Koons Falls Church Ford

Unfortunate Incompetence All Around I purchased a brand new 2017 Ford Focus RS on September 11, 2017. This dealership was the only one in the area that had exactly the car I wanted and t I purchased a brand new 2017 Ford Focus RS on September 11, 2017. This dealership was the only one in the area that had exactly the car I wanted and the price was right. I decided to make the nearly two hour drive (DC traffic) to buy the car. I was greeted by salesman Matt Rivas who was friendly and accommodating though seemingly a bit unaware of the details of Focus RS I was buying. He seemed very unsure about the answers to my questions about the options, etc. Specifically, this particular car had the optional winter wheel and tire package available. Matt and others in the sales department seemed unaware that option even existed, let alone how to fulfill getting me the package. Overall, the sale was fairly seemless and I was happy. This is where the dealership began to crumble... During pre-sale inspection, I found a deep chip in the paint on the front passenger fender. This vehicle has the multi-stage Nitrous Blue paint, which is difficult to repair. Matt was more than happy to help me out there and with the sales manager's approval, told me they would cover the repair at no charge to me. Because I live so far from this dealership, they told me to go to another closer Koons dealer to do the repair on their behalf and get a quote. I got that quote from Koons Ford Baltimore and it was $721. The sales manager in Falls Church denied that quote and told me I must return to Falls Church if I wanted the repair completed on their dime. Again, this is nearly two hours drive each way. I had to take more time to drive back down there twice to get the repair done and pick it back up two days later. The Falls Church paint shop cheaped out and only used a Ford paint pen to make the repair. It looked ok but not perfect. I took the car anyway. Maybe shouldn't have. Oh well. Lastly, back to the winter wheel/tire package. Matt claimed to have ordered the package the day I purchased the car (September 11) and they supposedly arrived at the dealership September 18. Matt had said they would be mounted and balanced and shipped to my house. I waited and waited for weeks with no word. I texted Matt many times asking the status with responses about how they'd ship that day, etc. Never happened. I contacted the parts manager Mike and found out the wheel set was sitting on a palate unmounted/balanced awaiting approval from the sales manager to mount/balance and ship. He attempted to get that authorization with no luck. I received no response from anyone. Finally, after yet another call to the parts manager, Matt the salesman contacted me and said the sales manager agreed to mount and balance the setup but he wouldn't ship and I would have to go down there again and they'd install them on the car. xxx?!? Why would I want them installed this early? I proceeded to tell them I'd come down with a friend's truck to pick them up and they would NOT be installing anything. With some prodding, the sales manager agreed. On October 21, I went down with a friend's truck to pick up the wheels/tires. They were ready to go as promised. However, upon inspection, we found a wheel weight had fallen off one of the wheels! Good lord! Why must this be so hard?!? They fix it, no big deal. We load them up and go home. Upon getting home we found multiple wheel weights had come off multiple wheels!!! Holy crap! I don't understand this pure incompetence and shear lack of customer service. Apologies for the novel but I am incredibly unhappy with my experience overall and would NOT recommend this dealership to anyone! More

Excellent Experience. Excellent dealer. August 17 I bought my second car (Ford Explorer) in this dealer, and it was my pleasant experience with a seller (Julio Romano) ful Excellent dealer. August 17 I bought my second car (Ford Explorer) in this dealer, and it was my pleasant experience with a seller (Julio Romano) full of patience, who helped me with everything I needed, and explaining every step of the purchase and looking for the best for me needs and service very honest, sincere and friendly, and the same in the area of financing (Tony Anzo) was an excellent experience with him. I can recommended their excellent service. Thank you Julio Romano and Tony Anzo. More

They Really Do WOW You!!! I bought a F-150 XLT on 7/2/17. Russell Walker, sales consultant was FANTASTIC!!! I have bought many new trucks through the years, this was the abso I bought a F-150 XLT on 7/2/17. Russell Walker, sales consultant was FANTASTIC!!! I have bought many new trucks through the years, this was the absolute best experience I have ever had, It was actually fun! Russell is a pleasure to buy from. Russell thank you for giving my wife and I a wonderful experience. Also not to slight Rick Mammadov our finance person . He was awesome as well. Thank You Koons for having such great /caring employees! Ralph and Donna Vogt More

