Koons Falls Church Ford

Came in ready to buy a car. Had a pre-approval from the bank and told them to use JUST THAT. My credit alerts kept constantly going off. Come to find out, they ran my credit with other banks numerous times bank and told them to use JUST THAT. My credit alerts kept constantly going off. Come to find out, they ran my credit with other banks numerous times without my permission & had to tell them to stop. They then tried to over charge me for the car and I just left. Talked to the bank I had pre-approval with & was told they tried to add on almost $12K worth of charges to the car price. The next day I went to another dealership got the same car, similar miles AND A WARRANTY for a way lower monthly payment and overall price. Proceed with caution dealing with these guys. More

This place is xxxxxxxx. I bought a car on June 16 and my tire sensor light came on and ever since I bought the car it’s been in there “shop” getting fixed. The lack of communication is horrible. They have t tire sensor light came on and ever since I bought the car it’s been in there “shop” getting fixed. The lack of communication is horrible. They have told me week after week that the car was going to be finish and it’s been dragged on for weeks now. Told me it was gonna be done one a certain day and it wasn’t. This happen multiple of times.My first time buying a car and this has been my worst experience. It’s been a month now with no car and my first payment coming up. I’m So glad to be the owner of a new car that I havnt had. I’m beyond Pissed and the fact I have left multiple voice messages to the manager and not one person has reached out. More

Scheduled & confirmed a test drive. Arrived at the dealership only to find out that that car wasn’t even there. Such a bait & switch. Never again! dealership only to find out that that car wasn’t even there. Such a bait & switch. Never again! More

Worst place ever, been taking my FORD here for 6 years since I move to DC for service - worst customer service and management - they don't follow through, don't call back and ignore request for service de since I move to DC for service - worst customer service and management - they don't follow through, don't call back and ignore request for service details as it relates to the recall/class action lawsuit on the FORD I purchased brand new. Worst, steer clear of this place More

This place…. No response from Mr Fareed, John Bean, Mr. This place…. No response from Mr Fareed, John Bean, Mr. Palm Jesse(service) is rude Part (Air vent cover) fell off the car when going to inspectio This place…. No response from Mr Fareed, John Bean, Mr. Palm Jesse(service) is rude Part (Air vent cover) fell off the car when going to inspection- No ASSISTANCE FROM THE DEALERSHIP. Car is paid in full and yet there is no assistance with repairs. This has to be a bad joke. I have spoken to these gentleman but return calls are non existent. I can’t recommend this establishment. More

Was in the process of purchasing a Ford bronco on line through this dealership. Asked them to send the sticker. After reviewing features called salesperson back to finish the sale and they raised the pri through this dealership. Asked them to send the sticker. After reviewing features called salesperson back to finish the sale and they raised the price by $20k. So unethical. !!!! More

DO NOT SHOP HERE. COMPANY LOST TITLE. If I could leave DO NOT SHOP HERE. COMPANY LOST TITLE. If I could leave infinite negative stars I would. I purchased a truck from this Koons in July of 2020. Thoug DO NOT SHOP HERE. COMPANY LOST TITLE. If I could leave infinite negative stars I would. I purchased a truck from this Koons in July of 2020. Thought everything was fine until I received a loan default notice from my lender in February 2021, because apparently Koons never sent them the vehicle title upon purchase. I reached out to Koons who claim they “accidentally sent my title to the wrong lender”. This lender had since been bought by a larger bank and my title was lost. Koons then said I had personally to call this larger bank who I have never had an affiliation with to get a title lien release from them. After weeks of trying to reach them, the larger bank said they had no record of title ever being sent to them and couldn't help me. I then brought the issue up with the Gm Ali and controller Dianna, who to this point had not been informed by staff of this issue. Dianna said she would remedy the issue asap and I have subsequently received no further response from her in nearly 3 weeks. I brought this issue to Koons attention NEARLY 5 MONTHS AGO and am no closer to getting a title for my vehicle. I have been so patient with this company for months after their mistake and have been treated with both inaction and rude employees. I dont know what I have to do at this point to get this issue resolved. More

Pouya did an excellent job helping me with the recent purchase of my Ford Expedition Max all the way to getting my tags on the vehicle. He worked hard to make sure all of my questions were answered befor purchase of my Ford Expedition Max all the way to getting my tags on the vehicle. He worked hard to make sure all of my questions were answered before making the decision and made sure I was happy with the purchase after. More

We have purchased all of our cars & vans since 1988, and have had all our maintenance performed by Koons. Obviously we place a top priority on sound service an customer satisfaction, and intend to keep that have had all our maintenance performed by Koons. Obviously we place a top priority on sound service an customer satisfaction, and intend to keep that winning streak alive! More