Koons Falls Church Ford

Used car purchase was fine, no issues. Everything else, terrible. They refuse to honor a fuel door repair they committed to. And they sent me a check for "overpayment" that ended up bounci Everything else, terrible. They refuse to honor a fuel door repair they committed to. And they sent me a check for "overpayment" that ended up bouncing. I contacted their accounting dept, they emailed me that another check was on the way...never arrived. Yes, they sent me a check that bounced... More

The service manager was efficient and created a positive experience from the beginning. He offered expert guidance and was very professional. The car was out of the shop promptly and all of the issues were experience from the beginning. He offered expert guidance and was very professional. The car was out of the shop promptly and all of the issues were addressed. More

Where do I start! !! 10 out of 10 would recommend this car dealership to any and everyone! I had the best car-buying experience ever at this dealership. I was met at th !! 10 out of 10 would recommend this car dealership to any and everyone! I had the best car-buying experience ever at this dealership. I was met at the door by a car salesman (Azizi). My family and I arrived just after noon time and I think they could tell we were getting a little hungry they offered us drinks and snacks while we went over the vehicle that I was looking to purchase. We went for a test drive and I felt like I had a friend in the front passenger seat riding with us. Azizi went above and beyond and treated my family and me like we were VIPs from start to finish! The manager came over and talked to us for a bit and even he was hilarious and cracking jokes. It’s a great feeling when you can go into a place and feel like they’re not just after your money even if they are (that’s business)! I will absolutely go back to purchase another vehicle from them. They know what they’re doing over at Koons, Falls Church!! More

Koons probably offers a great sales service, if you are looking to buy a car the reviews below will be a great experience, as with many other dealerships. If you want to buy you will be treated like a quee looking to buy a car the reviews below will be a great experience, as with many other dealerships. If you want to buy you will be treated like a queen/king, if you need maintenance service you will become a clown. Second attempt to have my problem, which is simple, resolved in this store and it was a horrible experience. First, my appointment was set and I explained the problem and then they called me to arrive earlier so that I would have enough time to resolve it, and then the person who called me was confused about what time I should go and told me to go at another timetable. When I arrived, the technician responsible for the service wasn't there, I don't know what time he arrived and the 3 attendants I spoke to were rude and couldn't give me decent information about when my car would be looked at. I waited for 2 hours and no one came to check my car, I tried once again to talk to an attendant who was again rude and didn't give me any information. I left after waiting two hours and not having my problem resolved. Definitely avoid this place if you want your problems solve. More

I always have a good experience Koons Ford Fall Church the service reps are excellent and professional they make sure to take care of all my needs and if they see anything problems they will let me know the service reps are excellent and professional they make sure to take care of all my needs and if they see anything problems they will let me know. I'm always satisfied when I leave there. More

Jose was great to work with. He was very considerate and helpful. He stayed involved until we left the dealership and assisted us the next day to make sure the paperwork was comp He was very considerate and helpful. He stayed involved until we left the dealership and assisted us the next day to make sure the paperwork was completed. More

Absolutely excellent and thorough mechanics. And the check-in person Burt was extremely helpful and I saw him go the extra miles for all customers! Gold 10 STAR standard from start to finish! Th And the check-in person Burt was extremely helpful and I saw him go the extra miles for all customers! Gold 10 STAR standard from start to finish! Thanks again Burt for all your help! More

I bought this car somewhere in Washington State (near Seattle) in 1996 and have loved it. I have had it serviced in a Ford service center over the years. Koons has been very helpful. Art has been a good Seattle) in 1996 and have loved it. I have had it serviced in a Ford service center over the years. Koons has been very helpful. Art has been a good person to work with and I would trust my car with him and Koons. More

Best customer service, Ben sales person and Ram manager went above and beyond, as always Koons has great sales and service personnel and competitive pricing. I highly recommend this dealership. went above and beyond, as always Koons has great sales and service personnel and competitive pricing. I highly recommend this dealership. More

I regret to say that my experience with the service department at this Ford dealership has been extremely disappointing. Despite purchasing a brand new 2024 Ford Mustang, my vehicle has encountered num department at this Ford dealership has been extremely disappointing. Despite purchasing a brand new 2024 Ford Mustang, my vehicle has encountered numerous issues within the first month of ownership. On multiple occasions, I scheduled appointments only to arrive and be informed that they were not prepared to address my concerns that day. The level of unprofessionalism, lack of training, and disorganization exhibited by the staff is unacceptable. It's disheartening to see such negligence in a service department. In addition, it's worth noting that the only way to make any progress or get anything done seems to be by communicating directly with the leadership team. This reliance on circumventing the standard service channels speaks volumes about the inefficiency and ineffectiveness of the regular service staff. It's disappointing that such a basic level of customer service is not upheld in a dealership of this caliber. More