Koons Falls Church Ford

Excellent Service My wife and I were looking to purchase a new commuter car. Russel was very helpful, and found us an excellent new commuter car. We did not have to l My wife and I were looking to purchase a new commuter car. Russel was very helpful, and found us an excellent new commuter car. We did not have to look any further. Russel showed us a 2014 Ford Focus with low milage that we fell in love with. Would and have already recommended this place to others. Additionally, he provided us an excellent deal on our trade in. More

Super Helpful! Had a great experience with Ify, hope to work with her again soon! Se he is very helpful, caring and responsive. If you need a car, speak with Ify at Had a great experience with Ify, hope to work with her again soon! Se he is very helpful, caring and responsive. If you need a car, speak with Ify at koons! More

Worst Sales Experience ever! Buying a used car at KOONS FORD FALLS CHURCH. What an experience. Let me give you some incite into the worst buying experience I have ever had. Thiese Buying a used car at KOONS FORD FALLS CHURCH. What an experience. Let me give you some incite into the worst buying experience I have ever had. Thiese are the facts that formed my very low opion of this dealership. I started dealing with the salesman Shay on a 2008 Hyundai Veracruise limited edition. The internet price was $6,994. After two days going back and forth with Shay we agreed on a price of $6700. He would fill the car up with gas, get it detailed, and it will be ready to go when I drove down the next day. Great, I was ready to buy. I asked about MD inspection and was told by Shay that it have over 130 point inspection and he would do the deal with a "We Owe" ticket for passing of MD inspection. That I would have temp tags and would get it inspected and mail the paperwork down and they would get the tags and send them back to me. I was satisfied and now I just wanted to see the paperwork so I would know the financials before driving over 4 hours to purchase this car. After multiple calls and no one calling me back, I finally got Shay on his cell phone. (He did text me back and that the finance hadn't done my paperwork yet.) Now I was supposed to drive down the next morning on Tuesday January 23rd. Now on Monday he said he would get back to me after he got done with a test drive, he was at a gas station filling up a car and would call me when he returned with the numbers. Me trying to get done and leave my work when we closed called back again and spoke to someone in finance and they told me they could pull up the deal. When they did the total was over $8000 with taxes and tags and oh there is a $699 processing fee. Now we were talking now for two days and this fee never came up and all the sudden it is there. So I call and talk to Mario Calderon about the issue. Let me start by saying customer service is not his strong suit! I explained the situation with him that the deal I had worked with Shay was $6700 plus tax & tags. Never was the processing fee mentioned. He then stated he would have to talk to Shay to see what was really said. So now I am lying?!? Really? Great customer service. Maybe the Feel, Felt, Found principle should be taught to him (anyone in customer service will understand that.) But instead I am lying in his eyes. The man really needs to not over talk someone, especially when they are already upset. He kept doing this while calling me a bully. At some point I did yell at him to STOP I had had enough! So after another phone call with him he suggests that we should bring Shay into the conversation. Great! So Shay explains he assumed that I would know about the processing fee and that he never told me about it and that he was sorry he didn't and he made a mistake. So I get back to Mario and he said, "Did you get it straightened out with Shay?" I asked "You were listening so you now know I was telling the truth." He then stated he had another phone and took that call and didn't hear anything. You insinuate that I am a liar and then you still don't listen to the truth! Now I'm mad! Mario Calderon then talked to me for around 45 minutes constantly calling me a "bully." How am I a bully when I just want to get the deal promised? So, after 45 minutes of his name calling he finally drops the price to $6400, but I still have to pay the processing fee. So I ask to speak to the general manager and he tells me he will have him call me on Tuesday. I asked for his name and he wouldn't give it to me at first. Another fine example of "GREAT" customer service. I did get exasperated and forcefully asked him to be a man and give me the GM's name. He told me it was Brian. We then parted ways as I waited for Brian to call me on Tuesday. At some point earlier in the day on Monday I sent Joe Bond an email asking to see the numbers. Tuesday morning Joe Bond calls me to talk about the financing options from the day before. He knows nothing of the problems I have been having and I explain everything and he wants to get more details and call me back. Mario calls and wants to know if I want the car still. I asked where was the call from Brian and he told me Brian was out sick. I explained I was working with Joe now. So now Joe gets me my financing numbers and and does no better on the deal and keeps telling me he is there to help. Well the numbers didn't come down and nothing has been addressed on any issue. So, after all this, I am still crazy enough to buy this car. I have already gotten my insurance switched to this vehicle and I just want to finish this so I can get a good used car I really liked. So, I ask Joe to give me final numbers and I tell him that I will come down this afternoon to sign and pick up the vehicle. I asked that it be filled up, clean and the "We Owe" ticket was ready so I can drive right back to MD. Joe then goes on to explain that there won't be a "We Owe" ticket and the car is not guaranteed to pass MD inspection! Really! He tells me he makes all final purchase decisions and that he will not agree to that. So once again, the dealership employee lies and I get screwed. So now his suggestion is I get an extended warranty for 12 months/12000 miles for $35 extra a month in payments. So as he was helping me he got my payment lowered by one of his finance companies, but took it from 4 years to five years and now he wants to have me pay $2100 extra in car payments over the 5 years to pay for a one year warranty. So I would pay 4 years for a warranty that I no longer have! And this is helping me?!? So needless to say I will not purchase a car from a dealership that misrepresents the facts! These are three days an many hours of my life that were just wasted on a dishonest sales experience. More

