Koons Falls Church Ford

Best car dealership experience I've ever had, and my first one was in 1959. The salesman, Art Richmond, was patient, knowledgeable, and a true gentleman. He found us a car (2011 Ford Fusion SEL) with w first one was in 1959. The salesman, Art Richmond, was patient, knowledgeable, and a true gentleman. He found us a car (2011 Ford Fusion SEL) with which we have been delighted. Art did not pressure us in any way. He pointed out the features of the car(s) during our test drive(s), and he answered all of our questions to our satisfaction. I am confident that our future experience with Koons' service department will be very positive too based on what I have heard from others who have been there. The physical facilities were immaculate. The sales manager was very nice and responsive. More

We purchased our first Ford from Koons Ford, Fall Church in 1993. We have purchased two more Fords since then, the latest in 2008. We have used Koons Ford to perform all the maintenance, service and repair in 1993. We have purchased two more Fords since then, the latest in 2008. We have used Koons Ford to perform all the maintenance, service and repair needs for each of our cars. The service and attention to detail have been absolutely GREAT. They have taken real good care of us and our cars. We have had our current Service Advisor, Mr. Randy Gabler, for over seven years and he is very attentive to our every need. When I call to ask if I can bring one of our cars in for service he is always quick to say: "sure, when the best time for you, Mr Noble?" Randy listens to me when I describe a problem or trouble I'm having and makes sure it is taken care of correctly. I am very pleased with Randy and I know he'll take good care of our cars. I would highly recommend Mr. Gabler and Koons Ford, Falls Church to any one who is looking buy or have a car serviced. More

Geoffrey and I spoke early Monday - he told me what he had in stock and we agrred that I would drop by at 6:30pm to check it out. Geoffrey was ready the moment I arrived - took a test ride and sat down t had in stock and we agrred that I would drop by at 6:30pm to check it out. Geoffrey was ready the moment I arrived - took a test ride and sat down to make the deal - Set the deal and signed the paper work!! Then Geoffery even took the time to teach me about all the Fusion Hybrid features and set up my iPhone with Sync - even made my day with Met Opera on Serius Radio!! More

Randy gabler is the secret weapon at Koons Ford Falls Church - my father was the attorney for the Ford dealer back home and taught me that the Service Department was the source of customer loyalty - well Church - my father was the attorney for the Ford dealer back home and taught me that the Service Department was the source of customer loyalty - well Randy has been maintaining my Fords sinceI had an F-150 - then I purchased my Escape Hybrid at Koons Ford Falls Church and for almost 5 years Randy kept it purring along and then May 30 I purchased my Fusion Hybrid to replace the Escape Hybrid at Koons Ford Falls Church knowing that Randy Gabler would still keep me on the road with a smooth running car. If Randy supervised maintenance on space shuttles I would bring them to him along with my car! Randy is truly the secret weapon at Koons Ford Falls Church - he delivers customer satisfaction that keeps people like me returning for service and to buy cars!! More

Soufiane listened to what we needed, and foundseveral cars for us to look at. We never felt pressured. We left within 4 hours, with the car in hand. This is the third car we've purchased from Koons, t cars for us to look at. We never felt pressured. We left within 4 hours, with the car in hand. This is the third car we've purchased from Koons, the first used car we've bought from them. Always great service and the right price. Highly recommend. More

I went to Koon's Falls Church on Tuesday, May 3rd, knowing what I wanted to look at, having done a lot of research online. I was very quickly greeted by Abiel who was very friendly and offered to tak knowing what I wanted to look at, having done a lot of research online. I was very quickly greeted by Abiel who was very friendly and offered to take me on a test drive of a Ford Fiesta. Afterward, I was almost ready to buy, but I wanted to take an extra day and sleep on it. There was no pressure and Abiel even came in the following morning (on his day off) to take me on an extended test drive of another Fiesta with more options. He was able to explain all of the cars many features, even though it had only been on their lot for one day. I purchased the vehicle that day, Wednesday, May 5. I love the car, and buying it was super easy. Before buying from Koon's Falls Church, I had only ever bought used cars that were for sale by owner. I was nervous about buying a new car and making sure I got a fair price, but Abiel made it easy - he explained the price breakdown, msrp, delivery fee, etc. For my first new car and dealership experience, it couldn't have been better. More

I went over to Koon's Ford on a Sunday Afternoon and they were open, this was great. Try to test drive a car in Northern VA any other day of the week. I was immediately greated by Abiel who was very friend were open, this was great. Try to test drive a car in Northern VA any other day of the week. I was immediately greated by Abiel who was very friendly and informative. In a few short minutes we were off test driving the cars that I was interested in. They have a great selection in cars and pricing too so I had plenty to browse through. After reviewing the cars, I still was not certain which car I wanted. Abiel explained my options and we made an appointment to follow up; no hard sell pressure either. Great experience. More

I purchased a 2012 Focus from Jeff and, as usual, the experience was outstanding. This was the 19th Ford my family has purchased from Jeff. We still return to Koons Falls Church and Jeff Ottenberg for ou experience was outstanding. This was the 19th Ford my family has purchased from Jeff. We still return to Koons Falls Church and Jeff Ottenberg for our new cars, even though we have moved out of state to Raleigh, NC. Jeff has always been the consummate professional and makes the purchase experience smooth, quick and painless. We plan to return to Koons for our 20th purchase when that time comes. More

Contacted Mike Bancroft about a Ford fusion that I saw online and fell in love. Mike suggested another fusion that had more safety features that I may like more. Since I have a 16 month old this is a grea online and fell in love. Mike suggested another fusion that had more safety features that I may like more. Since I have a 16 month old this is a great importance. When I arrived he had the fusion pull up front to the dealership for me to see. Took one look and was in love. Jeff then took care of my paperwork and all was smooth. Thanks koons ford!!! More

The nicest, friendliest, low pressure people. Geoff was extremely helpful and completely informed easily answering any questions we had. The whole experience from beginning to end was professional and I fe extremely helpful and completely informed easily answering any questions we had. The whole experience from beginning to end was professional and I felt we got a great deal for my new, favorite car! More