Koons Falls Church Ford

The best car buying experience! Jeff Ottenberg & Marcello Grimaldi are the best at what they do, I've bought numerous vehicles at Koons Falls Church and they're the team I go to time Jeff Ottenberg & Marcello Grimaldi are the best at what they do, I've bought numerous vehicles at Koons Falls Church and they're the team I go to time and time again! More

Great Experience! I recently purchased a vehicle a couple weeks ago from this dealership. I had an older vehicle that I was looking to trade in for a newer model so my I recently purchased a vehicle a couple weeks ago from this dealership. I had an older vehicle that I was looking to trade in for a newer model so my dad and I decided to stop by my local Ford dealership. Right from start, I was greeted by Russel Walker as we walked in. I explained that I was looking to buy a new Mustang so off we went to their inventory parking lot. Once there, we walked the entire lot looking for the car that matched my needs. Nonetheless, I found it and we all took it for a test drive around the neighborhood and back to the dealership. My older vehicle was pretty beat up so I knew i wasn't going to get much for it. However, their initial offer seemed a bit too low. At this point, Russel had done his job excellently, but we just had to work off the finances. Ultimately, the guys upped the trade-in value and gave a better rate that fell within the range I was looking for. I'm very happy with my vehicle. Russel Walker, Joe Bond, and Joe Blanco were the best. He even followed up on me a few days later to make sure everything was okay! Additionally, I just received a call saying that my plates are ready for pick-up!! :) More

Great Service! Russell Walker worked with me to get me a fair deal on my used Chevy Cobalt and I'm glad he convinced me to buy. It is a reliable car and it came with Russell Walker worked with me to get me a fair deal on my used Chevy Cobalt and I'm glad he convinced me to buy. It is a reliable car and it came with a salesman who is easy to work with and goes the extra mile to make sure you're content. Joe Bond made the paperwork quick and painless and I would go back for my next car. More

Poor post custumer service Have to start saying that this is the worst experience dealing with car dearlers. Bought a ford escape 13 last February, salesman let you test drive Have to start saying that this is the worst experience dealing with car dearlers. Bought a ford escape 13 last February, salesman let you test drive around their parking lot. Everything were good at the beginning and and I was excited about. My credit wasn't that good but they said they will take care of and find me the better rate. From price "X" plus processing fees, tag n registration, they add a 1000$ wich they said was for service, inspection, emission on the car, and show me others sales contracts with the same extra fee, But the price still good. They got me an auto loan through ford credit company and after couple of hours later signed the contract and drove home. It's been more than 30 days and now I realize that the beginning financing company is different than the one on the contract. The APR is lower by 2 points but I'm not happy with them. Financing department said that my application was turned down by ford credit company and they found me a different one, guess what? I was never told about it until i was trying to do my first payment to ford credit company and they didn't have any information about me. Then company 2 send a bill. For my surprise this cars comes with MYKEY system, wich I wasn't told was activated and ill need the master key to disable it. The key they gave me was a secondary key ?? not the admin or master key. Now that Im dealing with them for a week trying to get this fixed, the used car sales manager is telling me that the car was sold as is and asking 250$ for master Key"someone have to pay for it, he said". All I need is thaT system unlock so you can play music as laud as I want, at sOme Point drive it more thAn 75/h or dont having radio turned off if you don't wear seat belt. I know its security system but I want it unlocK . Bunch of wasted time with them if you call be lucky to have Someone picking up the phone. IF you go there be ready to wait long hours aNd of Course your salesman won't even look at you, the car was sold end of the story for them. I'll Never come back with them. Pardon my English Thanks More

Great First Experience! Great customer service, very helpful, very thoughtful, great environment! Great salesman experience! Thank you Yaz for this unforgettable experience! Great customer service, very helpful, very thoughtful, great environment! Great salesman experience! Thank you Yaz for this unforgettable experience! I hope I can enjoy it this much every time I purchase a vehicle! More

Escape Titanium Parks Itself I rolled my old Escape down an embankment in the snow. Insurance settled and I needed a new Escape. Talked to MIke Bancroft and the rest was easy! Got I rolled my old Escape down an embankment in the snow. Insurance settled and I needed a new Escape. Talked to MIke Bancroft and the rest was easy! Got a loaded White Escape Titanium with all the bells and whole lot of whistles. Did my financing papers with Jeff Ottenberg and again so easy it was silly. I can talk to the car and ask it for directions, I can push a button and it steers me into a parking space. Only thing is it doesn't do windows or wash the dishes for me. Best buying experience, best finance experience hands down. Go see Mike and Jeff at Koons Falls Church! More

Great car buying experience! Michael Brownlee made our car buying experience painless. It was a pleasure dealing with him as he took his time answering all of our questions with t Michael Brownlee made our car buying experience painless. It was a pleasure dealing with him as he took his time answering all of our questions with the utmost professionalism and patience. I would definitely recommend Michael and Koons to friends and family. More

Bait and Switch I am a company owner that buys a lot of trucks. I generally go on cars.com and find the cheapest advertised price and then start with that dealer. I I am a company owner that buys a lot of trucks. I generally go on cars.com and find the cheapest advertised price and then start with that dealer. I usually assume they are leaving out a small dealer fee and destination. This is very typical and expected. Koons of Falls Church takes it to a new level. Their trick is to get you to agree to an OTD price by inflating tax and fees and then when they have to put pen to paper they readjust the pre tax and tags number to fit with the actual tax and tags fees(state mandated). This "trick" almost got me for $1500. When i questioned them and backed them into a corner they ended up claiming that the price of the truck changed over the 3 days we were setting up the purchase. When I showed them that the price was still advertised on cars.com they said they would get back to me. The salesman Gideon called me back and told me the vehicle sold yesterday and then hung up. They had no interest in looking or helping me find a new truck. I was on to their tricks and wanted nothing to do with me. I bought a base 2015 f250 at Sheehy for 24k +tax and tags. Easy to deal with and no tricks. I need two more and I will be going to sheehy first. Be very careful with these guys. More

What an experience! I have never experienced a Salesman at a car dealerships that's was right to the point and knowledgeable. Thank's Osman for the Great Experience!! I have never experienced a Salesman at a car dealerships that's was right to the point and knowledgeable. Thank's Osman for the Great Experience!! More