Koons Falls Church Ford

Made Broken Door Lock Fix Painless My last service experience at Koons Falls Church was so overwhelmingly positive, I felt compelled to give the guys who helped me due credit. Paul Gera My last service experience at Koons Falls Church was so overwhelmingly positive, I felt compelled to give the guys who helped me due credit. Paul Gerardi and Shawn Murch went above and beyond to help fix a door lock issue I was having with my 2010 Certified MKZ. I was concerned initially because without disassembling the door, it is difficult to tell if the part is covered by either the certified or extended warranty I have, and I didn't want to spend an arm and a leg just to find out the cost of the fix. I also use my car for work so I needed a loaner. Both Paul and Shawn made the process seamless. They arranged to have Enterprise there for pickup and delivery and even though the fix was not covered by either warranty, I got the door lock fixed timely at a very fair price. These guys made my day! More

Awesome everything! Everyone at the Koons Ford was so professional and so nice. Tut got me my dream car at the best price. I couldn't ask for anything more. Everyone at the Koons Ford was so professional and so nice. Tut got me my dream car at the best price. I couldn't ask for anything more. More

Awesome in every way I do thank you for the superior sales service you have provided. I have traded my 2016 Ford Mustang for a 2015 Ford Fusion Hybrid. Just needed 4 doors I do thank you for the superior sales service you have provided. I have traded my 2016 Ford Mustang for a 2015 Ford Fusion Hybrid. Just needed 4 doors, both sales manager and sales consultant handle this matter in a professional way. Also, Finance department was helpful in every way. I like to thank all staff members 5 STARS, I will definitely be back near future. Don't change anything. :) More

Best Dealer Experience...Ask for Russell Walker! My husband and I went to check out a used 2014 Focus, little did we know the "WOW" prices listed on the website for the new cars are REAL! Russell Wal My husband and I went to check out a used 2014 Focus, little did we know the "WOW" prices listed on the website for the new cars are REAL! Russell Walker was our salesman and showed us ALL our options. We came in close to closing which didn't matter to Russell he spent as much time as we needed. Not only did we actually enjoy the car buying experience, but it was quick only about an hour most of which was spent signing papers/learning about our new toy =) If you are considering buying a vehicle new or used go to Koons in Falls Church and ask for Russell, he treats you with respect and gets you in the car you want! More

Fastest service I've received at a dealership I purchased my car from this dealership in 2010 along with a maintenance package, so I've been getting all of my maintenance done here for 5 years. A I purchased my car from this dealership in 2010 along with a maintenance package, so I've been getting all of my maintenance done here for 5 years. At times the services has been slow (for example 2 hours for an oil change), but lately they've been fantastic. Today I got my 75000 mile service and it took less than an hour. I don't know if it's because of the improvements recently made to the facility or something else, but they've really stepped it up. Receipts for the service were emailed to me shortly after the service. Overall great experience. More

disappointment with after purchase On October 30 I purchased a 2016 Ford Expedition everything went well during the transaction, but I took delivery of the vehicle with one set of keys On October 30 I purchased a 2016 Ford Expedition everything went well during the transaction, but I took delivery of the vehicle with one set of keys with the promise that the second key would be forth coming, I emailed Julio Moreno about the key and he said that he would make an appointment with a local Ford dealer to get the key made, as of today I have not heard from him nor anyone from your dealership. I have tried to call him but to no avail More

2 cars in 2 days For a couple reasons, I decided my first choice was not the right choice for me. After a quick phone call the next morning, I was able to make a secon For a couple reasons, I decided my first choice was not the right choice for me. After a quick phone call the next morning, I was able to make a second choice and picked up my beautiful new Mustang convertible later that day. Many thanks to Russel Walker & Jeff Ottenberg for their help. And patience ! More