Koons Baltimore Ford - Service Center

Worst customer service anyone can imagine. Purchased a vehicle from them. Had some issues but the tech tried every way possible NOT to fix any issue. No call was returned. People were with rob Purchased a vehicle from them. Had some issues but the tech tried every way possible NOT to fix any issue. No call was returned. People were with robots or rude in my opinion I wish there was an option to give them a zero start. More

My service specialist was excellent always caring and helpful making sure I’m satisfied with the service. helpful making sure I’m satisfied with the service. More

Easily making the appointment, checking in, Iservice completed in a timely manner,out the door, no issues or problems, your customer service has always been great! That’s why I am a repeat customer. Tha completed in a timely manner,out the door, no issues or problems, your customer service has always been great! That’s why I am a repeat customer. Thanks again More

I took my Ford Fusion to the dealership for recall and general maintenance. Customer service was excellent. Jay was my service advisor and I definitely felt that I was valued as a customer. He went the general maintenance. Customer service was excellent. Jay was my service advisor and I definitely felt that I was valued as a customer. He went the extra mile to ensure that I was 100% satisfied with my car service. Work was completed as promised and when promised. I will definitely return. More

David, manager at Koons Service provided me very great and outstanding customer service experience. I am really grateful for promptly personally identifying issue with my vehicle and providing remediatio and outstanding customer service experience. I am really grateful for promptly personally identifying issue with my vehicle and providing remediation in a timely manner. More

Everyone was very helpful once the work got started they were very nice when i checked in on progress. were very nice when i checked in on progress. More

I was very satisfied with the service I received my service technician was very helpful and he keep me informed about what was happening service technician was very helpful and he keep me informed about what was happening More

Koons Ford Baltimore is awful, I've been going there since 1990 and they have changed so much for the worse. I was told I needed $2,200.00 worth of work when I took my van in for an oil change, and that since 1990 and they have changed so much for the worse. I was told I needed $2,200.00 worth of work when I took my van in for an oil change, and that didn't even include the oil change! I was treated poorly by the service manager when I confronted him about the work not being totally complete, and left after paying in full without the work being complete. I'd give a zero if it was possible. More

Customer service is dead. No one is super friendly. It’s your typical service department in a car dealership. Everyone has attitudes. What happened to the days when the servic No one is super friendly. It’s your typical service department in a car dealership. Everyone has attitudes. What happened to the days when the service advisor would go over the results of your service with you? Now you get a text message saying you truck is done and pay at the cashier. No diagnostic report is given like the old days. I was also always under the impression that your first service was complimentary from Ford but I got charged $104. I’ve been going to Koons Ford for a couple years now and Saturday will be my last visit there. More

Unprofessional staff and management. Long wait times. Incorrect diagnosis causing waste of time and money . Jason Crosman who was the manager on duty couldn’t not assist with a refund th Long wait times. Incorrect diagnosis causing waste of time and money . Jason Crosman who was the manager on duty couldn’t not assist with a refund that was caused by Ford’s error. His response,” come back Monday and see what we can do” More