Koons Falls Church Ford

Great experience Russell was very helpful throughout our purchasing process. He made the process enjoyable and worked to build a relationship of trust with us as we w Russell was very helpful throughout our purchasing process. He made the process enjoyable and worked to build a relationship of trust with us as we were buying a used vehicle and we are very cautious people. I would recommend working with Russell to any of my friends because he is knowledgeable and works well to the benefit of both the dealership and the customer. More

Easy to work with. No games. I bought a certified pre owned F150. The salesperson was courteous and didn't try to upswell me. There were no games and I got a fair price up front I bought a certified pre owned F150. The salesperson was courteous and didn't try to upswell me. There were no games and I got a fair price up front. Added some additional equipment at cost. Overall a nice experience. More

Pleasant Experience I drove up to Koons and was greeted by a young man. I asked "are you a salesperson?" Yes, how may i help you? Bryan Mukhin was my salesman and he c I drove up to Koons and was greeted by a young man. I asked "are you a salesperson?" Yes, how may i help you? Bryan Mukhin was my salesman and he couldn't have been any nicer. This young man went out of his way for me. He listened to what I wanted and voila! No pressure, no upselling. This is what everyone should have in a salesman. My hats off to Bryan. More

Amazing Salesperson! Let me start by saying that this review would have been written without prompting from anyone at Koons Ford! From the minute my partner and I stepped Let me start by saying that this review would have been written without prompting from anyone at Koons Ford! From the minute my partner and I stepped on the lot, we were greeted by Russel Walker, who was both friendly and knowledgeable. Russ made sure that we weighed all of our options when purchasing a vehicle, even though we only test drove two vehicles. He answered all of our questions completely and thoroughly. I loved that he not only was a Ford employee but he told us about the development of some of the best features of Ford vehicles. He showed a clear investment in Ford and imparted that on us! He listened to what we had to say - both the good and bad about vehicles and gave us his honest recommendations on the vehicles we were considering. He made sure that when we consider our next vehicle purchase in the future, we will be coming back. We have already spoken to a dedicated Ford leasing customer and let her know that we found her next salesperson for her future leases. Thanks to Russel and all of the staff at Koons who took the time to make sure we were completely satisfied and happy with our purchase. More

Great Dealership and Salesman We started at a nearby dealership that was dishonest to say the least. After waisting our time there we called this dealership and came to browse smal We started at a nearby dealership that was dishonest to say the least. After waisting our time there we called this dealership and came to browse small SUVs. Nhial Tut had our prospective car ready to test drive upon arrival. The WOW price actually wowed us and we are pleased with our purchase. He explained all the intricacies of the car buying process. We left feeling like we were in the right car for us. He was very helpful and we'd definitely buy from him again and recommend him and the dealership. More

Great Service I've bought 4 Escapes from Russel Walker, two in the last 3 weeks. This time Todd Davis worked with me as Russel was busy. Great Deal and both are fan I've bought 4 Escapes from Russel Walker, two in the last 3 weeks. This time Todd Davis worked with me as Russel was busy. Great Deal and both are fantastic people to work with. Get the 2.0 engine, I did this time and it is worth the upgrade. More

Outstanding this is a cause driven team of industry leaders. Would strongly suggest you check with them before you purchase a new ford Hsve been with them got 23 this is a cause driven team of industry leaders. Would strongly suggest you check with them before you purchase a new ford Hsve been with them got 23 yesrs More

Stupendous Service I was in the market for a new Ford Edge. After playing the normal games at the local dealerships I decided to go out of the area. I found the car I I was in the market for a new Ford Edge. After playing the normal games at the local dealerships I decided to go out of the area. I found the car I wanted at Koons and called and spoke with Nhail Tut. He confirmed he had the car on the lot and I made an appointment the next day. As promised the car was out in front at 5:30. After the test drive we sat down to talk numbers. I had planned on using my USAA discount, but it turned out their "WOW" price was slightly lower. When the offer on my trade in came in lower than expected they immediately agree to match the CarMax price. In less than an hour the deal was done. Tut then introduced me to Rick in the finance department. Rick asked the standard questions about various financing, but did not push when I explained I had already arranged for a loan through NFCU. He then presented the extended warranty packages. When he was finished I declined, he asked if I was sure I didn't want more information, I said yes and we finished the paperwork. This was exactly the way car buying should be. I got more than a fair price, good trade in offer and a knowledgeable, non-pushy staff. I will definitely be recommending Koons Falls Church Ford to my friends. More

Great Ford dealership! I went to Koons Ford dealership in Falls Church, VA. I highly recommend Kleber, the salesperson. He is very knowledgeable and very enthusiastic to hel I went to Koons Ford dealership in Falls Church, VA. I highly recommend Kleber, the salesperson. He is very knowledgeable and very enthusiastic to help me find the best car for my needs. He also helped to get the best value for my old car trade in. More

Great salesmen Tut was great. Very happy and willing to accommodate us. He treated us like we were a 5 star customer. Explained ever step and was so happy to help us Tut was great. Very happy and willing to accommodate us. He treated us like we were a 5 star customer. Explained ever step and was so happy to help us. More