Koons Ford of Annapolis - Service Center

I had a recall and was informed it would take 2 hours max, I took the shuttle home and checked back 5 hours later as I wanted to take the shuttle to pick up the car. The car was not ready - I got a call max, I took the shuttle home and checked back 5 hours later as I wanted to take the shuttle to pick up the car. The car was not ready - I got a call at 6:15pm to pick up the car, which meant I could not take the shuttle, I had to wait until 10am the next day to get a ride to retrieve my car More

Mike Treas is always very attentive to the needs of the customer and ensures that the vehicle is checked and the issues that have to be address are, to the satisfaction of the customer. customer and ensures that the vehicle is checked and the issues that have to be address are, to the satisfaction of the customer. More

Very well done, thanks. Mike does an excellent job of communicating, and the staff are friendly. Mike does an excellent job of communicating, and the staff are friendly. More

The best experience always! The service department always treats me like VIP! Fast, accurate, and friendly! The service department always treats me like VIP! Fast, accurate, and friendly! More

Went in for brakes. They didn't road test afterwards. Loud vibration from front driver side wheel. Due for oil change, but they didn't let me know. Service rep terrible They didn't road test afterwards. Loud vibration from front driver side wheel. Due for oil change, but they didn't let me know. Service rep terrible at providing status updates. More

G r e a t. S e r v i c è a ll a round S e r v i c è a ll a round More

Car was promptly serviced and staff courteous . have delt with the dealership for many years. have delt with the dealership for many years. More

courteous and efficient with pleasant demeaners. Was told service would take all day, but it took less than 3 hours Was told service would take all day, but it took less than 3 hours More

Darrick did a great job overseeing the purchase of my new Mustang Mach e. Because of COVID supply chain disruptions, it took a long time from order to delivery. While in transit, there was minor damage to th Mustang Mach e. Because of COVID supply chain disruptions, it took a long time from order to delivery. While in transit, there was minor damage to the front bumper. Darrick provided me a loner car while Koons Collision Center perfectly repaired the damage. I'd recommend Darrick to anyone considering buying a Ford or Lincoln. More

GPS and Sync3 updated successfully. Service took longer then I figured but it was done in one day. Service took longer then I figured but it was done in one day. More