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Koons Ford of Annapolis
Annapolis, MD
1,988 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,988 reviews
October 30, 2026
Service was smooth, efficient and complete. Communication was clear and thorough and I was contacted as soon as the work was completed. Communication was clear and thorough and I was contacted as soon as the work was completed. More
by NEBBIAKB
Verified CustomerEmployees Worked With
October 29, 2026
Every time I bring my truck up there for service it always things go wrong with my truck after I leave Where I have to put out more money. When my truck was running find. Not a problem. Then when I cal always things go wrong with my truck after I leave Where I have to put out more money. When my truck was running find. Not a problem. Then when I call back to explain what going on with my truck. The only thing they tell me that my truck is old. Just because my truck is 20yrs old it still run good. And now when I start my truck my seat back and forth. I never had this problem with my seat before. More
by VBROWNSUGER
Employees Worked With
October 24, 2026
Took my Lincoln in for oil change and sun visor repair. GM and Chris D took good care of my needs. Jeff in service area kept me informed of all updates and when car would be ready for pickup. Will defin GM and Chris D took good care of my needs. Jeff in service area kept me informed of all updates and when car would be ready for pickup. Will definitely use Koons Ford for all of my repairs and service in the future. More
by socialgal3
October 24, 2026
Everyone at Koon's Lincoln of Annapolis is very friendly and helpful. From my sales representative to my service coordinator I am very confident that I will always receive the best service possible. and helpful. From my sales representative to my service coordinator I am very confident that I will always receive the best service possible. More
by dieseldawg92
October 22, 2026
Brought my 24 Bronco in for a recall service. Very pleased with service advisor and courtesy shuttle driver that was provided to and from. Mechanics left some greasy handprints all over the fen Very pleased with service advisor and courtesy shuttle driver that was provided to and from. Mechanics left some greasy handprints all over the fenders and drivers door area, but overall very satisfied with the service experience at this location. More
by K9BOSCOE
Employees Worked With
Unknown name
October 22, 2026
Had my vehicle for ten days without calling me with an update. I left a number of voicemails and not one was returned. When I finally picked up my vehicle the service department manager was no where to be update. I left a number of voicemails and not one was returned. When I finally picked up my vehicle the service department manager was no where to be found. More
by lori.pelletier
Employees Worked With
October 21, 2026
Beware of trying to sell non needed products without physical checking if bad or not physical checking if bad or not More
by ridgewayf150
Employees Worked With
October 21, 2026
Great customer service the wait time was not long. Very good team at the Annapolis Koons Ford located on Riva Road. Very good team at the Annapolis Koons Ford located on Riva Road. More
by LADY0926
Employees Worked With
October 20, 2026
Same day appointment was quick and easy, Staff ensured that my time and money were respected. that my time and money were respected. More
by jmassey2
October 16, 2026
Earl Mosby always provides excellent customer service. In addition, his staff member Jordan Mosby is also great at customer service. In addition, his staff member Jordan Mosby is also great at customer service. More
by dkpatrick1
Employees Worked With
Other Employees :
Jordan Mosby is excellent. Kept me informed and listened to my mention that I had to pick up grandchild from daycare by a certain time. I was so appreciative and glad I have the opportunity to complete this survey.
