Koons Falls Church Ford

Routine maintenance I went in for a routine maintenance oul change. I was greeted at the door by Justin Williams my service advisor who took care of taking my order, dire I went in for a routine maintenance oul change. I was greeted at the door by Justin Williams my service advisor who took care of taking my order, directing me to the customer lounge, and letting me know that some additional cleaning services were needed, and where the service techs were in the whole process. Overall, Justin was really on top of his game and treated me like I was his only customer. More

Thanks much to Kevin Soltwedel at Koons Ford Falls Church, V Thanks to Kevin Soltwedel- I had a great experience purchasing a 2016 Mustang with his assistance! He's knowledgable, helpful, courteous and worked t Thanks to Kevin Soltwedel- I had a great experience purchasing a 2016 Mustang with his assistance! He's knowledgable, helpful, courteous and worked to get me a great price! More

Repair of damaged part Shawn Murch went out of his way to provide prompt service. He managed the whole job with the service technicians. They fixed it quickly at least cost Shawn Murch went out of his way to provide prompt service. He managed the whole job with the service technicians. They fixed it quickly at least cost and had me on my way. Shawn made this whole thing a positive experience and minimized my time at the dealer. He made me pleased I went to Koons to get my Explorer. Phil Potter More

oil change I received prompt and courteous service from everyone at Koons Ford where I purchased the car. They have a comfortable waiting area and kept me info I received prompt and courteous service from everyone at Koons Ford where I purchased the car. They have a comfortable waiting area and kept me informed. More

Made Broken Door Lock Fix Painless My last service experience at Koons Falls Church was so overwhelmingly positive, I felt compelled to give the guys who helped me due credit. Paul Gera My last service experience at Koons Falls Church was so overwhelmingly positive, I felt compelled to give the guys who helped me due credit. Paul Gerardi and Shawn Murch went above and beyond to help fix a door lock issue I was having with my 2010 Certified MKZ. I was concerned initially because without disassembling the door, it is difficult to tell if the part is covered by either the certified or extended warranty I have, and I didn't want to spend an arm and a leg just to find out the cost of the fix. I also use my car for work so I needed a loaner. Both Paul and Shawn made the process seamless. They arranged to have Enterprise there for pickup and delivery and even though the fix was not covered by either warranty, I got the door lock fixed timely at a very fair price. These guys made my day! More

Awesome in every way I do thank you for the superior sales service you have provided. I have traded my 2016 Ford Mustang for a 2015 Ford Fusion Hybrid. Just needed 4 doors I do thank you for the superior sales service you have provided. I have traded my 2016 Ford Mustang for a 2015 Ford Fusion Hybrid. Just needed 4 doors, both sales manager and sales consultant handle this matter in a professional way. Also, Finance department was helpful in every way. I like to thank all staff members 5 STARS, I will definitely be back near future. Don't change anything. :) More

Awesome everything! Everyone at the Koons Ford was so professional and so nice. Tut got me my dream car at the best price. I couldn't ask for anything more. Everyone at the Koons Ford was so professional and so nice. Tut got me my dream car at the best price. I couldn't ask for anything more. More

Best Dealer Experience...Ask for Russell Walker! My husband and I went to check out a used 2014 Focus, little did we know the "WOW" prices listed on the website for the new cars are REAL! Russell Wal My husband and I went to check out a used 2014 Focus, little did we know the "WOW" prices listed on the website for the new cars are REAL! Russell Walker was our salesman and showed us ALL our options. We came in close to closing which didn't matter to Russell he spent as much time as we needed. Not only did we actually enjoy the car buying experience, but it was quick only about an hour most of which was spent signing papers/learning about our new toy =) If you are considering buying a vehicle new or used go to Koons in Falls Church and ask for Russell, he treats you with respect and gets you in the car you want! More

Fastest service I've received at a dealership I purchased my car from this dealership in 2010 along with a maintenance package, so I've been getting all of my maintenance done here for 5 years. A I purchased my car from this dealership in 2010 along with a maintenance package, so I've been getting all of my maintenance done here for 5 years. At times the services has been slow (for example 2 hours for an oil change), but lately they've been fantastic. Today I got my 75000 mile service and it took less than an hour. I don't know if it's because of the improvements recently made to the facility or something else, but they've really stepped it up. Receipts for the service were emailed to me shortly after the service. Overall great experience. More