Koons Falls Church Ford

Horrible manager I bought a 2015 Audi last Friday with no report regarding any damages or issues. When I test drove the vehicle it was raining and there was a sale sti I bought a 2015 Audi last Friday with no report regarding any damages or issues. When I test drove the vehicle it was raining and there was a sale sticker that was covering a crack on the windshield. The next morning, once I had already purchased the vehicle, I noticed the crack. I emailed the Koons sales associate immediately and was invited to come back to the dealership for inspection. Additionally, I noticed a substantial oil leak below the vehicle this past weekend. Today they worked on oil leak but refused to fix windshield crack with the explanation that the car has passed inspection. Therefore, be careful there as I had a very poor experience there. More

great buying experince I had a great buying experience at Koons falls church with Russel Walker I highly recommend him to any one looking a for a great buying experience . T I had a great buying experience at Koons falls church with Russel Walker I highly recommend him to any one looking a for a great buying experience . The team at koons was awesome! More

excellant Excellent process throughout, easy to deal with, great price, easy transaction, wonderful sales associate, very friendly, Said Sheibani was very helpf Excellent process throughout, easy to deal with, great price, easy transaction, wonderful sales associate, very friendly, Said Sheibani was very helpful and patient and found the truck we were looking for!!! AA++ More

Great experience through the whole process. I was looking for a used car with low mileage. I had the car in mind that I wanted but it was hard to find one where I live. I saw one listed one the I was looking for a used car with low mileage. I had the car in mind that I wanted but it was hard to find one where I live. I saw one listed one the internet and called and explained the price I wanted to pay without all the back and forth negotiations since I was driving about 70 miles. We made a deal on the phone so when I got there it was just like we discussed. My wife and I loved the car and bought it (thanks Darnell) and thanks to Tut the sales person. We also decided to buy the Premium Extended Warranty which Aman was a big help. Thanks to the whole team. More

Gideon is the best!!! Yeah Yeah! I can't be more happier with Gideon and the sales team here! I needed an easy transaction and friendly service... Really at the end of the Yeah Yeah! I can't be more happier with Gideon and the sales team here! I needed an easy transaction and friendly service... Really at the end of the day doesn't everyone just want a professional experience! Thanks so much Gideon and crew. More

Excellent Service My wife and I were looking to purchase a new commuter car. Russel was very helpful, and found us an excellent new commuter car. We did not have to l My wife and I were looking to purchase a new commuter car. Russel was very helpful, and found us an excellent new commuter car. We did not have to look any further. Russel showed us a 2014 Ford Focus with low milage that we fell in love with. Would and have already recommended this place to others. Additionally, he provided us an excellent deal on our trade in. More

The best since 1964 Our family has bought here since they opened in 1964 and I've been buying here since 1976 why go any where else. The are the best.!!!!! Our family has bought here since they opened in 1964 and I've been buying here since 1976 why go any where else. The are the best.!!!!! More

Super Helpful! Had a great experience with Ify, hope to work with her again soon! Se he is very helpful, caring and responsive. If you need a car, speak with Ify at Had a great experience with Ify, hope to work with her again soon! Se he is very helpful, caring and responsive. If you need a car, speak with Ify at koons! More

