Koons Falls Church Ford

Really bad customer service After I cancel the option they sold me It took them 4 months to cancel it suppose to be 3,642 $ but they only cancel 2,060 $ , and when I try to spe After I cancel the option they sold me It took them 4 months to cancel it suppose to be 3,642 $ but they only cancel 2,060 $ , and when I try to speak with finance department nobody pick up the phone. . More

I had the worst experience today at this dealership I was not told about previous damage on the car I bought a warranty that they told me that was bumper-to-bumper found out it wasn't brother Chevy truck the not told about previous damage on the car I bought a warranty that they told me that was bumper-to-bumper found out it wasn't brother Chevy truck they sold me a Ford warranty and didn't want to honor the work under the warranty told me to go to the Chevy dealer and go through my warranty company they was Ray untrustworthy they gave me a Carfax report that did not indicate any damage on the truck spoke with the manager ask him to give me my money back for the warranty I paid for refuse to return it to me say he was sending it to the bank other people that's fine xxx in the truck why would you sell somebody something that you already know that was in a accident and then that update the carfax report and didn't tell me that they got the car from the auction bias need to beware More

Stay Away from Koons Falls Church Sales persons that lie about the vehicles they are selling and try to hide defaults. Operators that intentionally send you to phones with no one on Sales persons that lie about the vehicles they are selling and try to hide defaults. Operators that intentionally send you to phones with no one on them. Finance departments that lie and mis-sell products. End-to-end business plans that would make any crook happy. Save yourself the heartache and go to real dealership. With any luck this one will disappear. More

These guys have been about as unprofessional as possible. Bought a car from them in Virginia, returned to my home state of Maryland to inspect it. Find out it has considerable damage that will cost hundreds Bought a car from them in Virginia, returned to my home state of Maryland to inspect it. Find out it has considerable damage that will cost hundreds to fix. Now they won’t return a single one of my calls or emails. Unprofessional to a incomprehensible degree. More

Today I got my Honda Pilot from Koons Falls Church Ford It is the best deal I have, I drove from Charlottesville, VA to Koons Falls Church Ford Because They offered Best Deal. High Quality of Servi Ford It is the best deal I have, I drove from Charlottesville, VA to Koons Falls Church Ford Because They offered Best Deal. High Quality of Service, Financial programs Gold Coverage for 3 years. Lux care Service for protecting the Vehicles. One of the Koons team Mr. Louai AlChami .. My Sales Specialist Did Best job for Offering the Pilot ( Great Deal, Low Price of Market, Best Service Until My Honda Pilot Delivered at my house Safety at the Time ). Mr. Louai the Best in Koons Falls Church Ford Dealership. Thanks Mr. Louai, Thanks Koons Falls Church Ford Company. More

Bought a used car here and was really unhappy. The car couldn’t even pass inspection in Maryland and I had to return twice to get them to fix the issue that was causing this. They should’ve never had the couldn’t even pass inspection in Maryland and I had to return twice to get them to fix the issue that was causing this. They should’ve never had the car on the lot in that condition. When I called them to try to get some things resolved, they never answer the phone. Always a voicemail and they don’t call you back. Clearly they don’t properly check their cars before selling them. The gentleman in finance was nice, and I think the sales lady was trying her best but that’s about it. More

Pretty poor experience. Was going to look at a truck, I immediately got passed off to a 2nd salesman who went to find the truck I wanted to look at, after being gone for 25 minutes and not returning my cal immediately got passed off to a 2nd salesman who went to find the truck I wanted to look at, after being gone for 25 minutes and not returning my calls, I was about to leave when he drove up and reported the truck I wanted to see was out of gas and he had to gas it up....OK...I was on a really tight schedule, and saw enough of the truck that I knew it met my requirements. I advised him I would contact him the next day...Next day I contacted the dealer - same thing - I have a short window to complete my purchase (1 hour) I asked that some things be checked on the vehicle and I would buy it that day. Simple things like passing inspection, passing emissions, making sure everything worked, then I would then come by and finish up any paperwork, get a proper demo and drive away. Turns out the salesman had a bogus email address and could not respond to my emails, then he would only sporadically check his phone for messages, he then told me a manager would be contacting me - not true. Anyway, the experience was pretty unprofessional, I wasted what little time I had on this bad experience....I feel like they must have been hiding something if they wouldn't even do a state inspection and emissions test before I picked up the car.... Completely disappointed, I feel like I need to call them out so that others know to beware of this behavior.....I feel like I would have driven off the lot only to discover problems I didn't see when I was looking at the vehicle and would be stuck with a bunch of expensive repairs and no help from the dealer that sold me the vehicle. I may have stopped a "lemon sale" in progress.....we will never know.....I will contact Ford to ask if this is common practice at their dealerships.......I Will never buy a Koons vehicle and I will be buying a vehicle this week from a reputable dealer. More

