Koons Falls Church Ford

Fantastic experience from the first phone call. Fantastic experience from the first phone call till driving off the lot in the new car! Russell and the whole staff was excellent to deal with and I w Fantastic experience from the first phone call till driving off the lot in the new car! Russell and the whole staff was excellent to deal with and I would highly recommend to all friends and family. I cannot say enough of how well everything went! Great job Russell and Koons Ford! More

Extraordinary experience in every level! Russel Walker!! My husband and I purchased 2 new Ford Escape SUV’s from salesperson extraordinaire, Russel Walker at Koons Ford, Falls Church, Virgin Russel Walker!! My husband and I purchased 2 new Ford Escape SUV’s from salesperson extraordinaire, Russel Walker at Koons Ford, Falls Church, Virginia. Our experience exceeded our expectations! Russel made purchasing a vehicle an absolute pleasure. He is personable, positive, knowledgeable, enthusiastic and empathetic. After closing the deal—a fabulous Memorial Day sale—we proceeded to Joe in finance. Traditionally, I truly dread this aspect of the car buying process. However, Joe offered us so many valuable options for the maintenance of our new SUV’s and expert financial advise. He went above and beyond to raise my already great credit score. Speaking of maintenance...the Koons service department is stellar! Agner and Master Mechanic Erick treated me so kindly and with great empathy when informing me my trusty and beloved 2001 Ford Explorer Sport was beyond repair. As a result, my husband and I decided to purchase another new vehicle from Koons. I highly recommend Koons Ford for your next car, SUV or truck purchase. Ford delivers on product and price. Russel Walker in sales will make your purchasing experience stress free, smooth and exciting!! The service department will keep your Ford running beautifully for many, many years. Love, love, love Koons! More

Bad Experience with Pedro and his manger Joe At the time of the purchase Pedro behaved really well with me and he did assure that I will receive my cars floor mats by mail in a couple of days, At the time of the purchase Pedro behaved really well with me and he did assure that I will receive my cars floor mats by mail in a couple of days, as this was part of the purchase and the offer I got with my car. However, after I came back to New Jersey with the car, I kept following up with him through phone call/Text messages and he kept keeping me on hold for a month ! After a months time , he mentioned that they cannot give me the floor mats offer anymore ! I then reached out to his manager Joe , he behaved very rudely with me and spoke in a very arrogant language , and started asking for proofs of mine and Pedros conversation. And then later hung up the phone on me without resolving the matter. More

Bad experience When the car was delivered by the salesman, I was told I should have received paperwork from the Finance Department. i did not. I signed off on "est When the car was delivered by the salesman, I was told I should have received paperwork from the Finance Department. i did not. I signed off on "estimated fees" and was charged over and above what I was verbally told would be charged. Contacted Finance Department at least 8 times with ZERO RESPONSE. Never got a refund for the overcharge and was never contacted by the dealership. I contact every tier in the finance department including the General Manager with NO followup. Horrible experience. More

Beware! Bought a new Mustang that had undisclosed paint work I took delivery of my brand new 2018 Mustang Shelby GT350-R under Koons' canopy 9/4/18. When I got home, I and others noticed the right front fender d I took delivery of my brand new 2018 Mustang Shelby GT350-R under Koons' canopy 9/4/18. When I got home, I and others noticed the right front fender did not match the rest of the car. Koons barely communicates with me now. They have offered to have the fender repainted to match the rest of the car. Who wants a NEW car with a repainted fender that has been repainted again? I have asked for and should receive a refund. The level of lack of concern with Koons is astounding. More

Beyond Expectations We experienced great customer service from the moment we stepped into the dealership to the moment we drove out in our new Ford vehicle... Freddy Port We experienced great customer service from the moment we stepped into the dealership to the moment we drove out in our new Ford vehicle... Freddy Porto our Salesman handled everything with our concerns from service to financing, we Highly recommend Koons Ford. More

Russel Walker Excellent service, Russel Walker is extremely friendly, efficient and helpful even after the purchase of my car. Whenever I encountered a problem, he Excellent service, Russel Walker is extremely friendly, efficient and helpful even after the purchase of my car. Whenever I encountered a problem, he would always come all the way to my place or wherever I was to help me. Had a great buying experience and would recommend him. More