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Koons Falls Church Ford
Falls Church, VA
579 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 24, 2017
Perfect service Service and Ayla was awesome. I was looking for a specific vehicle and they had one. Upon arrival I was immediately taken for a test drive. The staff Service and Ayla was awesome. I was looking for a specific vehicle and they had one. Upon arrival I was immediately taken for a test drive. The staff was professional . More
by Dosik90
Employees Worked With
Ayla
Helpful January 24, 2017
Summarize my experience at Koons Ford Hello Mr. Koons My mame is Marvin Fennell...very satisfied customer! I recently purchased a vehicle from your Falls Church location, a Ruby Red Fo Hello Mr. Koons My mame is Marvin Fennell...very satisfied customer! I recently purchased a vehicle from your Falls Church location, a Ruby Red Ford F-150 pickup truck. A truck I've wanted for years. I'm writing to express my sincere gratitude to an exceptional employee you have on your staff, Mr. Nhial Tut whom made my experience there very pleasant. Mr. Tut was very courteous, professional, and knowledgeable. In my opinion he is an asset to your organization. With the exceptional care I received from Mr. Tut, and the great experience I encountered at Koons Ford I would highly recommend my friends and family to reach out to Mr. Tut, if they were indeed in the market to purchase a vehicle. Best regards! More
by Fennell
Employees Worked With
Nhial Tut
January 23, 2017
Truly a professional Had an awesome time there and Ayla was great definitely will refer other people !! Their sales staff is truly Professional and Friendly. Thanks to Ayl Had an awesome time there and Ayla was great definitely will refer other people !! Their sales staff is truly Professional and Friendly. Thanks to Ayla!!! More
by Rajayasir786
Employees Worked With
Ayla
January 23, 2017
I had a great experience. Had an awesome time there and Ayla was great she answered all my questions n give me a great deal definitely will refer other people to dealership n m Had an awesome time there and Ayla was great she answered all my questions n give me a great deal definitely will refer other people to dealership n make sure they ask for her. More
by Ali123
Employees Worked With
AYLA
January 10, 2017
BEST SERVICE REP. EVER Randy is always polite and professional got me in and out same day service what more can you ask for thank you as always your the best. Randy is always polite and professional got me in and out same day service what more can you ask for thank you as always your the best. More
by BALDWIN VOID
Employees Worked With
Randy Gabler
December 07, 2016
Great buying experience, not so great service quality I had an outstanding, no xx salesperson, Mike Lopes. He said his piece, I said my piece and the deal was done. Finance is the usual trying to sell you I had an outstanding, no xx salesperson, Mike Lopes. He said his piece, I said my piece and the deal was done. Finance is the usual trying to sell you everything but after saying no a few times, finally accepted my answer. Excellent overall buying experience. Car had some cosmetic issues and Mike did all he can to fix the issues. Management should train and look over the guys washing the vehicles, I guarantee you 99% of all scratches on their brand new cars are a direct result of improper car washing. I recently brought the car in for warranty work and told 2 persons at the service department to not wash the car due to the reason above and freshly installed clear bra, but they washed it anyway and very poorly. New scratches on the car, on the clear bra, water spots everywhere, just a mess. So buy a car but never let them wash your car. Thanks Mike. More
by newbuyer
Employees Worked With
MIKE LOPES
December 03, 2016
Service dept-Outstanding! Completed recent service. Kevin and the team were professional, courteous, and provided service above expectations. The service was completed extremel Completed recent service. Kevin and the team were professional, courteous, and provided service above expectations. The service was completed extremely quick and Kevin kept me in the know throughout. Highly recommended! More
by Kimo50
Employees Worked With
Kevin Lacki
November 30, 2016
Good Experience This 40K maintenance was smooth, complete and delicious (they have DONUTS in the waiting room). I paid up front for bumper to bumper maintenance and i This 40K maintenance was smooth, complete and delicious (they have DONUTS in the waiting room). I paid up front for bumper to bumper maintenance and it has been excellent! More
by Bobhoff123
Employees Worked With
Kevin Lacki
November 23, 2016
Ford Fusion Hybrid maintenance The work desired was done well and with an eye toward saving me money but the job requiring parts that were not in stock left me up in the air wonderi The work desired was done well and with an eye toward saving me money but the job requiring parts that were not in stock left me up in the air wondering just when the job would be done. In fact I am still waiting for an estimate of when I should take the car back to complete the work. The work sheet shows that I declined to have the work done, which is not true, and the explanation I received was that it was the only way the work sheet could be closed out. More
by BLJ7
Employees Worked With
Shawn Murch
October 26, 2016
My buying experience Me and my wife bought a Ford Explorer on 10/25/2016 from this dealership and would like to share my buying experience because I don't want other buy Me and my wife bought a Ford Explorer on 10/25/2016 from this dealership and would like to share my buying experience because I don't want other buyers to go through this type of experience.. I am 59 years old and have bought several cars in the past including Lexus, Corvette, Toyota and Honda. This experiencing was by far the WORST ever. I was referred there bu Costco auto buying program,The sales Person was nice and polite and his quote was reasonablr.. After the credit check the salesman told us the we qualify for interest rate of 0.00% for 48 months or 0.9% for 60 months or higher for extended duration. But when we went to their finance office he already had Contract printed out which had a "warranty added in it. The monthly payment was about $ 150.00 more than what it was suppose to be, I calculated the monthly payment with the quoted rate from his salesman and i pointed that out. He said that salesman does not know anything and the rates he quoted were not true. He said we qualify for 4% rate but not qualify for the 0.9% contrary to what Salesman showed us in writing. i went back and told the Salesman and mentioned about the rate hike contrary to the quoted rate. The salesman firmly said that he was in fact told that we do qualify for all lower rates. He said I don't know why finance office is doing that and creating confusion. He said he is going to talk to the manager about this disparity of the interest rate. He came back and said I "Probably: misunderstood and the offered rate is actually 1.9%. for 60 months. I went back to Finance officers office who already printed out a contract which had about $1900 dollars extra added to it. I questioned it asked about it. He said that is a "buydown amount", the term I never heard from any dealer in the past. He printed two Contracts : one with a extended Warranty and one without Warranty but monthly payment was not much different. The mysterious "buydown" amount of 1892.11 was still listed there. Basically he left us no choice but to pay for the Warranty if we wanted 0.9% interest rate The monthly payment now was about $879.00 instead of $840.00 meaning extra $39 per month. I started to get headache and wanted it to be over so we signed it thinking at least i was getting some extra Warranty despite the fact that i did not asked for it neither i wanted it. He said Warranty was only $10 extra per month and should have been $600 for 60 months instead of $1892.00 I commented face to face the finance officer about his extremely aggressive, hostile attitude. I told him he is very impolite and added things in the contract without our consent and left us no choice but to buy the Warranty. To conclude this was the worst car buying experience i ever had. The dealership staff we encountered is dishonest, misleading, and impolite. They misquote interest rates and added hidden "buydown"costs and extended warranty costs without disclosing it properly or obtaining consent from the buyer. This dealership wasted my valuable time. We end up spending 2 hours on the second visit instead of 30 min. They intentionally prepared such a contract which left us with no choice other tan to pay $1900 extra for the "warranty" we did not ask for. Moreover they did not honor the rate they quoted and willfully blamed it on miscommunication between their staff. The finance officer had zero respect for us and for his salesman. Lastly he charged us for extended warranty as listen in the buyers contract but gave us no paper or card indicating that warranty. More
by MDahmad
Employees Worked With
Marco Anzoleaga, Julio Romano
