstanding customer service. My service advisor is Jay Stewart, who is always pleasant, professional and courteous. I would recommend Koons Ford to my friends and relatives for service to their cars. More
by Jjantoine2
Employees Worked With
Jay Stewart
July 09, 2024
Had a horrible time. I was in the service dept when Steve came down to see anyone wanted to look into getting a new car. My car wasn't being worked on so I said yes. I bo I was in the service dept when Steve came down to see anyone wanted to look into getting a new car. My car wasn't being worked on so I said yes. I bought a 2024 escape which I hate. I went there on the following Monday to request a reversal. They passed my from salesman to manager and backbagain. I have purchased ford's from 2014 and only gone to the their service department so you think they would reverse the sale for me. I no longer fill like a valued customer. When I put the sunvisor down it cover about 4 inches of the rear view mirror creating a safety hazzard. More
by Lnurse87@yahoo.com
June 11, 2024
The Koon Ford collision shop was AMAZING! ! Mr. Jeff Russo and Ms. Sharon were Outstanding. Mr. Russo contacted me regularly with updates regarding my vehicle. The entire team at the body s ! Mr. Jeff Russo and Ms. Sharon were Outstanding. Mr. Russo contacted me regularly with updates regarding my vehicle. The entire team at the body shop were extremely friendly, helpful and knowledgeable I Definitely will Recommend!! More
by Mikmok2
Employees Worked With
Jeff Russo, Sharon Cromer (Collison Ctr.)
May 24, 2024
My first time at this Koons Baltimore Ford location. Jay Stewart was very helpful I called the day before 5/21/24 about 2 recalls on my Ford Edge and he got me in the next day 5/22/24. He is very p Jay Stewart was very helpful I called the day before 5/21/24 about 2 recalls on my Ford Edge and he got me in the next day 5/22/24. He is very personable. He showed me where I could wait and came when work was done to let me know. Very clean waiting area!! Thankyou!! More
by cak1021
Employees Worked With
Jay Stewart
April 12, 2024
I love the service I got and the service was good I also love the pick up and delivery service love the pick up and delivery service More
by bernicedrumgoole
Employees Worked With
Other Employees :
I don’t know his last name but first is Dave
March 26, 2024
They are awesome and fast service indeed. Every time I go there I received the perfect service so far. Everything turns out good Every time I go there I received the perfect service so far. Everything turns out good More
by Jblackwell07
Employees Worked With
March 26, 2024
My service agent is better than yours! !! Jay always goes above and beyond to ensure that his customer (me) is a happy customer. I have been purchasing vehicles from Koontz Food since 201 !! Jay always goes above and beyond to ensure that his customer (me) is a happy customer. I have been purchasing vehicles from Koontz Food since 2012. I love the excellent customer service. More
by Charisse Gordon
Employees Worked With
Jay Jr.
