Koons Falls Church Ford

They are either incompetent or intentionally deceitful I rarely write reviews, and when I do it is usually because the service was so great. Unfortunately, the service was so bad in this case I was compel I rarely write reviews, and when I do it is usually because the service was so great. Unfortunately, the service was so bad in this case I was compelled to write this review. My fiancé and I had a horrible experience with Koons Falls Church Ford. We were only looking and did not intend to buy, but the price we were offered seemed too good to pass-up. As soon as we decided to buy everything went downhill. Our salesman would make a representation and later we would find out he lied or was just inept. To recount a few: (1) "Come in tonight and we will get the deal done." My fiancé goes in, waits a couple of hours and accomplishes nothing that couldn't have been done over the phone or the computer. (2) "This new $400 'plates' fee is standard with all dealers." The plates fee was not standard with all dealers, it was one of many fees tacked on in an attempt to nickel and dime us back up in price--it cost four times as much as our State charges to register the vehicle and deliver license plates. (3) "I have ran the credit options, you qualify for everything. You just need to come in and sign the papers." She goes in again. After making her wait a couple hours they only have one option with an unreasonably high interest rate. Due to one deception after another we decided not to buy from this dealer and request our $3,000 deposit be returned. Our car salesman never calls us again and the guy in charge of our financing, Joshua Jones, doesn't return our phone calls that day. I call again the next morning and finally get a hold of him. He says the car salesman was supposed to call us the day before to inform us the deposit was refunded. At this point he informs me it will be three to five business days until we receive the refund. We wait five business days from the day before, no refund. Assuming he lied about the day the cash was refunded we wait another day, still nothing. I call and leave a voicemail, no response. I call the next morning and ask for the person in charge of refunds, I get Josh Jones. This is when he informs me that their accounting department never actually processed our refund. At least this time they send me a receipt. Now, I am informed it will be 5-7 days until the refund will show up in our account. This is day one. The failure on the part of Koons to refund our money does not surprise me. This whole process was marked with deceit and ineptitude on the part of Koons, often making it difficult to distinguish which was at play. I would strongly discourage anyone buying from Koons Falls Church Ford. More

