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Koons Falls Church Ford
Falls Church, VA
645 Reviews
Our experienced staff has helped many people get into the car that they want and we want to help you too. Browse our new Ford inventory, featuring the Escape, Explorer, F-150, Focus and Mustang, or search for a used car, to find the vehicle of your dreams.
If you need a car loan check out our finance page to start the process. If you need parts or service don't forget about our talented Ford repair technicians and Ford parts professionals. Koons Falls Church Ford strives to provide the best sales, service, and experience possible to make your car buying process stress free.
Don't take our word for it, come down to 1051 E Broad St, Falls Church, Virginia and see the Koons Falls Church Ford difference for yourself! We are proud to serve our friends in the greater Washington DC area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:30 PM
Tuesday 6:30 AM - 7:30 PM
Wednesday 6:30 AM - 7:30 PM
Thursday 6:30 AM - 7:30 PM
Friday 6:30 AM - 7:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 645 reviews
December 05, 2025
Good morning. I am writing back to all of you regarding my previous email. I left several voice messages and nobody has replied to us as of today December 4 2025 I am writing back to all of you regarding my previous email. I left several voice messages and nobody has replied to us as of today December 4 2025. The chevrolet trax has being at Chevy Dealer in Tysons since November 28 2025. We feel very discriminated by your staff. We got 3 vehicles from your office on the same day. Terrible customer service, the used car was sold in an unsafe condition and now nobody is responding to us. Sincerely, Claudia Ramirez. Carlos Ramirez. I NEED SOMEONE HELP ME TO RESOLVE THIS DISCRIMINATION ISSUE. THANKS More
by Carlos
Employees Worked With
Daniel Merida, Benjamin Merida
November 21, 2025
I strongly recommend that anyone considering a used car purchase avoid Koons. Within 1,400 miles of buying a 40,000-mile vehicle, I had to replace the engine. The independent shop that performed the work s purchase avoid Koons. Within 1,400 miles of buying a 40,000-mile vehicle, I had to replace the engine. The independent shop that performed the work showed clear signs that the engine had previously been opened and that parts were missing—indicating Koons was aware the engine was a problem long before the sale. I reached out to management, including Sulaiman Ahmad and Alex Atanassov, and received no response. Once the sale was complete, the dealership showed no interest in customer service or accountability. Based on my experience, Koons appears focused solely on moving vehicles off the lot, not on selling reliable cars or standing behind the products they sell. I would also avoid their repair shop given what was uncovered during the engine replacement. More
by Concerned For Others
September 26, 2025
I have two vehicles that I purchased at Koons Ford in Falls Church. In September 2025, I took my F250 there because it has the ongoing BLIS problem where the BLIS constantly issues false oncoming traffic Falls Church. In September 2025, I took my F250 there because it has the ongoing BLIS problem where the BLIS constantly issues false oncoming traffic warnings. Some warnings are as if I am pulling a trailer, which I have not done in many years. They pulled some data, charged me over $250, and sent me on my way with no repairs. The BLIS warning system on older F250 trucks is all over the internet; however, they pulled some data, did no repairs, charged me as above, and sent me on my way with no BLIS repairs. My truck still issues a BLIS at every intersection, as well as other potential cross traffic situations. I still need some help with problem, which other owners have also posted on the internet. More
by Adansay
Employees Worked With
Kristan Stanisclaus
July 01, 2025
I had a bad experience with Koons Falls Church and will be returning my vehicle to them. We had an issue with the vehicle the day we picked it up and couldn't get anyone from the dealership to respond or be returning my vehicle to them. We had an issue with the vehicle the day we picked it up and couldn't get anyone from the dealership to respond or take any responsibility for it. This has been going on for over a week so I feel uncomfortable keeping the vehicle any longer. I will not be purchasing with them in the future. More
by janelkeyser5
Employees Worked With
Ghani was the problem
May 21, 2025
I had an exceptional experience with Koons Ford of Falls Church! From the moment I stepped into the dealership, I was greeted by a friendly and knowledgeable staff. My sales representative, Josh, truly went Church! From the moment I stepped into the dealership, I was greeted by a friendly and knowledgeable staff. My sales representative, Josh, truly went above and beyond to make my wife’s anniversary surprise unforgettable. He not only helped me select the perfect car, but he also arranged for it to be delivered directly to our home—a gesture that really impressed us. The entire process, from initial consultation to the final paperwork, was seamless and organized. Every member of the sales team demonstrated a high level of professionalism and expertise, answering all my questions and addressing any concerns I had. The financing process was straightforward, with transparent communication about the options available. What stood out the most was the exceptional customer service; I felt genuinely valued and appreciated every step of the way. The attention to detail and commitment to customer satisfaction at Koons Ford of Falls Church is truly remarkable. If you’re looking for a dealership that prioritizes its customers and offers a personal touch, Koons Ford of Falls Church is the ideal choice. I highly recommend them! More
by MSGT.
Employees Worked With
Josh Azizi, Lonnie Murvan, Gail Jasper and Shant Yousif
