Koons Falls Church Ford

Good Car Buying Experience My daughter and I visited Koons Falls Church Ford on August 16, 2014. We were interested in a 2013 Ford Focus, which we found through CarGurus.com. My daughter and I visited Koons Falls Church Ford on August 16, 2014. We were interested in a 2013 Ford Focus, which we found through CarGurus.com. The sales person (Russ Walker) was great. He listened to what my daughter wanted, and was very friendly and helpful. He wanted us to have a good experience, and told us so. He was also familiar with the online price and advertisement that brought us in. I had done a lot of online research before going there. The car price was very good and the dealership readily honored it. The sales support team was also friendly and helpful. Onsite financing was simple and easy. Marina, the Finance Manager, identified a great Ford maintenance option, and we took advantage of it. It was a great car buying experience overall. More

Azeez is the best car salesman I had the pleasure of working with Azeez at Koons Ford to get into my new Ford Escape. Azeez is a pleasure to work with, friendly, kind, and does not I had the pleasure of working with Azeez at Koons Ford to get into my new Ford Escape. Azeez is a pleasure to work with, friendly, kind, and does not pressure you into anything. I enjoy seeing him when I come into the dealership for my oil changes. If you are considering a Ford, go see Azeez. You won't regret it! More

2015 Ford Explorer Sport From the minute I walked into the dealership, the staff was very helpful and professional. The sales and finance consultant Jeff Ottenberg provided m From the minute I walked into the dealership, the staff was very helpful and professional. The sales and finance consultant Jeff Ottenberg provided me with excellent service from A to Z. I was able to test drive, complete the paperwork and drive out with a brand new car with in couple of hours...and did I say that the Explorer Sport is AMAZING!! So thank you for the best service ever. His professionalism and recommendation on options and warranty was very important to me to make the right decisions. I will enjoy driving my new SUV for a very long time. More

Azeez awesome job Azeez did a excellent job on getting the truck we needed the way we needed it. His customer service is excellent. We look forward to coming back fo Azeez did a excellent job on getting the truck we needed the way we needed it. His customer service is excellent. We look forward to coming back for the same service. More

Raptor customer Osman and Koons best experience buying a car. I usually go to Sheehy but they are not customer friendly. This place was great. Highly recommend. Osman and Koons best experience buying a car. I usually go to Sheehy but they are not customer friendly. This place was great. Highly recommend. More

Service Disaster: Answer the phone! Know where my car is! No One Wanted To Schedule My Recall Or Return My Calls I phoned Koon's to get a recall addressed and perform the 30k mile service on my car. It wa No One Wanted To Schedule My Recall Or Return My Calls I phoned Koon's to get a recall addressed and perform the 30k mile service on my car. It was a bad experience from the start - I had trouble scheduling an apt (it was supposedly a "difficult recall fix" and so they wouldn't schedule the recall unless the service dept. said it was ok) - but the service dept wouldn't answer the phone or call me back or respond to my request on www.fordowner.com. After calling once a week for three weeks (no joke - three weeks of calling - I finally asked if everyone has trouble scheduling recalls to be fixed and was literally told "you can take your car to any dealer to get a recall addressed"). I finally got the scheduler to get the service dept on the phone (this is the closest dealer to my house) and got an apt a few days later. Everyone But One Employee Goes Home Around 5/530 - And She Can't Help Folks AND Answer the Phone It's inconvenient to have to take your car in for a recall service, so I try to make it worth my while by paying $400 to do the 30k mile service (which is not cheap for a couple of filters and a tire rotation - but fine, kill two birds with one stone). I call around 5.15 to the service dept to try to schedule a ride from metro to the dealer - on hold for 10 minutes; hang up. Call again around 5.45 as I am leaving work - on hold 10 minutes hang up. Call on metro en route to dealer - ask front desk if she can get someone at service dept to answer phone - "sorry - but she's helping another customer" - "isn't there someone else you can get" - "no") - on hold for - no joke - 18 minutes. I actually am still on hold after my metro train arrives, get a cab to service dept and am walking in the door - "have you still been on hold - you need a ride right?" "i'm actually already here - i was on hold this last time for 18 minutes" "so sorry". turns out all of service dept leaves between 5 and 5.30 - WHAT? one person there - handling all customers and answering the phone? How is that good service? Here Are Your Keys - Go Walk Around The Dealer Lot And Find Your Own Car But it gets worse - I pay, and the only service dept employee says "I don't know where your car is - and the person that normally brings the cars around isn't here, so you are going to have to walk around and find your car"; "are you kidding me"; "I'm not. I'm sorry." I don't want people to tell me they're sorry, I want someone to help me - answer the phone, know where the F my car is - and get it for me if I am paying you $400 to swap out some filters and rotate the tires! The positive reviews of the service dept appear to have been written by people that have never been here. There is no way the multiple layers of bad service I encountered happened to be my bad luck. It was a mess from start and finish. There is no need to pay good money for this service. Get your regular service somewhere else and save money and get better service. More

Great Experience Working closely with David and Victor, I got a good deal on the car that I wanted and was treated with respect throughout the process. The folks at K Working closely with David and Victor, I got a good deal on the car that I wanted and was treated with respect throughout the process. The folks at Koons were definitely the most personable of any of the dealerships I visited throughout my search. More

A New National Standard Jeff Ottenberg's professionalism and responsiveness should set a national standard for automobile salespeople. He's the reason I've been loyal to Ford Jeff Ottenberg's professionalism and responsiveness should set a national standard for automobile salespeople. He's the reason I've been loyal to Ford since 1991. More

pleasant experience We purchased our car with the help of Soufiane Laamime who was extremely helpful, professional and pleasant to work with. Highly recommend this deale We purchased our car with the help of Soufiane Laamime who was extremely helpful, professional and pleasant to work with. Highly recommend this dealership to anyone purchasing a ford. More

Pleasantly surprised Koons Falls Church had a car on their website with a good enough price to make us come down from Baltimore to get it. A couple weeks later, I noticed Koons Falls Church had a car on their website with a good enough price to make us come down from Baltimore to get it. A couple weeks later, I noticed some hand-written numbers bleached into the tint on the windshield. I contacted Soufiane, our salesperson, about it. I expected to have to put up a fight about it, but with just pictures as evidence (to save me the drive), he worked it out to have their windshield guy (who was also awesome) come to me to have it replaced. So impressed all around! More