Do they even want my business I felt this dealership defines the classic image of car dealers being shady. I was called originally by Joe Bond, a manager, who sounded very upbeat I felt this dealership defines the classic image of car dealers being shady. I was called originally by Joe Bond, a manager, who sounded very upbeat and said he had the exact car I was looking for and that he would email me the info on this car, and then I could set up an appointment. Before the email arrived I had received an additional call from the dealership. When the email finally arrived it contained two cars that were not at all what I was looking for. No mention of the car I was told about. I responded back via email to correct the assistant that of what exactly I was looking for. Soon after another email arrived. This time one of the two cars was close enough. I decided to see the dealer and test drive that car. I arrive at the dealer the same day, and upon entering proceed to wait for someone to help me. No one approached me, no one acknowledge be at all. After approximately 10 minutes I went up to the sales manager that was sitting in his traditional sales perch, and at this point called Joe. Joe greeted me enthusiastically, and then passed me off to his sales man Rezaul. I don't know if it was my shorts, having two kids with me, or what but he had zero enthusiasm. We quickly talked about what I was looking for, took my car keys for his re-sale manager to price my trade, and he went to check inventory, and then we went to find the car. After 10 minutes of looking I decided that I better just drive something. A bit odd that here I chatted back and forth earlier about a specific car and then its gone. We go for a test drive and he was fine in the car. Rezaul spoke very very softly, and I had to ask him to repeat himself several times. We then sat down so we could talk numbers. We talked about the car specifics, and then he worked to price my trade which was based on Autotrader. I had already received an offer from CarMax so I knew my car was worth $6,500, right at the KBB fair condition price. My company is eligible for the X-Plan so I thought this would be easy. Rezaul went off to get the price. X-Pan so it should be quick, 20 minutes later he returned with a VERY high price in a box on a sheet that was listed as X-Plan price. Now according to Ford Partner Program website, I should have received a true copy of the invoice. "The dealer is required to provide you with a true copy of the factory invoice showing the Partner Recognition price on the line labeled X-Plan. You should also receive a complete and signed AXZD-Plan Pricing Agreement showing each item and its price." I did NOT receive any copy. I was simply flashed a price. This was higher than I was thinking the car would be based on my previous Internet research on sites like TrueCar.com. When asking about the rebates being offered he said I wasn't eligible, NOT 100% TRUE, because of the special pricing we could probably get a better deal not going the X-Plan route, ok I thought let's discuss it. According to Ford Partner Program website: "for most. Partner Recognition participants are eligible for most public incentives. There are some offers that are not compatible with this offer. Your dealer can best determine which incentives you are eligible for." When I told Rezaul the price was more than what I wanted to spend he started with the typical "What will it take to get you to buy the car today?" To which I truthfully replied I had to let my first see and drive the car. He said no problem I could always put a deposit down on the car, and come back, to which I said NO WAY. I am not paying for something I am necessarily buying. We talked some more about the price of my trade, how moving out of the X-Plan could actually make it cheaper. I explain to him that I didn't want him to go through the effort because we were so far off. He wanted to try to get a better price, so he disappeared again for 15 minutes. Mind you I don't have my keys so I can't leave if I wanted to. Typical car dealer tactic. We went back and forth offering me more for my trade, up from the $4,800 initial offer, and brought the car down a little more, but never really got close to what I could buy the SAME car at another dealership for $27,684. The best pricing the could come up with was high $28k, but I wouldn't be able to get financing through them. I frequently told Rezaul and his manager that I didn't want them to keep looking at this because I wouldn't buy the car today, and certainly NEVER from them. Questionable things: 1) Did the misrepresent their inventory to get through the door 2) Did I really see the X-Plan pricing 3) Was I really not eligible for and promotions, special offers or financing? 4) What was the real price they would sell me the car I wanted and not the demo that I agreed to drive just so I could take a test drive More

A great car buying experience 04/25/14 JoAnn Parker I was told by a employee Keiko Bullock 2 come up their last year and purchase a precertified used car Because i was not ready 04/25/14 JoAnn Parker I was told by a employee Keiko Bullock 2 come up their last year and purchase a precertified used car Because i was not ready yet 2 take on such a big obligation and investment at that time. But in the meantime i was doing research on cars and dealerships. And in the past i have had horrible car buying experiences and i said that this probably would not be any different.But i cannot believe it i was wrong and i purchased a car a 2010 ford fusion Se pre owned and pre certified that i saw on the internet. I woke up yesterday morning and said i am buying me a car today.So i tele the dealership ans i spoke 2 Osman Aberra and made a appointment 2 come in yesterday. I saw the car test drove it with Nate Mehretab who was helping me because Osman was on a run. He was so professional and helpful and not trying 2 pressure u 2 buy a car. Because most salesman will try 2 sell u a car by any means and i really liked that. And i am very happy with my car choice and how i was treated and i would definitely purchase a car from them again in the future. More

What a farce We stopped in and clearly told the salesman and sales manager that our purpose was to only to browse and redeem the $50 gift card for test driving a n We stopped in and clearly told the salesman and sales manager that our purpose was to only to browse and redeem the $50 gift card for test driving a new car offer I recieved at the DC Auto Show. Chris the Salesman was new, and we test drove a Ford Explorer. Meanwhile, the dealership assessed our vehicle, in accordance with the Koons promotion at the time to offer 25% over Kelley Blue Book (KBB). After the test drive, the sales manager Chris joined our discussions, and offered $500 trade-in for my vehicle. KBB says my vehicle is worth 2300-3750 for a trade-in. We asked what our other vehicle might be worth, and Chris came back with $9000. KBB says between 11000 and 13000. We were there over four hours, and subjected to a high pressure sales tactic. Oh, yes, we never received our $50 gift card. We will not return. More

