Koons Falls Church Ford

Since I purchased my Ford Fusion in 2010, I have had Since I purchased my Ford Fusion in 2010, I have had nothing but problems. Not only mechanical – but, also with the dealership. My car shuts off wh Since I purchased my Ford Fusion in 2010, I have had nothing but problems. Not only mechanical – but, also with the dealership. My car shuts off while driving all the time. Additionally, it shakes and jerks. The dealership initially was responsive to my calls and concerns. For the last few months, that has not been the case. The entire situation is unacceptable. The car has been in the shop five different times, to include today – all for the same thing as listed above. Each time, I was told they had fixed the issue. In addition, they said they would wash/fill up the gas to where I left it. This was done correct once. At one point, my car was in the shop for a month. They decided the transmission needed to be replaced – which they would do free of charge. On the day this repair was to be made, they all of a sudden changed their minds and reneged on that commitment - claiming they had found the real issue – which, as it turns, out – they did not. When I had come to pick up my vehicle, I found a pack of cigarettes in my middle console – all half smoked. Obviously, someone was smoking in my car – which should not be allowed. Since I was getting nowhere, the Service Manager suggested I file a claim with the Ford Replacement Car program. I was told by DJ, Koon’ Sales Manager, the replacement process should take only a week. He even suggested that I should not make another payment on my vehicle. I started this claim process on December 1, 2011. I was finally sent a breakdown worksheet from Corporate, in particular, Jeff Terrell, on February 3, 2012. He stated I would need to pay nearly $6,000 up front for the used miles on my car. Also, he said in order for them to set me up with a replacement vehicle, I would have to take out another loan. I wrote him back immediately on February 3, 2012 and again today, February 7, asking how he came to that amount. I have yet to hear back from him. I am not going through with this if that is the deal they are going to give me. This whole situation is ridiculous and unacceptable. I dropped my car off to the service center at that dealership today because I cannot drive this vehicle any longer. My service representative, Jason Treadway, set me up with a loaner. Jason now claims they can no longer give me a rental for more than 5 days. After five days, the rental will be on me. I asked why the change because they had kept my car previously trying to work on it for a month and I had a rental for a month free of charge. He stated because of the money spent on my vehicle previously. This is the final straw. It is not my fault the car is a lemon --- I should not be punished – which I feel is the case. This car is a lemon and this whole situation has been ridiculous. I have a 4 year old daughter whom I drive to and from school daily. I purchased this vehicle because of the many safety awards it had received. Again, the car I was dealt is a complete lemon and I should be refunded – and not by me having to pay $6,000 up front. I feel I deserve an apology on all counts. Koons and Ford have treated me very unfairly. I feel as though I have been taken advantage throughout this entire process. I ask you, please, to remedy this situation immediately. Again, it is not my fault that I purchased a very unsafe car – which this one is. More

Koons Ford always goes above and beyond to make certain the customer has a pleasent experience. For sales and leacing, Jeff Ottenberg is the most efficient and pleasent person I have ever dealt with in bu the customer has a pleasent experience. For sales and leacing, Jeff Ottenberg is the most efficient and pleasent person I have ever dealt with in buying and leasing a new car. I have personally purchased and leased 5 cars over a decade with Jeff, and he is always great to work with. THe service department is top notch and efficient as well. I love the on-line appointments. More

The absolutely BEST car-buying experience I've ever had. Ask for Jeff Ottenberg, who was knowledgeable, pleasant, helpful, respectful. No hassels and no issues - just a smooth transaction. That was in May Ask for Jeff Ottenberg, who was knowledgeable, pleasant, helpful, respectful. No hassels and no issues - just a smooth transaction. That was in May 2010, when I purchased my 2011 Mustang. Since then, I've been to the Service Department 3 times - WOW - also a great experience - the last this week. Ask for Jason Tredway - very pleasant, helpful, knowledgeable - and keeps me informed every step of the way. A plus is Koons Ford in Falls Church has a great detailing service - my Mustang looks brand new each and every time I get that done. Overall a FIVE STAR experience each and every time! More

