Koons Ford of Annapolis

Before I moved to Annapolis, I always had service on my vehicle performed by the local dealership in their in-house oil/tire center and what not; thus, in Annapolis, I naturally sought out Koons to perform vehicle performed by the local dealership in their in-house oil/tire center and what not; thus, in Annapolis, I naturally sought out Koons to perform similar work on my car. I was not impressed. Here's the list of things I noticed. - There were a lot of workers standing around and chatting inside of the drop-off area. Now, they may have been on break, but none of them seemed to care that I had driven my car in. - The head service guy there that day came off as a "used car salesman" type, trying to rush me through things. He took my keys and sent me to the waiting area. - The waiting area was very disappointing. Compared to other dealers, this one was a dump. - The service took three times longer than what the head service guy told me it would. - After the oil change and tire rotation was done, the head guy came to me with a list of things that his mechanics noted needed attention. I am not conversant on car parts and equipment, and he tried to get me to have most of these taken care of in this visit without explaining what any of it was. I denied it and had a mechanic friend and a separate service center look at my car, both of whom said that Koons was trying to get me to schedule some unnecessary work. - My car is white, and there were smudges from dirty workers' hands all over the front of my car when completed. My impression of Koons Ford is that it is the service center you hear the commercials criticizing where they find/make things to work on with your vehicle just to make a quick buck. I will not return. More

Noticed that there was a 2002 Cadillac Deville DHS so called the dealer and inquired about the availability and the price of the car. I was informed by Bruce, one of the sales rep that after checkingwit called the dealer and inquired about the availability and the price of the car. I was informed by Bruce, one of the sales rep that after checkingwith the manager was priced at $6900(which for this vehicle is almost $1700 more than the KBB value for this vehicle in excellent condition). Anyway, I told Bruce that I would either try and come pass the lot on my lunch break or after work. When I arrived at the dealership I asked for Bruce, reminded him that I had called earlier about the Caddillac and that I was there to look at the vehicle. He told me to wait and in the process walked over to I guess was one of the other reps/manager's office and inquired about the car. He (Bruce) came back to me and said that the manager was going to take the car home and see if his wife wanted the car and if so he was going to buy it. This was really irritating because: 1. You could have provided me this information when I first called, thereby eliminating an unnecessary trip and complete waste of my time. 2. Being a customer service rep, and seeing that there was a potential buying customer onsite, I have would given the customer the opportunity to purchase the car first. (Since I work in Services, my customers always come first. I WOULD NOT have told a potential customer that an employee/employee's wife IS THINKING about buying the vehicle. I thought this was very unprofessional. You won't have to worry about me purchasing a vehicle from this dealership. More

I'll give them a 4 rating overall because everything turned out to be relatively easy. I made sure that the salesperson understood immediately that I knew what I was doing and was not interested in "pl turned out to be relatively easy. I made sure that the salesperson understood immediately that I knew what I was doing and was not interested in "playing the game." I've done my homework so show me the car, quote me a price and let's see if we can make a deal. They tried a few of the usual tricks, like the four square deal presentation...stop them immediately and make them present it to you the way you want to see it. The price we agree was fair; the financing process was easy, there were no hidden or deceptive charges, and the car was ready when promised. Our sales person was very pleasant and respectful. More

Beata was very helpful in the new truck options and walk through on the options of my new 2010 150 Pick -Up truck. My truck gets 22mpg. / 4.6 v-8 4x4. I love the truck and got the extended bumper to bumper through on the options of my new 2010 150 Pick -Up truck. My truck gets 22mpg. / 4.6 v-8 4x4. I love the truck and got the extended bumper to bumper coverage. Beata followed up and has updated me on new product announcements for new Ford 150 's ...I even asked he to keep an ear and eye out with the used car div. to find me a goo trade in as a second car for my wife...Beata networked with you used car group who take in trades on new deals and they will notify me on any 2010/2011 trade ins. She has terrific customer serv follow-up and is very sincere not just a quick sale .....Regards , Peter Fuss More

Beata Brodal Johnson is the bomb. I had my car stolen on 6/18 and totalled 6/21. I needed a car and was interested in either a Fiesta or Focus. I contacted Beata on or about Saturday, 6/25th. I decided o 6/18 and totalled 6/21. I needed a car and was interested in either a Fiesta or Focus. I contacted Beata on or about Saturday, 6/25th. I decided on a Focus but really wanted a 2012 Focus Se Hatchback Glass Crystal Metallic color (a color not easy to find) and I needed to keep the price down. I met Beata today 7/5 and I will pick up my 2012 Focus SE Hatchback Glass Crystal and my monthly payment (which includes maintenance and extended warranty) on Friday. What a wonderful experience and I know it was to the hard work of Beata and Koons Ford Annapolis that my life is a little brighter because Beata cared, understood and made it happen. Thank you, Beata--all my friends, co-workers, family members and neighbors will know -- check out KoonsFord Annapolis and ask for Beata. More

Beata is a very pleasant and helpful sales person. She helped me find the perfect car I was looking for. Her and her finance team went above and beyond to get me the best price. I highly recommend going t helped me find the perfect car I was looking for. Her and her finance team went above and beyond to get me the best price. I highly recommend going to see Beata at Koons Ford of Annapolis. More

I traded in my 2005 Jeep Liberty for a 2008 Ford Escape in April 2011. My boyfriend who helped me with the purchase called the dealership prior to our drive up to Annapolis to see if the vehicle we had se in April 2011. My boyfriend who helped me with the purchase called the dealership prior to our drive up to Annapolis to see if the vehicle we had seen online was still available (you never know!) and luckily it was. Beata answered the phone call and was very informative about the vehicle, we let her know we would be there by 12pm. When we got to the dealership, a salesman approached us and greeted us right away. We asked for Beata since she had previously helped us over the phone and the gentleman let her know we had arrived. Even though she was already working with a customer, she came out, greeted us and said she would be right with us. We probably waited about 10 minutes before Beata came back with the key for the vehicle we were interested in and apologized for the delay. She set us up with the vehicle for a test drive while she finished up with the customer she was with. After driving the Escape for about 10 minutes, I LOVED IT! I was really looking forward to making the purchase but was worried about the financials. Beata has just finished up with the previous customer when we got back, so we were able to sit down and talk about the purchase. Beata was very helpful during the negoiations for the purchase, I was able to spend less than I anticipated spending and she even had the finance department look for a better loan than the one I had already qualified for. During the whole process of this vehicle purchase, everyone I encountered at the dealership was extremely and helpful. Beata and Heather in the finance department were amazing during the process. I will definitely keep this dealership in mind for any future purchases. More

I wouldn't normally rate a dealership but I also normally don't come out of one feeling that I go the best deal. My salesman, Ron Bergsmith, was great. I recently bought a Ford Edge and I was on the fence don't come out of one feeling that I go the best deal. My salesman, Ron Bergsmith, was great. I recently bought a Ford Edge and I was on the fence about what car/SUV I really wanted. He helped me navigate through the different options until I was confident which one I wanted. He was very patient, let me test drive a few cars and clearly explain the advantages to each one. I am very happy with the choice I made, the dealership and of course my salesman, Ron Bergsmith. I would recommend this dealership to anyone! More