Helpful, Cooperative Staff Helpful, cooperative and knowledgeable staff made our leasing experience easy. We will return to Koons at the end of our current lease period for a n Helpful, cooperative and knowledgeable staff made our leasing experience easy. We will return to Koons at the end of our current lease period for a new Ford. More

Unfortunate Incompetence All Around I purchased a brand new 2017 Ford Focus RS on September 11, 2017. This dealership was the only one in the area that had exactly the car I wanted and t I purchased a brand new 2017 Ford Focus RS on September 11, 2017. This dealership was the only one in the area that had exactly the car I wanted and the price was right. I decided to make the nearly two hour drive (DC traffic) to buy the car. I was greeted by salesman Matt Rivas who was friendly and accommodating though seemingly a bit unaware of the details of Focus RS I was buying. He seemed very unsure about the answers to my questions about the options, etc. Specifically, this particular car had the optional winter wheel and tire package available. Matt and others in the sales department seemed unaware that option even existed, let alone how to fulfill getting me the package. Overall, the sale was fairly seemless and I was happy. This is where the dealership began to crumble... During pre-sale inspection, I found a deep chip in the paint on the front passenger fender. This vehicle has the multi-stage Nitrous Blue paint, which is difficult to repair. Matt was more than happy to help me out there and with the sales manager's approval, told me they would cover the repair at no charge to me. Because I live so far from this dealership, they told me to go to another closer Koons dealer to do the repair on their behalf and get a quote. I got that quote from Koons Ford Baltimore and it was $721. The sales manager in Falls Church denied that quote and told me I must return to Falls Church if I wanted the repair completed on their dime. Again, this is nearly two hours drive each way. I had to take more time to drive back down there twice to get the repair done and pick it back up two days later. The Falls Church paint shop cheaped out and only used a Ford paint pen to make the repair. It looked ok but not perfect. I took the car anyway. Maybe shouldn't have. Oh well. Lastly, back to the winter wheel/tire package. Matt claimed to have ordered the package the day I purchased the car (September 11) and they supposedly arrived at the dealership September 18. Matt had said they would be mounted and balanced and shipped to my house. I waited and waited for weeks with no word. I texted Matt many times asking the status with responses about how they'd ship that day, etc. Never happened. I contacted the parts manager Mike and found out the wheel set was sitting on a palate unmounted/balanced awaiting approval from the sales manager to mount/balance and ship. He attempted to get that authorization with no luck. I received no response from anyone. Finally, after yet another call to the parts manager, Matt the salesman contacted me and said the sales manager agreed to mount and balance the setup but he wouldn't ship and I would have to go down there again and they'd install them on the car. xxx?!? Why would I want them installed this early? I proceeded to tell them I'd come down with a friend's truck to pick them up and they would NOT be installing anything. With some prodding, the sales manager agreed. On October 21, I went down with a friend's truck to pick up the wheels/tires. They were ready to go as promised. However, upon inspection, we found a wheel weight had fallen off one of the wheels! Good lord! Why must this be so hard?!? They fix it, no big deal. We load them up and go home. Upon getting home we found multiple wheel weights had come off multiple wheels!!! Holy crap! I don't understand this pure incompetence and shear lack of customer service. Apologies for the novel but I am incredibly unhappy with my experience overall and would NOT recommend this dealership to anyone! More