I went to go buy a car for college and they were very open and honest with me and willing to work with me to get everything I needed. Also very kind, courteous, and on top of things and always smiling. open and honest with me and willing to work with me to get everything I needed. Also very kind, courteous, and on top of things and always smiling. More

My car had a serious issue over 200 miles from home, and luckily for me, it was towed to Koons Ford. I received exceptional service from Joe Hopson and the Koons Ford service team. The car's problem prove luckily for me, it was towed to Koons Ford. I received exceptional service from Joe Hopson and the Koons Ford service team. The car's problem proved tricky to diagnose and repair, and Joe was extremely persistent in pursuing every possibility until 100% satisfied that the problem was fixed. He communicated with me regularly throughout the repair process and provided very complete explanations of what was going on. I received this exceptional level of customer service although I live several states away and am unlikely to be a repeat customer. I was very pleased with my experience with Koons Ford and Joe, and would highly recommend them. More

I've owned a number of cars in my 60+ years. This is the first time I've done extenseive research, made an offer, and purchased a car without feeling pressured. After the first test drive, I did most of my first time I've done extenseive research, made an offer, and purchased a car without feeling pressured. After the first test drive, I did most of my communication with Koons via email. I will say that even though you think you've got the price nailed down, you don't. I still had to spend more time than I wanted in the dealership. But, everyone was professional and helpful during the process. My sales associate, Chaz Bryant, was especially personable and knowledgeable about the vehicle I was interested in (2012 Focus). He demonstrated all the features and offered to help anytime I had questions after my purchase. If you want a pleasant, low-key experience purchasing a vehicle, go talk to Chaz at Koons. Also, Sean Felder in Finance was great at finalizing the sale. I had a loan approved through my credit union, but Sean got me a better rate at a local bank. More

I had an experience that upset me very greatly, then a Customer Relations person by the name of Maria Scicli called me back and fixed the problems with no delay! Koons Ford should get rid of the jerks in Customer Relations person by the name of Maria Scicli called me back and fixed the problems with no delay! Koons Ford should get rid of the jerks in sales and give this lady a promotion! Someone who treats people with such dignity and respect. Another dealer would be silly not to steal her away! That was the best thing about our purchase. More

I have just bought my third car from Koons Falls Church Ford, this time because I decided I wanted to have Randy Gabler continue to service any car I bought and because Randy referred me to Jeff Ottenberg Ford, this time because I decided I wanted to have Randy Gabler continue to service any car I bought and because Randy referred me to Jeff Ottenberg for consultations on my purchase. In fact, I ended up with a second Ford Escape. As a general matter, I do not look forward to the prospect of selecting and bargaining for a new car, but I was treated with respect and my prior business with Koons was acknowledged and valued. Good work, gentlemen! More

The staff at Koons Ford were courtious, professional and performed excellent service on my Ford truck. I will return and use the Koons service department again with out hesitation. They fixed it when others performed excellent service on my Ford truck. I will return and use the Koons service department again with out hesitation. They fixed it when others had no clue what they were doing and they fixed it right. Though the cost was a little pricy I received great customer service, repairs were preformed in a timely mannor and they were done right. So for a few dollars more I have the comfort of knowing that my truck is up to spec and safe to drive and that the work was done right. No bull or lip service just real work that gets it done. Money well spent. Thanks to Randy Gabler and his crack team of mechanics. Thanks guys I'll be back. Best Paul A. Dols. More

It was easy to make an appointment and when I arrived they were quick to point me to my service adviser. My wait was comfortable and within the expected time frame. Checking out was just as easy. My a they were quick to point me to my service adviser. My wait was comfortable and within the expected time frame. Checking out was just as easy. My appointment was efficient and the services provided were reasonably priced. More