Worst Sales Experience ever! Buying a used car at KOONS FORD FALLS CHURCH. What an experience. Let me give you some incite into the worst buying experience I have ever had. Thiese Buying a used car at KOONS FORD FALLS CHURCH. What an experience. Let me give you some incite into the worst buying experience I have ever had. Thiese are the facts that formed my very low opion of this dealership. I started dealing with the salesman Shay on a 2008 Hyundai Veracruise limited edition. The internet price was $6,994. After two days going back and forth with Shay we agreed on a price of $6700. He would fill the car up with gas, get it detailed, and it will be ready to go when I drove down the next day. Great, I was ready to buy. I asked about MD inspection and was told by Shay that it have over 130 point inspection and he would do the deal with a "We Owe" ticket for passing of MD inspection. That I would have temp tags and would get it inspected and mail the paperwork down and they would get the tags and send them back to me. I was satisfied and now I just wanted to see the paperwork so I would know the financials before driving over 4 hours to purchase this car. After multiple calls and no one calling me back, I finally got Shay on his cell phone. (He did text me back and that the finance hadn't done my paperwork yet.) Now I was supposed to drive down the next morning on Tuesday January 23rd. Now on Monday he said he would get back to me after he got done with a test drive, he was at a gas station filling up a car and would call me when he returned with the numbers. Me trying to get done and leave my work when we closed called back again and spoke to someone in finance and they told me they could pull up the deal. When they did the total was over $8000 with taxes and tags and oh there is a $699 processing fee. Now we were talking now for two days and this fee never came up and all the sudden it is there. So I call and talk to Mario Calderon about the issue. Let me start by saying customer service is not his strong suit! I explained the situation with him that the deal I had worked with Shay was $6700 plus tax & tags. Never was the processing fee mentioned. He then stated he would have to talk to Shay to see what was really said. So now I am lying?!? Really? Great customer service. Maybe the Feel, Felt, Found principle should be taught to him (anyone in customer service will understand that.) But instead I am lying in his eyes. The man really needs to not over talk someone, especially when they are already upset. He kept doing this while calling me a bully. At some point I did yell at him to STOP I had had enough! So after another phone call with him he suggests that we should bring Shay into the conversation. Great! So Shay explains he assumed that I would know about the processing fee and that he never told me about it and that he was sorry he didn't and he made a mistake. So I get back to Mario and he said, "Did you get it straightened out with Shay?" I asked "You were listening so you now know I was telling the truth." He then stated he had another phone and took that call and didn't hear anything. You insinuate that I am a liar and then you still don't listen to the truth! Now I'm mad! Mario Calderon then talked to me for around 45 minutes constantly calling me a "bully." How am I a bully when I just want to get the deal promised? So, after 45 minutes of his name calling he finally drops the price to $6400, but I still have to pay the processing fee. So I ask to speak to the general manager and he tells me he will have him call me on Tuesday. I asked for his name and he wouldn't give it to me at first. Another fine example of "GREAT" customer service. I did get exasperated and forcefully asked him to be a man and give me the GM's name. He told me it was Brian. We then parted ways as I waited for Brian to call me on Tuesday. At some point earlier in the day on Monday I sent Joe Bond an email asking to see the numbers. Tuesday morning Joe Bond calls me to talk about the financing options from the day before. He knows nothing of the problems I have been having and I explain everything and he wants to get more details and call me back. Mario calls and wants to know if I want the car still. I asked where was the call from Brian and he told me Brian was out sick. I explained I was working with Joe now. So now Joe gets me my financing numbers and and does no better on the deal and keeps telling me he is there to help. Well the numbers didn't come down and nothing has been addressed on any issue. So, after all this, I am still crazy enough to buy this car. I have already gotten my insurance switched to this vehicle and I just want to finish this so I can get a good used car I really liked. So, I ask Joe to give me final numbers and I tell him that I will come down this afternoon to sign and pick up the vehicle. I asked that it be filled up, clean and the "We Owe" ticket was ready so I can drive right back to MD. Joe then goes on to explain that there won't be a "We Owe" ticket and the car is not guaranteed to pass MD inspection! Really! He tells me he makes all final purchase decisions and that he will not agree to that. So once again, the dealership employee lies and I get screwed. So now his suggestion is I get an extended warranty for 12 months/12000 miles for $35 extra a month in payments. So as he was helping me he got my payment lowered by one of his finance companies, but took it from 4 years to five years and now he wants to have me pay $2100 extra in car payments over the 5 years to pay for a one year warranty. So I would pay 4 years for a warranty that I no longer have! And this is helping me?!? So needless to say I will not purchase a car from a dealership that misrepresents the facts! These are three days an many hours of my life that were just wasted on a dishonest sales experience. More

Helpful, Cooperative Staff Helpful, cooperative and knowledgeable staff made our leasing experience easy. We will return to Koons at the end of our current lease period for a n Helpful, cooperative and knowledgeable staff made our leasing experience easy. We will return to Koons at the end of our current lease period for a new Ford. More