Koons Falls Church Ford

Would give a zero star review if possible. TL/DR: RUN, DON'T WALK, AWAY FROM THIS DEALERSHIP. I bought a used (2011) Ford Explorer XLT from the dealership 8 days ago. Low mileage and loo TL/DR: RUN, DON'T WALK, AWAY FROM THIS DEALERSHIP. I bought a used (2011) Ford Explorer XLT from the dealership 8 days ago. Low mileage and looked great. I left happy (and even left a 5 star review). First, before I left, I noted that the Tire Pressure Warning system was noting a fault. The salesman said that the tires just needed air. I believed him. The next day I filled the tires, but the system didn't turn off. Problem #1. The next day, when I actually brought the vehicle to speed (45 mph +) I noted a rumbling in the front left tire. Long story short, the left wheel bearing needs to be replaced. Problem #2. I brought the vehicle back two days later and asked them to do a diagnostic and fix it. The sales manager refused saying they only had to ensure the vehicle passed safety inspection. After pushing, he said they could go "50/50" with me on the fix. The next day, I filled the vehicle with gas and nearly immediately noted a gasoline smell in the cabin and outside. I dropped the kids at school and brought the vehicle to an independent repair shop to diagnose. Not only was there a faulty wheel bearing (which should have meant the car couldn't pass inspection), but the fuel pump AND the fuel tank filler neck were leaking. Problems #3 and #4. The car was unsafe to drive. I brought it back to the dealership and asked for a full refund. The vehicle never should have even been on the lot for sale. Instead of admitting they'd sold an unsafe vehicle, they refused to give me my money back despite the fact that I'd had the car for seven days. Per their agreement, they could give me a trade in at greater value. They tried to actually lower the price they'd pay on my vehicle by $1,000. I ultimately was able to "negotiate" something they stipulate in their contract and was able to get full price for the explorer, but had to buy another vehicle on the lot. If I'd bought an older vehicle off a small used car lot, I'd have ensured I got an independent inspection... I didn't in this case, trusting the fact that this was a name brand dealership. What a mistake I made. They sold me an unsafe vehicle that never should have been on the road, much less for sale. I'm now out an extra $1,000 for having to pay taxes, title, fees twice, plus $250 for the diagnostic from an independent shop, plus $200 for a rental car. This place is an absolute scam. Run, don't walk, away from Koons Ford. I've never had a wore experience in buying a car...and I've bought more than a dozen. More

Technician knows the job excellent outstanding And courteous service also very reliable and economical place courteous service also very reliable and economical place More

Everyone I have dealt with at this dealership is super nice, especially Eric! He's great! I had a great deal of work that was needed to be done on my car and Eric got me through the process very efficient nice, especially Eric! He's great! I had a great deal of work that was needed to be done on my car and Eric got me through the process very efficiently and professionally. He did everything he could to make sure I was being treated fairly. Thank you Eric! More

Their customer service is terrible. They don't know how to speak to their customers without sounding like they have an attitude(atleast the service advisor that I dealt with the last tw They don't know how to speak to their customers without sounding like they have an attitude(atleast the service advisor that I dealt with the last two times I've been). My engine cover came up missing after one of my appointments, I informed them and spoke to the manager and asked if they have cameras to track my cover down and the answer was no. The best they were able to offer is for me to buy my own cover at employee price but why should I have to do that when my car came with one the day I purchased it from them. They're the only ones who service my car because I purchased a service plan and now truly regret doing so. If you could take your car to be serviced at a different ford I would. They truly showed me why people always say to avoid taking your car to the dealership. More

I purchased my Ford Lighting on 9/5/24 from this dealership. After the sale was complete, all after-sale support stopped. I had to physically go to the dealership to get any assistance. Also, the dealership. After the sale was complete, all after-sale support stopped. I had to physically go to the dealership to get any assistance. Also, they sold me the truck without having the proper title. I rode around for 6 months on temporary tags....RIDICULOUS. I would NOT recommend them. The amount of stress that was involved in this alone is not worth it. More

We liked how the sales rep. Azizi approached us and he was patient throughout the progress as we tested three vehicles in the dreadfully cold and rainy weather. He also answered Azizi approached us and he was patient throughout the progress as we tested three vehicles in the dreadfully cold and rainy weather. He also answered all of our questions and the price was quite competitive. We also liked the guy who did the final paperwork with us. Friendly and all. Towards the end, the 2021 Ford Explorer pulled up with a full tank and a thorough detailing. We are very happy with the new family member! More

My service experience was excellent. “Buck” Bouchard is the best service rep I’ve ever had. He explains everything that should be done, how long it will require, approximately how much i “Buck” Bouchard is the best service rep I’ve ever had. He explains everything that should be done, how long it will require, approximately how much it will cost. He takes care of my transportation to and from the dealership. And, he is personable and friendly. Work performed was on the mark. More

PROMISES BROKEN! ! Once again utter lack of professionalism and accountability. Now, after agreeing to pay for a loaner car because of their own failings, Koons - six ! Once again utter lack of professionalism and accountability. Now, after agreeing to pay for a loaner car because of their own failings, Koons - six months later - has refused to pay Enterprise, which has their collections department coming after us. I keep emailing 10 people at Koons, including the GM and other senior management and the response has been... can you guess? Non-existent. More

Clean, helpful, friendly, got the job done. Not too much pressure and they were competitive. Not too much pressure and they were competitive. More

Thanh you to Erick who’s helping me I appreciate Everything is fine Very god Everything is fine Very god More