Koons Falls Church Ford

I had an exceptional experience with Koons Ford of Falls Church! From the moment I stepped into the dealership, I was greeted by a friendly and knowledgeable staff. My sales representative, Josh, truly went Church! From the moment I stepped into the dealership, I was greeted by a friendly and knowledgeable staff. My sales representative, Josh, truly went above and beyond to make my wife’s anniversary surprise unforgettable. He not only helped me select the perfect car, but he also arranged for it to be delivered directly to our home—a gesture that really impressed us. The entire process, from initial consultation to the final paperwork, was seamless and organized. Every member of the sales team demonstrated a high level of professionalism and expertise, answering all my questions and addressing any concerns I had. The financing process was straightforward, with transparent communication about the options available. What stood out the most was the exceptional customer service; I felt genuinely valued and appreciated every step of the way. The attention to detail and commitment to customer satisfaction at Koons Ford of Falls Church is truly remarkable. If you’re looking for a dealership that prioritizes its customers and offers a personal touch, Koons Ford of Falls Church is the ideal choice. I highly recommend them! More

Ford Koons Falls Church is a very good dealership, all people there are very friendly and helpful. people there are very friendly and helpful. More

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So far a very Professional and great experience to date with Koons Ford of Falls Church. with Koons Ford of Falls Church. More

STAY AWAY! Fraudulent, deceptive, and misleading sales practices here and lick and stick inspections. They’ll sell you on the Koons used car guarantee stating t Fraudulent, deceptive, and misleading sales practices here and lick and stick inspections. They’ll sell you on the Koons used car guarantee stating that they do an extra thorough multipoint inspection and have a no hassle exchange policy if you find anything wrong after purchase. But that program will be a $1000 line item when you go to negotiate a sales price and actually only covers very specific items. Should you need to use the program, you’ll be met with so many delays, rude and dismissive sales people, and lack of response that it’s impossible to use the program. In our experience, the multipoint inspection was a lick and stick state inspection. We bought a car with 30,000 miles and now have to fork up over $3000 in repairs just to get it to pass Maryland inspection. Koons won’t do anything. It’s been a total headache and an absolute waste of time and energy trying to get them to honor the agreement. 50 days later and they still won’t remediate the situation so we can get the car titled in Maryland. If you decide to look at a used car here, don’t trust the Koons name and make sure you have your trusted mechanic inspect the car BEFORE you buy it! But honestly you’re much better off taking your business to one of the hundreds of other dealers in the area. More

My wife and I went to Koons Ford to change from one lease into another. Fred Bernal and Sam were the key people helping us in this process. What was unique about both Fred and Sam was an ability to listen an into another. Fred Bernal and Sam were the key people helping us in this process. What was unique about both Fred and Sam was an ability to listen and to present the necessary information while not pressuring us to make a decision. Even when there was a mistake they handle it truthfully and graciously and gave us both time to think and conclude. They both seem to be aware of the importance of bonding with the client. More

Bad faith negotiation do not buy your car here. They are successfully perpetuating the negative stereotypes of used car salesman. We had agreed on the car, the price, and that they'd do some minor They are successfully perpetuating the negative stereotypes of used car salesman. We had agreed on the car, the price, and that they'd do some minor service/repairs for free (alignment, replace a missing piece of car console). Was at the stage of signing paper work when I noticed that the paper work didn't reflect the repairs and service the had agreed to and when I asked them to add them in they said no at first. And then when I got them to agree they then added a $1,200 charge on the final price tag. And, unlike every other dealership, they wanted my trade in to be a separate transaction which meant the value of the trade in wouldn't reduce the taxes of my purchase. More

My repair manager was very thorough and diligent and the dealership worked hard to maximize my repair warranty. Very good service. the dealership worked hard to maximize my repair warranty. Very good service. More

Excellent service. Tech was able to find and address all issues and truck was ready for pickup on commit date. Tech was able to find and address all issues and truck was ready for pickup on commit date. More

Terrible Service and Unprofessional Handling of Recall Issue I brought my car in for a recall repair, and after two days, the check engine light came on. I immediately went back to the dealership, hopi Issue I brought my car in for a recall repair, and after two days, the check engine light came on. I immediately went back to the dealership, hoping they would fix the issue, as it was likely related to their service. Instead, they wanted to charge me for a diagnostic test and hundreds of dollars to fix something that was their fault! It’s extremely frustrating and disappointing that a dealership would treat customers this way. I expected them to take responsibility for the problem, but instead, I was given the runaround and asked to pay for something that should’ve been addressed during their recall repair. I will definitely be taking my business elsewhere in the future. More