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Koons Falls Church Ford
Falls Church, VA
644 Reviews
Our experienced staff has helped many people get into the car that they want and we want to help you too. Browse our new Ford inventory, featuring the Escape, Explorer, F-150, Focus and Mustang, or search for a used car, to find the vehicle of your dreams.
If you need a car loan check out our finance page to start the process. If you need parts or service don't forget about our talented Ford repair technicians and Ford parts professionals. Koons Falls Church Ford strives to provide the best sales, service, and experience possible to make your car buying process stress free.
Don't take our word for it, come down to 1051 E Broad St, Falls Church, Virginia and see the Koons Falls Church Ford difference for yourself! We are proud to serve our friends in the greater Washington DC area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:30 PM
Tuesday 6:30 AM - 7:30 PM
Wednesday 6:30 AM - 7:30 PM
Thursday 6:30 AM - 7:30 PM
Friday 6:30 AM - 7:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 644 reviews
February 17, 2016
Excellent Experience The level of attention I received was consistent with what I provide my own clients. I was so impressed with the offer and the salesman Yaz that I dro The level of attention I received was consistent with what I provide my own clients. I was so impressed with the offer and the salesman Yaz that I drove over 5 hours in a snowstorm (with a trailer in tow) to pick up my new Mustang GT. I will return to this dealer in the fall for the lease of a new F150 Limited. I will not deal anywhere else for Ford purchases, and I highly recommend Yaz and Koons Falls Church. More
by bd2004
Employees Worked With
Yazan Sarraj
February 15, 2016
2016 F-150 Order I recently ordered a 2016 F-150 with this location, we agreed upon a price (or so I thought) and the truck was ordered. I was asked to leave a deposit I recently ordered a 2016 F-150 with this location, we agreed upon a price (or so I thought) and the truck was ordered. I was asked to leave a deposit of $1000 for ordering the truck. I agreed to leave a deposit and called to give my credit card number for that deposit. I was never charged for a deposit, which is fine. I was notified when the truck arrived and drove over 100 miles to pick it up. After waiting for an hour or so, I was able to sit down to sign paper work. Well upon sitting down, I come to find out that the agreed upon price of this truck has changed or was not communicated properly. I was NEVER informed in any email communication or phone conversations that the agreed upon out the door price was including the $1000 deposit. So they either hid that from me, or decided to raise the price when they knew I had driven over 100 miles and figured I would cave and pay another $1000. So either they are a LIAR or are very poor in communication. I frequent forums for F-150s and Mustangs and have read about poor customer service on those boards for this location but they didn't post any details, so figured they were just a few odd situations since they never went into detail. This location is a little closer by a few miles than the other location I ordered my other vehicle from, so I assumed my experience would be the same. I wish I would have gone through the other Koons location of my other purchase or a local dealership that had agreed to match this price. Oh well, guess I will need to reach back out to them. This is not the first vehicle I have ordered. I ordered and purchased a 2016 Mustang GT from the Koons Sterling Ford location. When dealing with the Sterling location, we agreed upon a out the door price and was asked to leave a deposit for ordering for $500. I left a credit card for a deposit and it was charged. When arriving to pickup the mustang, the $500 was SUBTRACTED from the agreed upon price. It was not ADDED to the agreed upon price. That is how it is SUPPOSED to work. Deposits aren't supposed to hid the true price of the vehicle, they are supposed to be a down payment for ordering it. More
by StangMan04
Employees Worked With
Mike Bancroft, Soufiane Laamine, Joe Bond
February 10, 2016
NEVER BUY from them! Very bad experience with ford koons fall charch, I buy ford fusion 2013 and they charge for maintenance and told me its totally checked and certified Very bad experience with ford koons fall charch, I buy ford fusion 2013 and they charge for maintenance and told me its totally checked and certified and they fix whatever need to be fix. But with in 2 month my breaks gonegone I pay them $500, and very next week it shows check engine light.talked to services department Mr. Jerry head of service department say I have to spend another $500.very rude and unprofessional. Be careful of these dealer. More
by satish kumar
Employees Worked With
jerry
February 06, 2016
New Car Purchase Initially I went to Ford to trade my vehicle for another used car. But then Tony Cruz helped me with a better deal with a new 2016 Ford Fusion SE Hybr Initially I went to Ford to trade my vehicle for another used car. But then Tony Cruz helped me with a better deal with a new 2016 Ford Fusion SE Hybrid. First night I took the vehicle home I could not believe how comfortable and smooth this car drove. By far the most stressless experience ever. I would most definitely recommend this dealership to my friends and family. Thank you for the great help. More
by Reyes2016
Employees Worked With
Tony Cruz
February 03, 2016
New Truck Purchase We planned to buy a used truck and they worked with us so that we were able to get a new truck. It was a pleasant experience overall. We planned to buy a used truck and they worked with us so that we were able to get a new truck. It was a pleasant experience overall. More
by Lisa123
Employees Worked With
Russel Walker, Joe Bond
February 01, 2016
Best customer service Koons Ford of Falls Church has the best customer service I have ever seen from the guys who greet you as you pull up at 6:15 in the AM (Tony) and the Koons Ford of Falls Church has the best customer service I have ever seen from the guys who greet you as you pull up at 6:15 in the AM (Tony) and the ones who check you in (Shawn Murch) Thanks a lot for your excellent customer service. I must add I bought my car in July from them and my first buying experience was hassle free they worked with me to get me the car that I wanted left without a headache and a smile on my face. More
by Deborah
Employees Worked With
Shawn Murch and Tony
February 01, 2016
Excellent Experience! Came in on a whim and bought the first car I test drove. Being that it was my first purchase from a dealer, I couldn't have asked for a better experi Came in on a whim and bought the first car I test drove. Being that it was my first purchase from a dealer, I couldn't have asked for a better experience. Would highly recommend them! More
by RBMYBTL
Employees Worked With
Kevin,Soltwedel
January 31, 2016
Good, reliable service , with customer-oriented employees. They were sensitive to my concerns, and kept the time and cost estimates right on with what was quoted. I know I , with customer-oriented employees. They were sensitive to my concerns, and kept the time and cost estimates right on with what was quoted. I know I'll be going back. I felt very comfortable in the dealings and appreciated the overall experience. More
by liketheservice
Employees Worked With
Kevin Lacki
January 26, 2016
Worth the drive from Baltimore Worked with Kevin Soltwedel, who was responsive to and respectful of my research as a consumer. I didn't make the process easy and he did't balk. Woul Worked with Kevin Soltwedel, who was responsive to and respectful of my research as a consumer. I didn't make the process easy and he did't balk. Would refer friends and family to him and would buy from this dealership again. Worth it to call ahead and visit on a day when Chris is the preowned sales manager. Years of experience and genuine desire to do the right thing go a long, long way. More
by kcarter
Employees Worked With
Kevin Soltwedel
January 24, 2016
I had a problem, they had a solution Ive never had a new car in my life, I walked out of there with a brand new Ford Focus. Kay is the best. Kaye Stansbury helped me find the perfect car Ive never had a new car in my life, I walked out of there with a brand new Ford Focus. Kay is the best. Kaye Stansbury helped me find the perfect car for my needs and it's better than I ever imagined I'd own. More
by steveserfass
Employees Worked With
Kaye Stansbury
