Koons Falls Church Ford

Shawn Murch serviced advisor is very professional courteous Shawn Murch was very helpful displays professionalism, excellent P.R. Skills and goes above and beyond to ensure Quality Service. Provides a comforta Shawn Murch was very helpful displays professionalism, excellent P.R. Skills and goes above and beyond to ensure Quality Service. Provides a comfortable atmosphere whenever I have my vehicle services More

Awesome customer service Soufiane was very knowledgeable about the 2015 Focus we bought. He treated us as if we were friends or family instead of just another sale. He explain Soufiane was very knowledgeable about the 2015 Focus we bought. He treated us as if we were friends or family instead of just another sale. He explained every feature in the car and the process. I appreciate everything he told me about the car. And I would recommend him and Koons to my friends. More

A dealership with integrity Had a wonderful experience buying my first new car here. I had a terrible experience the previous day at another dealership and was honestly turned o Had a wonderful experience buying my first new car here. I had a terrible experience the previous day at another dealership and was honestly turned off of buying a car at all. My experience at Koons was amazing and really salvaged the whole experience for me. They were friendly, professional, respectful, and most importantly conduct their business with integrity (something that was lacking at the non-Koons dealership I visited). They didn't try to pressure me into anything and they were willing to price match a better deal I found at a competitor. They also offered me an appropriate price for my trade-in rather than lowballing me as their competitor had. It was an extremely pleasant experience and I highly recommend them and their sales person Phillip Sahno. More

1st Time Buyer Mr. Walker Made My Experience Very Comforting. I Had Never Purchased A Brand New Vehicle Before, So I Had My Doubts. I Came In Looking For A 2013 & H Mr. Walker Made My Experience Very Comforting. I Had Never Purchased A Brand New Vehicle Before, So I Had My Doubts. I Came In Looking For A 2013 & He Was able To Put Me In A 2016. Mr. Walker Was Very Straight Forward, But Profesional. He Was Easy To Communicate With & He Is Very Knowledgeable. Once He Got To Know My Boyfriend & I & My Concerns, He Gave Good Advice & Reassurance Regarding The Purchase & Future Benefits Of The Purchase. Overall It Was A Great 1st Experience. Thanks Again Mr. Walker.. More

All employees are honest and capable---shows good leadership Outstanding services at KOONs all the time. Question, when is FORD going to make a modern update of the Mercury Sable station wagon? The size of Outstanding services at KOONs all the time. Question, when is FORD going to make a modern update of the Mercury Sable station wagon? The size of the Sable was perfect and Mercedes Benz copied the cars size and even the steering wheel. Mercedes is making their version of the Sable station wagon and doing well. More

Rude and Unpleasant I went in last week to look at the F-150 as I was comparing it to the Chevrolet Silverado 1500. I was approached by Mike Hannon. He seemed like he w I went in last week to look at the F-150 as I was comparing it to the Chevrolet Silverado 1500. I was approached by Mike Hannon. He seemed like he was in a rush and was not actually interested in helping me find the right truck, more just making a sale or moving on. This became apparent when I informed him that I was about 1 month from actually purchasing and was doing my research. He proceeded to take out his business card, hand it to me, and say "when you are ready, call me." I have never received such appalling service. Apparently Koons does not hire sales staff that actually care about spending time with the customer, only people looking for a fast sale. I have not dealt with the service side or with management, but I doubt I would want to seeing as how their salesman treated me. More

Koons Ford - The Best Dealership in Northern Virginia Koons Ford of Falls Church is the premier car dealership in Northern Virginia! My Service Advisor Randy Gabler is phenomenal! The Vehicle Technicians Koons Ford of Falls Church is the premier car dealership in Northern Virginia! My Service Advisor Randy Gabler is phenomenal! The Vehicle Technicians are excellent! More

Russell is the best My husband just got a new Transit, and Russell was the best, he help us, his great, my husband was really happy with the van, Russell even made cookie My husband just got a new Transit, and Russell was the best, he help us, his great, my husband was really happy with the van, Russell even made cookies to my kids and brought to them ever time I was there, any way, if you need a car, please go see Russell, I'm coming back next year to get my Explorer and I already know who to see More