Great place experience with Amman aldahhan! Left with the truck we wanted at a great price and Amman had a great work ethic! He kept us happy truck we wanted at a great price and Amman had a great work ethic! He kept us happy More

Buyer beware, dealer uses bait and switch sales tactics. On Saturday morning I visited your website to look at a Nissan Rogue, I requested information which was quickly followed by a phone call from Jus On Saturday morning I visited your website to look at a Nissan Rogue, I requested information which was quickly followed by a phone call from Justin. We spoke of pricing, I told him what we were looking for, he said let me check and I'll call back. He called back a few minutes later and met us in the middle. I asked if it could be held till around 6pm, he said they would. I drove 2 hours Saturday night to purchase a 2015 Nissan Rogue SV from your Falls Church Ford location. While at the dealership we were lied to, talked down to, and the Manager Trevor insinuated we were lying about the deal we were promised. Before arriving, we spoke with 3 representatives, who all told us the vehicle was being held for us and would be ready when we arrived. They went as far as to say they want to make sure the transaction went as quick as possible since we were driving so far so they were having the car detailed and the paperwork prepared. Upon arriving, the sales person Ebony, went and pulled the vehicle around. Noticing the vehicle was the wrong color, I advised Ebony it was the wrong vehicle. To which she replied the one you talked to Justin about was sold an hour ago. The vehicle Ebony brought up to us was the lower model Rogue and had three times the mileage. Ebony apologized to us and promised she would find us something comparable for the same price we were promised. Ebony advised us she could get the same deal on a Rogue with 19k miles. A sales person pulled the car around and we test drove the car. When we came back Ebony advised us the Rogue we test drove was actually a more expensive model and would be $17,000, $2,100 more than the deal we were promised and it actually had 26k miles, not the 19k as discussed. After this we spoke to Trevor, who said we were wrong about the deal we were promised over the phone and that we had the details of the car confused. We showed him the details on the website and he just went back and printed off the notes Justin had left, which were different then what we were told. At this point we left. Ebony came out to our car and apologized and told us Trevor was wrong, she could see the deal we were talking about in the system. She promised she would talk to her manager Abe tomorrow and call us by noon. I told her we were not driving all the way down here again and she assured us that if we purchased, the car could be delivered to us. We waited until 2pm and called, Ebony was not working and we started talking to Henry. Henry said he would try to find something comparable to the vehicle that was sold out from under us when we were on our way to pick it up. Thus far, he has not found anything in the same price range and has not returned our call. Because the Rogue was promised to us originally, we sold our car on the way to the dealership, so we would have money to make a down payment on the vehicle we were promised. We have now spent numerous hours driving, at the dealership and on the phone trying to rectify this situation that we should not be in More

I am really disappointed, by how they treated me. They really mind if you have an accent or not while you talk English..I want for filler change on Friday afternoon by appointment .when I give the car i a really mind if you have an accent or not while you talk English..I want for filler change on Friday afternoon by appointment .when I give the car i askd them to check the car cause it has some nose ,said they will and after 2 hours ..they said,the car is not safe to drive ,the Axle is brooked need to be replaced.I was happy that I took the car that day and I been told I can go home and they have the parts need to be replaced and they will call me after two hours when its done .and after I left got phone call saying that they will not do it till next day and they asked me to get there within 25 mints to get rental car ,when I got the phone call it was around 5:38pm..when I get there the person who I been told to get the car for rent was leaving for the day. She closes at 6pm ,but she was nice ,gave me the car...and next day I was waiting to get my car no body call till afternoon ,I had to call ,they said they are waiting for the parts and it will be done by Monday, on Monday when I caal the person I was dealing with not picking the phone at all and I had to go there ,they said the parts not there so will not be ready till evening . waited for there phone call noboday call ..Tuesday I called them it wasn't done but they said I can take the car and bring it on Friday... I told them but you told me ,the car is not safe to drive so how am I going to take it . and said oh OK it will be done later.said OK then Wednesday evening got phone call saying the car middleready I can take it.when I get there I asked the invoice report they said they can't give me.which is its not ready ..never happened to me ..you said you fixed my car and you can't give me my report..they said I can call the supervisor.and there was staff member comes in the middle conservation kind of acting like a boss really disrespectful person.anyway when I get to my car the nose is the same in top of that the car is vabrating I really don't know why ?I feel unsafe to drive it.we been customers in this location for long time..but really disappointed More