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Koons Ford of Annapolis

Annapolis, MD

4.5
1,549 Reviews
Proudly Serving Our Community Since 1969. Everyone at the Koons Ford store and the Koons family want to very simply just say thank you. We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self. The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle. While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service. -Joe Koons
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2540 Riva Road

Annapolis, MD

21401

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Showing 1,549 reviews

April 21, 2016

See yanni & Dre Stopped by on a Tuesday afternoon not expecting to buy, but wanted to see a used car they had. Met YANNI #awesome great dude took us for a test drive More

by Dominick Spriggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yanni,Dre
January 12, 2016

Friendly Staff - 100% Incompetent Service Department My experience with Koons Ford was horrendous. Before reading my experience, know that I am a manager in the restaurant industry where things often don More

by Johnnypelk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Treas
December 24, 2015

Service Professional I came in for an oil change and because of a knocking under the hood of my Explorer. I was immediately greeted by a Service person Jeffrey Carter. Onc More

by John K.
Recommend Dealer
Yes
Employees Worked With
Jeffrey Carter
October 21, 2015

Terrible service My 2013 fiesta still under warranty had to be services for a recallThey said it would be ready in a week ended up being 2 1/2 wks no receipt when I p More

by Pabbmd1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Earle moseby and jody
October 21, 2015

Koons of Annapolis totally just ripped me off I just got charged double what I should have by Koons on a wheel bearing. They would not match other quotes either. I will never go back and I will More

by Brookstevens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager and JD
September 05, 2015

Double side tape! REALLY??? Horrible service department. Purchased a brand new 2016 Ford Explorer XLT. After 2 days navigation broke, loud humming from engine and wind was comin More

by Teebaby71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Earl Mosby, Andy Monk, Jody Henry, Elliott Davis, Jason Teague
June 18, 2015

Excellent Service and Experience. I purchased my previous car from Koons and the experience was good so I thought I would try them again. My Explorer was stating to fall apart and thus More

by Tricia H/C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlita, the receptionist (whose name escaped me),Dusty Odam.
June 04, 2015

Terrible service, put my car back together incorrectly I took my car in for a brake problem, and it was kept in the shop for 4 days. They called me and told me it was ready for pickup, so I drove up from D More

by Disappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dusty Odom, Jody
May 27, 2015

Horrible sales pitch I came in to test drive and potentially purchase a new Focus. Everyone was very friendly and even offered me water after the test drive. However, thin More

by mzd3
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elliott Davis
April 12, 2015

HUGE RIP OFF I brought my 2001 Ford Escape in last year for a recall and while driving there the check engine light came on. When I dropped off the car I told the More

by ML1129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dusty Odom
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