Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Koons Ford of Annapolis
Annapolis, MD
1,937 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,937 reviews
August 22, 2026
Koons is responsive and consistent when performing service on my vehicle. Service manager Mike always helpful. service on my vehicle. Service manager Mike always helpful. More
by PETER.GUTHORN
Verified CustomerEmployees Worked With
August 20, 2026
I had an absolutely wonderful experience purchasing my Hyundai Santa Fe! My salesman, Darrick, was professional, knowledgeable, patient, and genuinely committed to making sure I found the right vehicle. Hyundai Santa Fe! My salesman, Darrick, was professional, knowledgeable, patient, and genuinely committed to making sure I found the right vehicle. He made the entire process smooth, comfortable, and stress-free without ever making me feel pressured. I absolutely love my Hyundai Santa Fe and couldn’t be happier with my purchase! I highly recommend working with him if you’re looking for someone who truly cares about his customers and takes pride in providing excellent service. Thank you for making my car-buying experience such a great one! More
by raechelsawyers
Employees Worked With
August 17, 2026
Charlita is the best! She always goes the extra mile to make sure her customers are satisfied. The finance department was extremely professional and courteous making the She always goes the extra mile to make sure her customers are satisfied. The finance department was extremely professional and courteous making the paperwork process smooth and easy. More
by MBOWEN5
August 17, 2026
Took forever to get my vehicle. Paperwork was done wrong. Had to return after Sale to remedy. Not the best after sale follow up. Had to get the Manager involved. Not a Great Exp Paperwork was done wrong. Had to return after Sale to remedy. Not the best after sale follow up. Had to get the Manager involved. Not a Great Experience. More
by stephen.riviere
August 15, 2026
Excellent service as always. All repairs were clearly described to me along with the cost. Time to complete service was a few hours while I waited in the waiting room. All repairs were clearly described to me along with the cost. Time to complete service was a few hours while I waited in the waiting room. More
by derrickhead
August 15, 2026
90,000 mile service completed. Customer service was efficient and friendly. Car ran well on trip out of town. Customer service was efficient and friendly. Car ran well on trip out of town. More
by LER430
Employees Worked With
August 14, 2026
Excellent service - Everyone in the service area MADE SURE I was taken care of. I did not have to wait to be checked in or checked out. SURE I was taken care of. I did not have to wait to be checked in or checked out. More
by PCORV
Employees Worked With
August 14, 2026
Excellent service! The staff kept me in the loop on progress and the work was done extremely well and completed on schedule! The staff kept me in the loop on progress and the work was done extremely well and completed on schedule! More
by jeffvolosin
Employees Worked With
Other Employees :
Mike from Corporate Sales took me for a test drive and answered lots of questions
August 13, 2026
Efficient service - I dropped off in the late afternoon for an early am appointment the next day, and they were done by that evening for an early am appointment the next day, and they were done by that evening More
by shannonsausville3303
August 12, 2026
They was all very nice and patient especially Chuck definitely will do business there again. And will refer family and friends with no question. definitely will do business there again. And will refer family and friends with no question. More
by melow247
Employees Worked With
