Koons Falls Church Ford

Love our new car From start to finish, the Koons team made the car buying process simple and easy. Mr. Russel Walker was a big help during this process. I would defini From start to finish, the Koons team made the car buying process simple and easy. Mr. Russel Walker was a big help during this process. I would definitely recommend Moons to anyone who is interested in purchase a car. Great product at a great price, and excellent professional service. More

Deceptive Read all your paperwork carefully. They WILL try to slip an extended service contract into your invoice - which I had to have reversed after the fact, Read all your paperwork carefully. They WILL try to slip an extended service contract into your invoice - which I had to have reversed after the fact, despite the fact that I expressed over and over again that I did not want anything of the sort. The destination & service fees in my case totaled $1,600 - absolutely outrageous. Extremely happy with my salesperson, Gideon, but otherwise completely and utterly disappointed with everything else about this dealership. If I had to pick an adjective, I would use 'deceptive'. I'll be servicing my car at Ted Britt; this shop is not getting another penny from me. More

Amazing experience, would recommend! The sales associates, Yazan was outstanding and his performance was top notch. He was able to understand my situation and make it work. 10/10 The sales associates, Yazan was outstanding and his performance was top notch. He was able to understand my situation and make it work. 10/10 More

Fantastic new Escape! Reza met me at the door and we navigated through looking at several models, a test drive, and then the paper work. Adam handled the finance and I was Reza met me at the door and we navigated through looking at several models, a test drive, and then the paper work. Adam handled the finance and I was able to drive away in a fantastic Escape. Great service and a great car. Thank you! More

excellent service While on vacation was having some trouble with my engine. Called the service center and set everything up with Susan Larkin. Thankfully it was an easy While on vacation was having some trouble with my engine. Called the service center and set everything up with Susan Larkin. Thankfully it was an easy fix and they had me out in no time. Susan was very helpful and I felt comfortable with her handling my situation. Thank you More

Congrats JC! I give him maximum stars rating! There are not enough words to express my gratitude to JC for his professionalism; he made me feel like very important I give him maximum stars rating! There are not enough words to express my gratitude to JC for his professionalism; he made me feel like very important. He made an excellent experience. I would HIGHLY recommend his services to anyone. Koon's operates with such high standards, they make you feel like family from the moment you walk in the door! Ovidius More

Highly experienced much integrity I recently bought my 2nd Ford Explorer in 2 years from this dealership I did so because of the first rate attention I received from Jeff Ottenberg and I recently bought my 2nd Ford Explorer in 2 years from this dealership I did so because of the first rate attention I received from Jeff Ottenberg and the support staff he has around him,and I got a great deal,Thanks Koons Ford and Jeff Ottenberg More

Fourth vehicle purchased here I keep going back because they take good care of me and my vehicles. Service is excellent from our manager Randy Gabler - quality repairs, they keep I keep going back because they take good care of me and my vehicles. Service is excellent from our manager Randy Gabler - quality repairs, they keep an eye on everything but don't fish for problems, honest advice. Our salesman Reza Kabir has now done a great job on two purchases including one this week - I highly recommend him. Reza knows his Fords and is a gem to work with. Everyone here is friendly and professional. Sales managing staff (Joe and Victor) made the deal and kept me happy. More

Osman Aberra I give him a 5 star rating! There are not enough words to express my gratitude to Osman fir his professionalism, yet he made me feel like he was my I give him a 5 star rating! There are not enough words to express my gratitude to Osman fir his professionalism, yet he made me feel like he was my brother car buying with me. He made and otherwise stressful experience. .seamless and stress free! I would HIGHLY recommend his services to anyone. Koon's operates with such high standards, they make you feel like family from the moment you walk in the door! More

Steering wheel audio system repair I took the car for a repair of the audio system on the steering wheel and they did very well, completing the repair in less time than initially expec I took the car for a repair of the audio system on the steering wheel and they did very well, completing the repair in less time than initially expected. More