Koons Falls Church Ford

New Truck Purchase We planned to buy a used truck and they worked with us so that we were able to get a new truck. It was a pleasant experience overall. We planned to buy a used truck and they worked with us so that we were able to get a new truck. It was a pleasant experience overall. More

Best customer service Koons Ford of Falls Church has the best customer service I have ever seen from the guys who greet you as you pull up at 6:15 in the AM (Tony) and the Koons Ford of Falls Church has the best customer service I have ever seen from the guys who greet you as you pull up at 6:15 in the AM (Tony) and the ones who check you in (Shawn Murch) Thanks a lot for your excellent customer service. I must add I bought my car in July from them and my first buying experience was hassle free they worked with me to get me the car that I wanted left without a headache and a smile on my face. More

Excellent Experience! Came in on a whim and bought the first car I test drove. Being that it was my first purchase from a dealer, I couldn't have asked for a better experi Came in on a whim and bought the first car I test drove. Being that it was my first purchase from a dealer, I couldn't have asked for a better experience. Would highly recommend them! More

Worth the drive from Baltimore Worked with Kevin Soltwedel, who was responsive to and respectful of my research as a consumer. I didn't make the process easy and he did't balk. Woul Worked with Kevin Soltwedel, who was responsive to and respectful of my research as a consumer. I didn't make the process easy and he did't balk. Would refer friends and family to him and would buy from this dealership again. Worth it to call ahead and visit on a day when Chris is the preowned sales manager. Years of experience and genuine desire to do the right thing go a long, long way. More

I had a problem, they had a solution Ive never had a new car in my life, I walked out of there with a brand new Ford Focus. Kay is the best. Kaye Stansbury helped me find the perfect car Ive never had a new car in my life, I walked out of there with a brand new Ford Focus. Kay is the best. Kaye Stansbury helped me find the perfect car for my needs and it's better than I ever imagined I'd own. More

Thanks much to Kevin Soltwedel at Koons Ford Falls Church, V Thanks to Kevin Soltwedel- I had a great experience purchasing a 2016 Mustang with his assistance! He's knowledgable, helpful, courteous and worked t Thanks to Kevin Soltwedel- I had a great experience purchasing a 2016 Mustang with his assistance! He's knowledgable, helpful, courteous and worked to get me a great price! More

Routine maintenance I went in for a routine maintenance oul change. I was greeted at the door by Justin Williams my service advisor who took care of taking my order, dire I went in for a routine maintenance oul change. I was greeted at the door by Justin Williams my service advisor who took care of taking my order, directing me to the customer lounge, and letting me know that some additional cleaning services were needed, and where the service techs were in the whole process. Overall, Justin was really on top of his game and treated me like I was his only customer. More

Repair of damaged part Shawn Murch went out of his way to provide prompt service. He managed the whole job with the service technicians. They fixed it quickly at least cost Shawn Murch went out of his way to provide prompt service. He managed the whole job with the service technicians. They fixed it quickly at least cost and had me on my way. Shawn made this whole thing a positive experience and minimized my time at the dealer. He made me pleased I went to Koons to get my Explorer. Phil Potter More

oil change I received prompt and courteous service from everyone at Koons Ford where I purchased the car. They have a comfortable waiting area and kept me info I received prompt and courteous service from everyone at Koons Ford where I purchased the car. They have a comfortable waiting area and kept me informed. More