Koons Falls Church Ford

I purchased a 2019 certified preowned F250 here back in May. It had no spare tire. Was promised in writing that the tire would be shipped to my house in west viriginia. Since then I have not gotten a strai May. It had no spare tire. Was promised in writing that the tire would be shipped to my house in west viriginia. Since then I have not gotten a straight answer on what is happening. No one will return my calls. Now it has been a little over 2 months and my daily driver has no spare. I talked to the salesman and he said the tires on its way. A week later talked to someone in finance, and she said she had no record of owing me a tire. Very unprofessional. My advice is find somewhere else to do business. Spent 40k on a truck and not get a spare. More

The absolute worst experience ever . Was quoted and out the door price as well as a price for trade in . I drove 3 hours to get there only to be told we were 7000 thousand dollars away from my quoted price the door price as well as a price for trade in . I drove 3 hours to get there only to be told we were 7000 thousand dollars away from my quoted price . DONT BUY HERE !! More

Love my vehicle but beware when buying from this dealership. The Finance guy Shant Yousif is sneaky and will lie to you. He told me that the bank required me to have an extended warranty when obviou dealership. The Finance guy Shant Yousif is sneaky and will lie to you. He told me that the bank required me to have an extended warranty when obviously that's not true. No one responds to my email. I even contacted the general manager and nothing in return. The salesmen are completely scammers. They sold me a vehicle with a nail in the tire after they claimed it was inspected. Do not shop at Koons ford in Falls Church nor the Koons Auto Outlet. More

Came in ready to buy a car. Had a pre-approval from the bank and told them to use JUST THAT. My credit alerts kept constantly going off. Come to find out, they ran my credit with other banks numerous times bank and told them to use JUST THAT. My credit alerts kept constantly going off. Come to find out, they ran my credit with other banks numerous times without my permission & had to tell them to stop. They then tried to over charge me for the car and I just left. Talked to the bank I had pre-approval with & was told they tried to add on almost $12K worth of charges to the car price. The next day I went to another dealership got the same car, similar miles AND A WARRANTY for a way lower monthly payment and overall price. Proceed with caution dealing with these guys. More

This place is xxxxxxxx. I bought a car on June 16 and my tire sensor light came on and ever since I bought the car it’s been in there “shop” getting fixed. The lack of communication is horrible. They have t tire sensor light came on and ever since I bought the car it’s been in there “shop” getting fixed. The lack of communication is horrible. They have told me week after week that the car was going to be finish and it’s been dragged on for weeks now. Told me it was gonna be done one a certain day and it wasn’t. This happen multiple of times.My first time buying a car and this has been my worst experience. It’s been a month now with no car and my first payment coming up. I’m So glad to be the owner of a new car that I havnt had. I’m beyond Pissed and the fact I have left multiple voice messages to the manager and not one person has reached out. More

Scheduled & confirmed a test drive. Arrived at the dealership only to find out that that car wasn’t even there. Such a bait & switch. Never again! dealership only to find out that that car wasn’t even there. Such a bait & switch. Never again! More

Worst place ever, been taking my FORD here for 6 years since I move to DC for service - worst customer service and management - they don't follow through, don't call back and ignore request for service de since I move to DC for service - worst customer service and management - they don't follow through, don't call back and ignore request for service details as it relates to the recall/class action lawsuit on the FORD I purchased brand new. Worst, steer clear of this place More

This place…. No response from Mr Fareed, John Bean, Mr. This place…. No response from Mr Fareed, John Bean, Mr. Palm Jesse(service) is rude Part (Air vent cover) fell off the car when going to inspectio This place…. No response from Mr Fareed, John Bean, Mr. Palm Jesse(service) is rude Part (Air vent cover) fell off the car when going to inspection- No ASSISTANCE FROM THE DEALERSHIP. Car is paid in full and yet there is no assistance with repairs. This has to be a bad joke. I have spoken to these gentleman but return calls are non existent. I can’t recommend this establishment. More

Was in the process of purchasing a Ford bronco on line through this dealership. Asked them to send the sticker. After reviewing features called salesperson back to finish the sale and they raised the pri through this dealership. Asked them to send the sticker. After reviewing features called salesperson back to finish the sale and they raised the price by $20k. So unethical. !!!! More