No thanks Koons For the record I do not expect much from car sales. They usually barely know the vehicles, cannot negotiate anything price related, and are obviously For the record I do not expect much from car sales. They usually barely know the vehicles, cannot negotiate anything price related, and are obviously biased. I go into these interactions with no expectation other then basic customer service because all other aspects of the deal fall on others. Yesterday early I called sales left a message, emailed, used autotrader messaging, AND instant chat all to identify if a car was available as I was ready to buy. No response at all, phone, email, text, nothing. My criteria for a car was very specific so despite this I still had to know if the car was there, call this morning and I am told it was sold late yesterday. Obviously I am annoyed, sure anyone can come beat me to the purchase but ignoring me is not ok. When I buy a car my only concern from a dealer is how I think they will treat me in a worst case scenario like the car exploding a week after purchase. Well a potential customer usually gets the best face forward so I can safely say I will never buy from them. Sidenote: Turns out they have an almost identical car to the one I did not get however, $2,000 higher. I would even consider buying if when I called this morning I felt any sort of effort put into customer service after just running them through what happened. Just so you know I didnt call and act entitled I simply let them know in case they care that their customer service is awful I did not even complain. More

An all around great experience Shay Toure is hands down the best Sales Consultant I have ever met. I recommend Koons Ford to anyone who is looking to buy a used vehicle. The atmosph Shay Toure is hands down the best Sales Consultant I have ever met. I recommend Koons Ford to anyone who is looking to buy a used vehicle. The atmosphere and environment cannot be matched by any other dealership around. Go to Koons and ask for Shay, you'll thank me later :-) More

Customer service with a smile We were met by David Mast, told him what we were looking for and new Edge. Let me test drive a couple of models. We couldn't find what I was looking f We were met by David Mast, told him what we were looking for and new Edge. Let me test drive a couple of models. We couldn't find what I was looking for on the lot, so back at the dealership, David and Kenneth (I think that is his name, tall, sandy blond (?)) anyway worked on getting me model, color and whatever bells and whistles I wanted on the car. Next day, David called and said they had my car and I could come test drive it and see if it was what I wanted. Went after work and sure enough they found the model and color and most of the bells and whistles and what it didn't have they got it for me. In fact, David just called me today to see how I liked the car and if I was satisfied with it....of course I am. This is car number six we have purchased from Koons, five of them from this dealership (used and new). What's a better recommendation than a repeat customer. P.S. what is up with the huge key fobs, you should be giving key chains with them, just saying. More

Excellent customer service I walked in on Sunday and there was Tony Henien was working with me that day .The place was busy , i waited for awhile for trading my Lexus 2012 I walked in on Sunday and there was Tony Henien was working with me that day .The place was busy , i waited for awhile for trading my Lexus 2012 plus to purchasing the Ford Mustang 2017 Ecoboost with Metallic red color which is I was looking for . I had been shopping around Jaguar , Lexus , Corvette ... But then i decided to Koons Falls Church Ford because most of my family always come here , They are in love with FORD !!! Reasonable , and People here are nice .Thanks to the manager ( tall guy I am sorry i forgot his name ) and Tony Cruz , They never pushed me or Forced me to buy extra services . Tony Henien worked very hard and honest , Patience , showing me car and explained about it Delete review More

Efficient, smooth and professional Came here hoping to have a good deal for a new car with a good rate. Tony Henin took the ball and ran with it. I purchased my wife's new car within an Came here hoping to have a good deal for a new car with a good rate. Tony Henin took the ball and ran with it. I purchased my wife's new car within an hour. This is how welcoming, professional and efficient Tony was. He locked A very good deal for us while having a great customer service. Koons at Falls Church became our go to dealership after this great first experience. Make sure you ask for Tony when you go there. Many thanks to Koons and Tony Henin. More

Great Dealership!! I brought my car in to get serviced, everyone the was so welcoming....its feels good to walk into an environment like that, I appreciate that very mu I brought my car in to get serviced, everyone the was so welcoming....its feels good to walk into an environment like that, I appreciate that very much! Thanks to everyone there J More

Easy purchase Ayla made my purchase extremely easy and with no stress!! I would tell my family or friends to make sure that they get in touch with her if want to pu Ayla made my purchase extremely easy and with no stress!! I would tell my family or friends to make sure that they get in touch with her if want to purchase a car from this dealership. More