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Koons Falls Church Ford

Falls Church, VA

Overview
Reviews
Vehicles
3.6
640 Reviews
Call Dealership (703) 241-7200

1051 East Broad Street

Falls Church, VA

22044

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Showing 640 reviews

February 17, 2023

Very professional, yet friendly, and was acknowledged when I came in the door and was never left not knowing what to expect next. I was impressed! More

by Dorie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art
Report | Print
Feb 19, 2023 -

Koons Falls Church Ford responded

Dorie, we are pleased to hear that you had a fantastic experience at Koons Ford Falls Church! Thank you!

February 03, 2023

Dean Pelton is my new service advisor. He was polite, cordial, and very knowledgeable. I am very pleased with my Feb 1 visit. More

by eleanorduffield9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Pelton
Report | Print
Feb 03, 2023 -

Koons Falls Church Ford responded

Thank you for trusting Dean to assist you! We're glad that you found him polite, knowledgeable, and nice to work with. See you next time you need us here at Koons Ford Falls Church!

January 22, 2023

Great dealership! ! Very helpful and knowledgeable on the vehicles they sell. Riko C is awesome. More

by Jgarrison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riko Chamrouen
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Jan 23, 2023 -

Koons Falls Church Ford responded

It's great to hear that Riko took such great care of you! Thank you for choosing Koons Ford Falls Church and for sharing your experience. Safe travels ahead!

January 04, 2023

Work seems ok but prices are astronomical and service reps recommend repairs assuming zero knowledge by the customer. More

by Mogadisney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Bean
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Jan 09, 2023 -

Koons Falls Church Ford responded

It's disappointing that we fell short of our five-star standards. We strive to offer competitive prices in the current market, so I apologize if we've missed the mark. Your feedback is important to us, and I invite you to contact me directly if there is anything I can do to help improve your experience. Thank you, Rob Ryans - Service Manager - 703-241-7200 ext. 19204

January 04, 2023

I had an amazing experience at Koons falls church ford. Russsel Walker was amazing. I will recommend. More

by Jjcooperjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russel Walker
Report | Print
Jan 04, 2023 -

Koons Falls Church Ford responded

Your recommendation means the world to us! Thank you for choosing Koons Ford Falls Church and for stopping by to share your support. Wishing you safe and happy miles ahead!

December 31, 2022

Mr. Russel walker was great and helpful, thanks Mr. Russel, and Mr. Ram (sales manager). More

by Kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russel Walker
Report | Print
Jan 04, 2023 -

Koons Falls Church Ford responded

Thank you for the 5-star rating of Koons Ford Falls Church, Kevin! We are thrilled to hear that our team was helpful. Your trust and business mean the world to us!

December 18, 2022

Met with GM to resolve issues. Terrible communication with him. Awful GM. Awful experience. Worst dealership experience. Josh service advisor helped me through an awful experience. More

by Willie2u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
GM
Report | Print
Dec 20, 2022 -

Koons Falls Church Ford responded

This is extremely concerning feedback to receive, and I'd like to apologize for the experience. If there's anything I can do, please give me a call. Ruth Aguilar - Customer Service Manager - 5717654586

Dec 20, 2022 -

Willie2u responded

Yes, you can mail me a check for $78.00 dollars for an oil change that wasn’t done and I have proof. Make check out to my wife. Sharon Edwards Please mail it to our address. 2427 N. Rockingham Street Arlington, Virginia 22207 Tried calling you no answer. Respectfully, Will Edwards

Dec 24, 2022 -

Willie2u responded

Called the number you provided. Left message with no response. Wow ! Really ?

December 16, 2022

I was given a good explanation of the work needed and it was done within the time frame suggested More

by walk around
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bean
Report | Print
Dec 16, 2022 -

Koons Falls Church Ford responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Koons Ford Falls Church team. Drive safely, and we hope to see you back again down the road!

December 14, 2022

Great salesman. Very good communicator. Made a great video of car. Took time to listen to our concerns. More

by Ellazebe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russel Walker
Report | Print
Dec 15, 2022 -

Koons Falls Church Ford responded

We're thrilled our team hit the mark with attentive and communicative assistance! Safe travels, and thank you for choosing Koons Ford Falls Church!

December 13, 2022

Great easy purchase. Russell was great with helping me purchase my super duty F250 Platinum. Would purchase from Koons Ford again. Thanks. More

by Lucas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russel Walker
Report | Print
Dec 13, 2022 -

Koons Falls Church Ford responded

Lucas, it's wonderful to hear that Russel ensured your satisfaction during your recent purchasing process at Koons Ford Falls Church! Thank you for the 5 stars, and enjoy your new Ford F-250!

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