Koons Falls Church Ford

Koons Ford accepted my car for servicing without an advance reservation, diagnosed my car’s problems, provided me an accurate estimate, and got me back on the road quickly. advance reservation, diagnosed my car’s problems, provided me an accurate estimate, and got me back on the road quickly. More

Need professional people to give customers good services not to robb people and stop scaming people and to give the rights of the customers not to take their rights. not to robb people and stop scaming people and to give the rights of the customers not to take their rights. More

The service tech I cheerIs Koons Ford’s John BeerHere The service tech I cheer Is Koons Ford’s John Beer Here Here Here Here! The service tech I cheer Is Koons Ford’s John Beer Here Here Here Here! More

I have bought numerous vehicles over the last 50 years. Jacob found the vehicle I was looking for, delivered it to my doorstep NO HASSLE. Very happy and will continue to work with Jacob, manager Hores, and Jacob found the vehicle I was looking for, delivered it to my doorstep NO HASSLE. Very happy and will continue to work with Jacob, manager Hores, and finance manager Dean. More

What a disgrace wants to charge 30k markup on ford lightning and demand a 5k depositthay is forfeited if you change your mind.. Boycott this place. How low does a business have to be to try to rip off lightning and demand a 5k depositthay is forfeited if you change your mind.. Boycott this place. How low does a business have to be to try to rip off customers. More

I wish I could give them 0/5 stars. This was the worst dealership I have ever dealt with. Poor communication. Scamming left and right. Sold me a lemon and now I can't reach anyone to have it fixed. Worst dealership I have ever dealt with. Poor communication. Scamming left and right. Sold me a lemon and now I can't reach anyone to have it fixed. Worst experience I have ever had buying a car. Go to their competition. More

Very bad experience, they tried to rip me off. I called in advance to check the new Ford Mustang mach-e and I was told over the phone that they had two cars available at the dealership,I booked appointment in advance to check the new Ford Mustang mach-e and I was told over the phone that they had two cars available at the dealership,I booked appointment for the next day morning ,went there test drove the car and I was ready to move forward with the purchase,here comes the best part of the story.They brought me the paper with the options to choose and the itemized price.I was shocked, the MSRP was $46895,sales tax was $3946 on top of the MSRP they added $10000 market adjustment because of the chip shortage and another $1850 transportation charge on top of the $1100 destination charge that was included on the msrp not mentioned here their $899 document fee the most expensive I ever seen.They brought the final price up to $67884 professional thieves trying to take advantage of the market situation, but this is not an honest business. I was able to get the same car in Maryland for the MSRP sales tax and $150 dealer fees so less than $50000.Shame on you Koons More

I would give zero stars if I could. They are awful. First, they lied about the inventory on hand just to get me in the building. ( I was 9 months pregnant at the time.) Then, they assigned a sales asso First, they lied about the inventory on hand just to get me in the building. ( I was 9 months pregnant at the time.) Then, they assigned a sales associate who had no clue what he was doing or any of the details of the car which was the new Ford Mustang Mach E. I found another salesperson, Jocelyn, that seemed more knowledgeable, test drove it and was going to buy it at sticker price. Easy sale, right? No. After confirming the MSRP at least 5 times, ($49875) the manager sits down and man-splains that there is a 'market adjustment' of $14,995 which somehow takes the price of the car from $49,875 to $72,275. When I said this seemed shady and was going to take the deal sheet home to my husband, the manager got defensive and aggressive and said that the deal sheet he had given me was an 'internal document' that couldn't leave the store! Mind you, I'm 9 months pregnant. After that I left quite upset. The next morning, I went to Lindsay Ford, dealt with Raymond (who I would highly recommend) and left with my new, fully loaded, Mach E at MSRP in less than 90 minutes. Lindsay Ford was knowledgeable, respectful of you and your time, and had plenty of inventory. Koons Ford on the other hand, takes the snake oil salesman stereotype to a new low. Don't shop at Koons Ford as a woman or a person of color. They will waste your time and attempt to upcharge you by the thousands. More

Worst experience I've ever had buying a vehicle. I would recommend going to ANY other dealer. 1) They lie about their inventory. We found a truck we wanted to look at, verified it was on site, then drove ou recommend going to ANY other dealer. 1) They lie about their inventory. We found a truck we wanted to look at, verified it was on site, then drove out 2 hours to look at it. When we got there we were told the truck had been sold at auction 2 months prior yet it was still being advertised on their website. We decided to buy a different truck and not only was the process excruciatingly long (5 hours), but just about every department messed something up with the purchase. We paid asking price for the truck and declined any service plans. We signed a paper agreeing to the price with Colin and Mike then went to the sales department with Ram to finialize the deal. 2) During the signing a service agreement ($3,900) was added that we unfortunately did not catch at that moment (again we were there for HOURS waiting on them). After reviewing the paperwork at home we realized the service agreement had been added and called mutiple times to get it removed. Thankfully they did remove the charge however, 3) rather than paying it to the finance company and reducing our monthly bill, instead we wound up with a higher monthly bill and a shorter loan period - not what we wanted. 4) We asked if we could transfer the tags from our current truck to the new truck and were told that that wouldn't be possible and we would have to do that in MD where we live. That's incorrect and we later found out from Brittany that they could have done the transfer for us but because they didn't we had to pay full price for tag and title and then try to get a refund from MVA for the difference between new tags and a transfer. We had issues with the MVA though because 5) Koons Ford sent the tags to us with the stickers on which the MVA was very clear that they were NOT supposed to do and potentially jeopardized our refund. Again luckily we were able to be refunded but not without a huge hassel with the MVA all courtesy of Koons Ford. 6) Then a few weeks later we find out that they calculated the sales tax incorrectly and are now asking us to pay an additional $560 out of pocket. We called them to ask that they waive the fee since we have had more than enough issues with their mistakes. We spoke with the general manager, Ali, and were told that he would look in to the charge and get back to us. 7) Despite calling multiple times to follow up, we never received a call back and continue to get reminders about our now outstanding bill. Suffice it to say this dealership has made an unforgettable impression on us. We will NEVER purchase another vehicle from them and have informed everyone we know what a terrible experience it was working with them. More

I have been dealing with Jeff Ottenberg for more than a decade. He’s the only salesman in any dealership I would work with. Straight up, no nonsense guy. decade. He’s the only salesman in any dealership I would work with. Straight up, no nonsense guy. More