Koons Falls Church Ford

Terrific Service Department and Work. Jay (Service Advisor) not only lowered the my cost by alerting me to Ford Pass Rewards Points that I hadn't used, but remedied a recall that I was unaware of as i Advisor) not only lowered the my cost by alerting me to Ford Pass Rewards Points that I hadn't used, but remedied a recall that I was unaware of as it had literally just come out the day before. 5 Stars to Jay and his team! More

Look elsewhere if you have a Ford X-Plan (Discount for Ford Stock holder and Preferred business partners). Stopped by to look at a Ford Escape Hybrid after the test drive (which the salesman would not w Ford Stock holder and Preferred business partners). Stopped by to look at a Ford Escape Hybrid after the test drive (which the salesman would not wear a mask) I told the salesman I had an X-Plan and asked what the price was. First of all he had no clue what that was, after explaining it to him he went to talk to his boss. One of the Sales Managers (Mert) came by and told me they can use the X-Plan but they would need to charge me an additional $5000 which makes no sense since that is more the I'm even saving with the Ford X-Plan. (so obviously they are charging a big markup to begin with) He said this was for cars on the lot (or from trades from another (Koons dealership). He then said if I really wanted to use the X-Plan I would have to place a brand new order and it could take 2-3 months. He gave me his business card and told me to email him the specs i was interested in and he could tell me the X-Plan pricing. A couple days later I sent him an email with the Escape built on Ford's website. Needless to say he never responded. I took my business to another Ford Dealership that was willing to honor my Ford X-Plan. More

I bought a ram 1500 with 4000 down payment and they never sent me my plates I had to call the dealer with 4 days until my provisional plates expired and there is a lady who is the head of the finance departm sent me my plates I had to call the dealer with 4 days until my provisional plates expired and there is a lady who is the head of the finance department andrea salvia ,, liar, angry, aggressive, bad spoken a horrible way to deal to her clients .. she doesn't really care about anything since she already took their money from the car because she already sold it and the bank already paid her money then after you bought the car with them they already see you as garbage you were no longer welcome this place is sad since she is Hispanic like me of the 4000 down payment , I have to pay 490 extra dollars to be able to have my plates a horrible experience with this type of people who do not care about people a bad experience and sad.. I really know that there are places like this in the 21st century I hope that what happened to me does not happen to anyone else ...compre una ram 1500 con 4000 down payment y nunca me enviaron mis placas tuve que llamar al dealer faltando 4 días para que mis placas proviosonales se vencieran y hay una señora que es la jefa del departamento de finanzas enojada agresiva mal hablada un modo horrible para tratar a sus clientes.. realmente a ella no le importa nada ya que ella ya agarro su dinero del carro por que ya lo vendió y el banco ya le pago su dinero entonses después que compraste el carro con ellos ya te ven como basura ya no eras bienvenido es triste el caso ya que ella es hispana igual que nosotros aparte de los 4000 down payment tube que pagar 490 dolares extras para poder tener mis placas una experiencia horrible con este tipo de personas que no les importa la gente una mala experiencia y triste la verdad saber que existen lugares así en el siglo 21 espero que no le pase a nadie más lo que paso a mi More

The required work was done well and completed on time. (They want twenty five words but I do not really have anything else to add.) (They want twenty five words but I do not really have anything else to add.) More

Falls Church VA location is the worst Koons Ford dealership ;be aware guys when you leave your car for service ; those scammers dont do sssssssss??? dealership ;be aware guys when you leave your car for service ; those scammers dont do sssssssss??? More

Kevin Lacki in the Service Department at Koons is always responsive, reliable and communicates through the service process of my Ford Expedition. Been having my Fords serviced by Koons for several years. responsive, reliable and communicates through the service process of my Ford Expedition. Been having my Fords serviced by Koons for several years. Kevin Lacki’s attention is one of the reasons. More

I purchased a 2019 certified preowned F250 here back in May. It had no spare tire. Was promised in writing that the tire would be shipped to my house in west viriginia. Since then I have not gotten a strai May. It had no spare tire. Was promised in writing that the tire would be shipped to my house in west viriginia. Since then I have not gotten a straight answer on what is happening. No one will return my calls. Now it has been a little over 2 months and my daily driver has no spare. I talked to the salesman and he said the tires on its way. A week later talked to someone in finance, and she said she had no record of owing me a tire. Very unprofessional. My advice is find somewhere else to do business. Spent 40k on a truck and not get a spare. More

The absolute worst experience ever . Was quoted and out the door price as well as a price for trade in . I drove 3 hours to get there only to be told we were 7000 thousand dollars away from my quoted price the door price as well as a price for trade in . I drove 3 hours to get there only to be told we were 7000 thousand dollars away from my quoted price . DONT BUY HERE !! More

Love my vehicle but beware when buying from this dealership. The Finance guy Shant Yousif is sneaky and will lie to you. He told me that the bank required me to have an extended warranty when obviou dealership. The Finance guy Shant Yousif is sneaky and will lie to you. He told me that the bank required me to have an extended warranty when obviously that's not true. No one responds to my email. I even contacted the general manager and nothing in return. The salesmen are completely scammers. They sold me a vehicle with a nail in the tire after they claimed it was inspected. Do not shop at Koons ford in Falls Church nor the Koons Auto Outlet. More

Came in ready to buy a car. Had a pre-approval from the bank and told them to use JUST THAT. My credit alerts kept constantly going off. Come to find out, they ran my credit with other banks numerous times bank and told them to use JUST THAT. My credit alerts kept constantly going off. Come to find out, they ran my credit with other banks numerous times without my permission & had to tell them to stop. They then tried to over charge me for the car and I just left. Talked to the bank I had pre-approval with & was told they tried to add on almost $12K worth of charges to the car price. The next day I went to another dealership got the same car, similar miles AND A WARRANTY for a way lower monthly payment and overall price. Proceed with caution dealing with these guys. More