For the record I do not expect much from car sales. They usually barely know the vehicles, cannot negotiate anything price related, and are obviously biased. I go into these interactions with no expectation other then basic customer service because all other aspects of the deal fall on others. Yesterday early I called sales left a message, emailed, used autotrader messaging, AND instant chat all to identify if a car was available as I was ready to buy. No response at all, phone, email, text, nothing. My criteria for a car was very specific so despite this I still had to know if the car was there, call this morning and I am told it was sold late yesterday. Obviously I am annoyed, sure anyone can come beat me to the purchase but ignoring me is not ok. When I buy a car my only concern from a dealer is how I think they will treat me in a worst case scenario like the car exploding a week after purchase. Well a potential customer usually gets the best face forward so I can safely say I will never buy from them. Sidenote: Turns out they have an almost identical car to the one I did not get however, $2,000 higher. I would even consider buying if when I called this morning I felt any sort of effort put into customer service after just running them through what happened. Just so you know I didnt call and act entitled I simply let them know in case they care that their customer service is awful I did not even complain.