Excellent Experience. Excellent dealer. August 17 I bought my second car (Ford Explorer) in this dealer, and it was my pleasant experience with a seller (Julio Romano) ful Excellent dealer. August 17 I bought my second car (Ford Explorer) in this dealer, and it was my pleasant experience with a seller (Julio Romano) full of patience, who helped me with everything I needed, and explaining every step of the purchase and looking for the best for me needs and service very honest, sincere and friendly, and the same in the area of financing (Tony Anzo) was an excellent experience with him. I can recommended their excellent service. Thank you Julio Romano and Tony Anzo. More

They Really Do WOW You!!! I bought a F-150 XLT on 7/2/17. Russell Walker, sales consultant was FANTASTIC!!! I have bought many new trucks through the years, this was the abso I bought a F-150 XLT on 7/2/17. Russell Walker, sales consultant was FANTASTIC!!! I have bought many new trucks through the years, this was the absolute best experience I have ever had, It was actually fun! Russell is a pleasure to buy from. Russell thank you for giving my wife and I a wonderful experience. Also not to slight Rick Mammadov our finance person . He was awesome as well. Thank You Koons for having such great /caring employees! Ralph and Donna Vogt More

No thanks Koons For the record I do not expect much from car sales. They usually barely know the vehicles, cannot negotiate anything price related, and are obviously For the record I do not expect much from car sales. They usually barely know the vehicles, cannot negotiate anything price related, and are obviously biased. I go into these interactions with no expectation other then basic customer service because all other aspects of the deal fall on others. Yesterday early I called sales left a message, emailed, used autotrader messaging, AND instant chat all to identify if a car was available as I was ready to buy. No response at all, phone, email, text, nothing. My criteria for a car was very specific so despite this I still had to know if the car was there, call this morning and I am told it was sold late yesterday. Obviously I am annoyed, sure anyone can come beat me to the purchase but ignoring me is not ok. When I buy a car my only concern from a dealer is how I think they will treat me in a worst case scenario like the car exploding a week after purchase. Well a potential customer usually gets the best face forward so I can safely say I will never buy from them. Sidenote: Turns out they have an almost identical car to the one I did not get however, $2,000 higher. I would even consider buying if when I called this morning I felt any sort of effort put into customer service after just running them through what happened. Just so you know I didnt call and act entitled I simply let them know in case they care that their customer service is awful I did not even complain. More

An all around great experience Shay Toure is hands down the best Sales Consultant I have ever met. I recommend Koons Ford to anyone who is looking to buy a used vehicle. The atmosph Shay Toure is hands down the best Sales Consultant I have ever met. I recommend Koons Ford to anyone who is looking to buy a used vehicle. The atmosphere and environment cannot be matched by any other dealership around. Go to Koons and ask for Shay, you'll thank me later :-) More

Customer service with a smile We were met by David Mast, told him what we were looking for and new Edge. Let me test drive a couple of models. We couldn't find what I was looking f We were met by David Mast, told him what we were looking for and new Edge. Let me test drive a couple of models. We couldn't find what I was looking for on the lot, so back at the dealership, David and Kenneth (I think that is his name, tall, sandy blond (?)) anyway worked on getting me model, color and whatever bells and whistles I wanted on the car. Next day, David called and said they had my car and I could come test drive it and see if it was what I wanted. Went after work and sure enough they found the model and color and most of the bells and whistles and what it didn't have they got it for me. In fact, David just called me today to see how I liked the car and if I was satisfied with it....of course I am. This is car number six we have purchased from Koons, five of them from this dealership (used and new). What's a better recommendation than a repeat customer. P.S. what is up with the huge key fobs, you should be giving key chains with them, just saying. More