Well Done I've neither written reviews nor planned on ever doing so, but upon purchasing a new truck from Koons, Victor asked if I felt comfortable doing so and I've neither written reviews nor planned on ever doing so, but upon purchasing a new truck from Koons, Victor asked if I felt comfortable doing so and here I am. Knowing exactly what I wanted, I called Koons Falls Church and set up a test drive with David Mason. First impression upon walking in was great- everyone stood up and asked who and what I was looking for and how they could help. I take it because Georgia David is fairly new, Victor came over to assist me as well. The two of them were more than appreciative of my business. Again, knowing exactly what I wanted, I came in with a price in mind and Victor/David worked to get down as close as possible to that number. Bottom line, I went to a few dealerships and Victor/David beat those others on price of a new F-150 by $1,000 with all fees, taxes, tags etc. included. I even walked out my first day after some negotiating and David said he "knew" I was going to come back, so he put the truck in the back of the lot to save it. Doesn't get much better than that. Koons Falls Church, David, and Victor, want your business and are willing to do whatever it takes to make your time there pleasurable and up to all expectations. Well done to Koons. More

Buying a new car from another state I could not find a Fusion Hybrid configured like I wanted local. Through Auto trader I found that Koons Ford had one. I called and worked with Osman, I could not find a Fusion Hybrid configured like I wanted local. Through Auto trader I found that Koons Ford had one. I called and worked with Osman, over the phone and through email. He made the purchase trouble free and without problems. I worked for 2 weeks with another dealer that could not get the out of state purchase correct. Osman had no problem, he met me at the Airport and drove me to the dealer, where we finished the paperwork in short time. I have bought about 15 cars since 1966. I would like to say this was by far the most pleasant, stress free purchase I have made. Even though I had to fly 650 miles to take possession and a 650 mile drive home, it could have been a disaster. Osman was an extremely knowledgeable, very friendly and a pleasant person to deal with. I purchased from this dealership because Osman was diligent on following up with calls and emails without being pushy. No other salesman from here, Jacksonville Fla, Maryland or Detroit that I talked to did.There were not many Fusions Hybrids here in north Alabama to pick from. I felt totally non hassled and at ease with Osman. Its the first time I can say, I didn't feel weary after negotiating for a car. He treated me like family and with respect and was extremely pleasant to deal with. I did not feel any phoniness about him. Things have changed in the car sales business because of the Internet, and Osman knows how to deal with it. I got what I wanted at the price I was happy with, without all the headaches. I would not hesitate to purchase again from him and this dealership over a local one here in Alabama or any place else. More

Osman was extremely helpful. I did extensive research and called/visited several dealerships in the area. Osman worked with me to provide the best price and service in the area. I look forward to recommendin called/visited several dealerships in the area. Osman worked with me to provide the best price and service in the area. I look forward to recommending as many people as possible to purchase their new Ford from Koons through Osman. More

Another fabulous streamline experience with Jeff! We have been buying cars from Jeff for 14 years now. Just purchased our 15th vehicle from him. Jeff goes out of his way to make buying a car an great have been buying cars from Jeff for 14 years now. Just purchased our 15th vehicle from him. Jeff goes out of his way to make buying a car an great experience and he has become part of our family. With two of our four kids driving now, Jeff sold them their first cars as well!! The next two will be purchasing their cars from him when the time comes for them. We will never buy a car from anyone else so hopefully Jeff doesn't have plans on retiring anytime soon! More

This was by far one of the best car shopping experiences. I shopped at other deleaships before and was quite hesitant to continue my car search until I got to this dealership. I purchased my ford edge from I shopped at other deleaships before and was quite hesitant to continue my car search until I got to this dealership. I purchased my ford edge from Osman Aberra and not only was he professional but also helpful and very informed. I would recommend this dealership to anyone shopping ford. I had a fantastic customer experience.. Thank you Osman for all your hard work! I love my new ford Edge! More

Osman Aberra was by far one of the best salespeople I've worked with. He kept me posted daily and got me a deal I was comfortable. I would recommend him to anyone looking for a great deal. I've worked with. He kept me posted daily and got me a deal I was comfortable. I would recommend him to anyone looking for a great deal. More