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Koons Falls Church Ford
Falls Church, VA
640 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 640 reviews
April 04, 2016
Russell is the best My husband just got a new Transit, and Russell was the best, he help us, his great, my husband was really happy with the van, Russell even made cookie My husband just got a new Transit, and Russell was the best, he help us, his great, my husband was really happy with the van, Russell even made cookies to my kids and brought to them ever time I was there, any way, if you need a car, please go see Russell, I'm coming back next year to get my Explorer and I already know who to see More
by Cepmonica
Employees Worked With
Russel Walker
March 31, 2016
Exactly What I Needed The purchasing process was quick and easy. Antoine explained the features of the vehicle during the test drive and explained everything in the paperwo The purchasing process was quick and easy. Antoine explained the features of the vehicle during the test drive and explained everything in the paperwork so that it made sense. Bottom line, he made our purchasing experience a good one. More
by Tominic
Employees Worked With
Antoine Tindal
March 14, 2016
Excellent Service! My husband and I bought our first truck with Koon's Ford in Falls Church. By the end of the process we are extremely happy with the final outcome and My husband and I bought our first truck with Koon's Ford in Falls Church. By the end of the process we are extremely happy with the final outcome and love our new vehicle. The truck was exactly what we wanted and had all the features we could have wanted. Tim Morgan, general sales manager, went above and beyond to get us the truck we wanted at a price range we could afford. He worked with us on multiple occasions and really got to know us and helped tailor the vehicle to our needs. We highly recommend working with Tim! In addition, Mike Bancroft, customer relations manager, was able to locate our perfect truck and have it brought down from another dealership so that we could look at the vehicle prior to purchasing. Once we did buy the car, Mike went above and beyond to help us set up the unique features to our liking as well as give us an overview of all the features and how to use them. More
by danielle
Employees Worked With
Tim Morgan, Mike Bancroft
February 26, 2016
Great Low Pressure Sale We went into Koons late at night with the goal of test driving a car we'd previously done some research on. After sometime in the lot we were greeted We went into Koons late at night with the goal of test driving a car we'd previously done some research on. After sometime in the lot we were greeted by Julio Romano who gave us some assistance in viewing a few cars. We test drove two cars, and viewed another at their secondary lot that night and then sat down with Julio to get some information on pricing. Both Julio and Ken Bell were incredibly friendly and gave us a couple options to consider. Given the hour we decided to sleep on the decision and received no pressure from the staff to finalize the deal. Ken and Julio then met us early the next morning, with the car we'd seen previously moved from their secondary lot, and we were able to test drive the car and make a deal. Overall it was a nice experience, no pressure, no hostility, great music playing over the speaker system, and overall polite and helpful staff. It was nice to buy a car without being pressured into something that was more then I wanted. Julio did a great job, from the get go, at learning what we wanted and working with us to meet our needs. More
by ransim
Employees Worked With
Ken Bell, Julio J. Romano, Angelo Karaca
February 23, 2016
Another great experience at Koons Ford Although i did not buy my 2011 Ford Fusion at Koons ( my buying service used another dealer), I've been taking my car to Koons in Falls Church since i Although i did not buy my 2011 Ford Fusion at Koons ( my buying service used another dealer), I've been taking my car to Koons in Falls Church since it was new. The service has been excellent - quick, thorough, helpful and friendly. My service manager Randy Gabler was excellent in all respects. More
by Pat46
Employees Worked With
Randy Gabler
February 18, 2016
outstanding customer service called randy gabler at service dept to have car look at with no appointment had car fixed in a couple hours that what a call customer outstanding se called randy gabler at service dept to have car look at with no appointment had car fixed in a couple hours that what a call customer outstanding service More
by bestbuddie
Employees Worked With
Randy Gabler
February 17, 2016
Excellent Experience The level of attention I received was consistent with what I provide my own clients. I was so impressed with the offer and the salesman Yaz that I dro The level of attention I received was consistent with what I provide my own clients. I was so impressed with the offer and the salesman Yaz that I drove over 5 hours in a snowstorm (with a trailer in tow) to pick up my new Mustang GT. I will return to this dealer in the fall for the lease of a new F150 Limited. I will not deal anywhere else for Ford purchases, and I highly recommend Yaz and Koons Falls Church. More
by bd2004
Employees Worked With
Yazan Sarraj
February 15, 2016
2016 F-150 Order I recently ordered a 2016 F-150 with this location, we agreed upon a price (or so I thought) and the truck was ordered. I was asked to leave a deposit I recently ordered a 2016 F-150 with this location, we agreed upon a price (or so I thought) and the truck was ordered. I was asked to leave a deposit of $1000 for ordering the truck. I agreed to leave a deposit and called to give my credit card number for that deposit. I was never charged for a deposit, which is fine. I was notified when the truck arrived and drove over 100 miles to pick it up. After waiting for an hour or so, I was able to sit down to sign paper work. Well upon sitting down, I come to find out that the agreed upon price of this truck has changed or was not communicated properly. I was NEVER informed in any email communication or phone conversations that the agreed upon out the door price was including the $1000 deposit. So they either hid that from me, or decided to raise the price when they knew I had driven over 100 miles and figured I would cave and pay another $1000. So either they are a LIAR or are very poor in communication. I frequent forums for F-150s and Mustangs and have read about poor customer service on those boards for this location but they didn't post any details, so figured they were just a few odd situations since they never went into detail. This location is a little closer by a few miles than the other location I ordered my other vehicle from, so I assumed my experience would be the same. I wish I would have gone through the other Koons location of my other purchase or a local dealership that had agreed to match this price. Oh well, guess I will need to reach back out to them. This is not the first vehicle I have ordered. I ordered and purchased a 2016 Mustang GT from the Koons Sterling Ford location. When dealing with the Sterling location, we agreed upon a out the door price and was asked to leave a deposit for ordering for $500. I left a credit card for a deposit and it was charged. When arriving to pickup the mustang, the $500 was SUBTRACTED from the agreed upon price. It was not ADDED to the agreed upon price. That is how it is SUPPOSED to work. Deposits aren't supposed to hid the true price of the vehicle, they are supposed to be a down payment for ordering it. More
by StangMan04
Employees Worked With
Mike Bancroft, Soufiane Laamine, Joe Bond
February 10, 2016
NEVER BUY from them! Very bad experience with ford koons fall charch, I buy ford fusion 2013 and they charge for maintenance and told me its totally checked and certified Very bad experience with ford koons fall charch, I buy ford fusion 2013 and they charge for maintenance and told me its totally checked and certified and they fix whatever need to be fix. But with in 2 month my breaks gonegone I pay them $500, and very next week it shows check engine light.talked to services department Mr. Jerry head of service department say I have to spend another $500.very rude and unprofessional. Be careful of these dealer. More
by satish kumar
Employees Worked With
jerry
February 05, 2016
New Car Purchase Initially I went to Ford to trade my vehicle for another used car. But then Tony Cruz helped me with a better deal with a new 2016 Ford Fusion SE Hybr Initially I went to Ford to trade my vehicle for another used car. But then Tony Cruz helped me with a better deal with a new 2016 Ford Fusion SE Hybrid. First night I took the vehicle home I could not believe how comfortable and smooth this car drove. By far the most stressless experience ever. I would most definitely recommend this dealership to my friends and family. Thank you for the great help. More
by Reyes2016
Employees Worked With
Tony Cruz
