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Koons Falls Church Ford
Falls Church, VA
579 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 08, 2016
Great Customer Service Bought a new car from Koons Ford and from the salesman (Russell) to the finance guy (Tony) and everyone I came in contact with -- all were terrific. t Bought a new car from Koons Ford and from the salesman (Russell) to the finance guy (Tony) and everyone I came in contact with -- all were terrific. they made the buying process easy and enjoyable. S.B.M. More
by SCOTT MACKENZIE
Employees Worked With
Tony Anzo, Finance, Russel Walker
Helpful August 25, 2016
So glad my door is fixed! My driver side front door wouldn't open--had to crawl over to get out passenger side. TaDarryl was there to help--and my door part was in stock, than My driver side front door wouldn't open--had to crawl over to get out passenger side. TaDarryl was there to help--and my door part was in stock, thank goodness, labor done, check-ups completed--and I can now get out on my driver side. Thank you, TaDarryl and mechanics at Koons! More
by MaryC
Employees Worked With
Tadarryl Smith
August 24, 2016
They treated me like I was buying a Rolls Royce Every person who met me made me feel like I was their most important customer. Even on a busy Saturday, everyone was very concerned with my happiness Every person who met me made me feel like I was their most important customer. Even on a busy Saturday, everyone was very concerned with my happiness and gave full effort to completing my deal in every detail. They didn't rush, but took the necessary time to get everything right. My sales person, Russel Walker even offered to order dinner for me while we were taking care of business. I have no doubt that I will order my next car through him. More
by KSinArlington
Employees Worked With
Kay in Internet Sales, Phillip Sahno, Russel Walker
August 11, 2016
good service just keep it up well. First of all, I like the way the dealer manage the waiting room. it has hot coffee and food so make u feel quite happy. people are quite friendl well. First of all, I like the way the dealer manage the waiting room. it has hot coffee and food so make u feel quite happy. people are quite friendly over there. More
by Leo123
Employees Worked With
Julio Romano, Jerry Seaton
August 04, 2016
awesome dealership Great experience each and every time I've purchased a vehicle.JEFF OTTENBERG has been my salesmen for my company and personal vehicles always a ple Great experience each and every time I've purchased a vehicle.JEFF OTTENBERG has been my salesmen for my company and personal vehicles always a pleasurable experience. More
by BALDWIN VOID
Employees Worked With
Jeff Ottenberg
July 30, 2016
Kevin Lacki was vey helpful and did a great job! Kevin Lacki did a great job in getting the work done. Kevin was very accommodating and responsive to my needs. I have said what I have wanted to say. Kevin Lacki did a great job in getting the work done. Kevin was very accommodating and responsive to my needs. I have said what I have wanted to say. More
by don borcherding
Employees Worked With
Kevin Lacki
July 29, 2016
excellent service Sales has great knowledge about the car I'm purchasing. Management offer a very good price. Finance person explain every detail of products. It was a Sales has great knowledge about the car I'm purchasing. Management offer a very good price. Finance person explain every detail of products. It was a excellent buying car experience. More
by primetimeexclusive
Employees Worked With
Russel Walker
July 12, 2016
Awful dealer We just came out of there. We spent 3 hours waiting for an old blonde to be available Hilary something. We wanted to buy an Edge the basic model. She We just came out of there. We spent 3 hours waiting for an old blonde to be available Hilary something. We wanted to buy an Edge the basic model. She and her friend the number cruncher treated us as xxxx implying we shouldn't look for such a great car even if we are a family we should be happy with a smaller one. They didn't look for other cars just treated as xxxx Given the job she has and her highlights I would suggest her to change her attitude cause she is just ridiculous More
by Chiara
Employees Worked With
Kaye Stansbury
June 16, 2016
Great experience Souf and Tim were class acts. Very professional. They got me in and out in just little over 2 hrs in a brand new f150. Showroom was comfortable and i Souf and Tim were class acts. Very professional. They got me in and out in just little over 2 hrs in a brand new f150. Showroom was comfortable and i felt at home. I will def be a return customer. More
by Timothy Harris
Employees Worked With
Soufiane Laamine, Tim Morgan
June 03, 2016
Best price, no hassle. Treated us like adults. No games. Tweeted to my 50+ DC-area followers how happy I was with the overall experience. I will buy my next Ford from Koon Treated us like adults. No games. Tweeted to my 50+ DC-area followers how happy I was with the overall experience. I will buy my next Ford from Koons Falls Church, I'm sure. More
by brainfertilizer
Employees Worked With
Marco Anzoleaga, Tim Morgan, Phillip Sahno
