Koons Falls Church Ford

Come here for your regular maintenance service I took my car here for its first oil change. I bought my car from another dealership but they were completely booked. I called Koons to check availab I took my car here for its first oil change. I bought my car from another dealership but they were completely booked. I called Koons to check availability and they were nice enough to accommodate me the same afternoon. I went in and I was greeted nicely by someone. Unfortunately, his name is not on the Dealerrater system yet. But he directed me to the service department and I was helped by Tadarryl Smith.Very easy process. Got my info, I was taken to the waiting lounge. and 40mins later he came back and told me the car was done. I think 40mins in a busy dealership like this is reasonable to get you in and out considering the other dealership I called even told me all they have until the following week was "drop off your car" appointments. So for me, this was a big plus. One thing to note, I wanted Ford's "The Works" service done which includes, oil change, tire rotation, multi-point inspection, etc. Ford's website says $39.95 or less but I walked out the door with a total of $46.62. I got charged for $5.05 for "Shop Supplies." My guess is maybe because my car calls for more than 5 quarts of motor oil, thus the extra charge. Not a big deal. Just FYI. Overall, I had a good experience going here at Koons. Nothing extraordinary, no special treatment. I got what I came and paid for and that was it. Professional staff. Shorter than average wait time. And no issues so far. I'll take that any day. I can recommend this dealership if you need routine maintenance done. That's all I can say because that's as much as my experience with them can provide. More

Go see Jeff I just purchased my 5th vehicle from Jeff at Koons Ford. He was very through, he was able to research the car before I came in and able to keep me wi I just purchased my 5th vehicle from Jeff at Koons Ford. He was very through, he was able to research the car before I came in and able to keep me within my budget. It was a no fuss process with no hidden extras. Additionally, he was able to get me into finance quickly. I recommend Jeff to anyone who wants to have a quick honest experience. I would recommend him to all my friends and family. More

Pleasantly surprised! I've been looking for unusual information about my boss's vehicle (engine number), and documentation that would support that the number is correct. I've been looking for unusual information about my boss's vehicle (engine number), and documentation that would support that the number is correct. On another dealership, a mechanic showed me the sticker with the number on it, but no one was able to give me information supporting that. Before giving up, I decided to go to Koons Falls Church. As I arrived, I saw a lady going back to her car with a smile after a small talk with a service specialist, and I decided to approach that guy, Kevin Lacki. I approached him, and I felt instantaneously that he cared, and he did. After some minutes we didn't solve the issue, but we agreed that we would continue later on. At night I e-mailed him some more information about what I needed. The next day, at nine o'clock, I received a call. We were getting closer, and he kept on showing interest in solving my request. On the afternoon, I received the information that I requested. The most important result out of the interaction was that he solved an unusual issue while never loosing a very positive attitude. I felt that my boss's two Fords matter, even after having been sold. To me, he elevated the whole Ford brand image, and out question the next time I have either to buy or service a Ford, I will go there. More

Great Blue Oval Experience The salespeople here were kind, made honest representations, handled service issues professionally, did not do a hard push and left us as satisfied cu The salespeople here were kind, made honest representations, handled service issues professionally, did not do a hard push and left us as satisfied customers. Unlike other dealer experiences More

Couldn't have been happier. I couldn't have been happier with the service department and Kevin Lacki. He went above and beyond what I would have expected. They treated me like. L I couldn't have been happier with the service department and Kevin Lacki. He went above and beyond what I would have expected. They treated me like. Long time customer And I'm very thankful I went here. More

Happy Repeat customer Jeff O was great as usual. Always a fair deal. I will keep coming back with people like that working there. Thanks again for the great service. Jeff O was great as usual. Always a fair deal. I will keep coming back with people like that working there. Thanks again for the great service. More

Great Service Appointment Very friendly staff schedule my service appointment. At the services was greeted very cordially by the staff. When they learned that i had a tied sche Very friendly staff schedule my service appointment. At the services was greeted very cordially by the staff. When they learned that i had a tied schedule Koons made arrangements to get me loaner so i can continue to do my work while my car is was been service. Excellent customer service and as always doing what it matters most taking care of my Koons car. Thank you ! More

Good customer service From finance to used dealer sales and service. they understand what a customer needs and wants. Will recommend to friends who are looking for cars. From finance to used dealer sales and service. they understand what a customer needs and wants. Will recommend to friends who are looking for cars. More