Koons Falls Church Ford

Joe Bond was very responsive and customer-service oriented and I received the car that I wanted. He went above and beyond to accommodate what I wanted. oriented and I received the car that I wanted. He went above and beyond to accommodate what I wanted. More

Amazingly poor communication, ignorance, rude. The guy does not keep a promise and does not apologize for that. The worse experience ever! I would prefer to deal with a machine than a person like this. does not keep a promise and does not apologize for that. The worse experience ever! I would prefer to deal with a machine than a person like this. More

Victor was friendly, knowledgeable, and willing to work with me on on my new car purchase. I got exactly what I wanted! Communication was also excellent. Highly recommend! with me on on my new car purchase. I got exactly what I wanted! Communication was also excellent. Highly recommend! More

This is the fourth F-150 I've purchased and by far the best experience. Friendly, knowledgeable and efficient. Lots of new electronics on the vehicle that were all explained very clearly. The paper wo the best experience. Friendly, knowledgeable and efficient. Lots of new electronics on the vehicle that were all explained very clearly. The paper work went smoothly and everything was ready when I got there, nice quick process. I got top dollar for my trade. Thanks Jeff and Phil and all at at Koons Ford. With much Gratitude, Anthony Dicken. More

Jeff Ottenberg gave us exceptional customer service over the phone, via email, and in person. We live on the Eastern Shore of Maryland so a casual visit to Koons in Falls Church, Virginia was not a great o the phone, via email, and in person. We live on the Eastern Shore of Maryland so a casual visit to Koons in Falls Church, Virginia was not a great option. We did our research online and visited a local Ford dealer to look at a similar vehicle. Other dealers could not beat the price that Jeff gave us and we did all the preliminary work through phone, emails, and the internet. Jeff had the vehicle ready to go when we got there. We breezed through the buying process and were on the road in less than an hour as promised. Jeff delivered on all his promises (unlike some other dealers that we tried to work with) and we are extremely happy with both the buying process and our vehicle! Thanks Jeff and Koons Ford! We will definitely recommend you to anyone looking to purchase a Ford vehicle. More

As a first time car buyer, Joe helped walk me through the process. He worked with me in ways that were outside of his job description. Joe respected my budget and priorities.. He was also kept in mind that I process. He worked with me in ways that were outside of his job description. Joe respected my budget and priorities.. He was also kept in mind that I lived an hour away from the dealership and only required me to come down once, which was to pick up my new car. We communicated various ways including email, text, and phone conversations to discuss details prior to signing. I knew that Joe had my best interest in mind. I couldn't be happier with the service he and the employees at Koons Ford provided me. More

My husband and I had been searching for a particular vehicle for a few weeks, when we finally found it online with Koons Ford of Falls Church, VA. Their prices were competitive and Soufiane Laamine was vehicle for a few weeks, when we finally found it online with Koons Ford of Falls Church, VA. Their prices were competitive and Soufiane Laamine was exceptional! My husband was on Furlough for a few weeks, and Soufiane called weekly to check up on us and patientelly worked with us. Needless to say, my husband went back to work on a Thursday and we purchased our vehicle on Saturday! We were soo impressed with the professionalism of Soufiane and the quality and price we received at Koons Ford of Falls Church, VA. We definitely will recommend Koons Ford of Falls Church with our family, friends, and associates! More

Jeff Ottenberg is a great dealer. He really knows his cars and customers. He takes the time to know what you want and to be honest with you. cars and customers. He takes the time to know what you want and to be honest with you. More

Viktor was extremely helpful and knowledgeable about the vehicle options and features. He is easy to work with and genuinely wanted me to be happy with my vehicle selection. vehicle options and features. He is easy to work with and genuinely wanted me to be happy with my vehicle selection. More

Filled out information on website describing 2002 Mustang that I wanted to SELL to dealership. Wrote in the comment section that I was not in the market to buy a car but that I'm interested in selling one. that I wanted to SELL to dealership. Wrote in the comment section that I was not in the market to buy a car but that I'm interested in selling one. Phil Halle immediately emailed/called me. I had a very nice conversation with him and explained again that I wanted to wholesale a car to them. Phil said that they were VERY interested, that this is a car they'd very much like to have on the lot, and tried to talk me into making an appointment. I told him that I wanted him to give me a ballpark offer based on my description so I wouldn't be wasting a trip if they weren't even close. Phil said they could do that and that all I needed to provide him with was the VIN number. I emailed it to him within the hour and then left him a voicemail also to make sure he knew I'd sent it. Phil didn't return my call that day. He didn't call me back the next day. I called the dealer and explained that I hadn't heard from him and asked if I should be speaking with someone else. The receptionist apologized repeatedly and told me that she would make sure that he called me back that day. Still no call. The next day I called and asked for the used car manager. I was connected with Kermit. After explaining that I hadn't gotten any response from Phil, Kermit apologized and blamed it on the fact that they were just very busy. I described the car again. It's a 2002 Mustang Base Convertible, all leather, excellent condition with the exception of the usual rock chips on front end from driving. The rest of the car is scratch-less and the interior is also in exc. condition. It has a clean carfax report. The only history of damage on the car was a scraped rear bumper that had been professionally repaired through insurance. Kermit guaranteed me that he'd have a price range within the hour. He said to email him the VIN number. I described the car again in the email and forwarded the original email that I'd sent to Phil that had the VIN number on it. Later that day Kermit emailed saying that he still needed the VIN. I responded telling him to scroll down and that he'd see it in the forward. No response. The next morning I sent another email to him explaining that I'd already sent the VIN but was sending it again since I hadn't gotten a response from him. Finally, after three days of going round and round with this, Kermit replied, "Sorry for not responding to you yesterday, but the range I'm getting is 1500-3500". My reply was, "U MUST Be looking at the wrong car. I've already been told by two dealers what the book is. Even the buick dealer said they didn't want a convertible mustang but offered $4500. Wholesale is $5500-6000. Glad I didn't drive to you. I most definitely will not shop there given the fact it's taken 3 days to get such an insulting offer. What a waste of time!" Here's how I believe this should have been handled. First off, Phil should have gotten back to me the same day as promised whether the news was good or bad. If, after speaking with whomever makes these decisions, it was decided that there was no interest in a great condition 2002 Mustang Base Convertible, that should have been communicated to me quickly and honestly. With that said, since Kermit knew I'd already spent three days dealing with this, he should have said they really weren't interested and that he wouldn't offer wholesale book value for the car. Getting such a lowball ridiculous offer is obviously only going to insult what might have been a future customer. I'm a very busy guy. That's why I was considering taking the lazy way out in wholesaling this car. I don't have the time it takes to sell it on my own. I definitely didn't contact Koons in order to waste time. This may be the second or third time in my life I've taken the time to type a complaint like this. All I can say is that the lack of professionalism displayed by these guys should should be a warning to those considering doing business there. More