Koons Ford of Annapolis - Service Center

Prompt scheduling, loaner car, and work done in a day. What could be better ? I was advised of a recall which was then automatically included in my service. What could be better ? I was advised of a recall which was then automatically included in my service. More

Mike is great and makes sure to keep our cars going strong. He is one of the reasons we are a Ford family! strong. He is one of the reasons we are a Ford family! More

Terrible service department. Every time we get the car back the issue still remains. Scratched the rear hatch of my navigator so badly they had to repaint the entire rear hatch. Every time we get the car back the issue still remains. Scratched the rear hatch of my navigator so badly they had to repaint the entire rear hatch. Constantly miss appointments for car pick ups and drop offs. Avoid this service dept. More

Koons Ford of Annapolis has always done right by me. Though you need more loaner cars! :) Karin Though you need more loaner cars! :) Karin More

Service dept is terrible and going down hill with service personnel not knowing what they are doing with a bit of an attitude personnel not knowing what they are doing with a bit of an attitude More

I never received my service, which was just an oil change. Waited 2 hours (after scheduling at 10:00 am appointment), got up to get an update only to find out that they had not even pulled my car back change. Waited 2 hours (after scheduling at 10:00 am appointment), got up to get an update only to find out that they had not even pulled my car back to start. So I left. I get being behind, but had they communicated that up front, or even as soon as they found out, I could have made other arrangements so that my time wasn’t wasted. The lack of respect for my time was not appreciated. More

Koons Ford of Annapolis service is accommodating and reliable. I can count on them when I nees them. reliable. I can count on them when I nees them. More

Probably the best tune up experience I have had in the last two years. Fingers crossed for a repeat next time. last two years. Fingers crossed for a repeat next time. More

The first appointment I had scheduled (with an email confirming the appointment) when I showed up, they had no record of my appointment. Blamed it on a glitch and told me they could not fit me in. So af confirming the appointment) when I showed up, they had no record of my appointment. Blamed it on a glitch and told me they could not fit me in. So after taking off work and coordinating a ride I had to apologize to my ride that they followed me there for no reason and I had to return another day. I did email a copy of the confirmation to Koons showing I was not making this up and never heard back from anyone. The following appointment Koons finally replicated the issue I was having during a road test but could replicate in the shop. As a result I had to schedule another appointment as I needed my vehicle back after it was in the shop for 2 days. BTW this same issue occuring within 4 months of me purchasing the vehicle and they were unable to replicate the issue then. I returned for the follow up appointment and contacted me that the issue was fixed. The cost was $230 but i am not sure why this is not covered under the warranty as this did occcur first during the original warranty and I also purchased the extended warranty. Debating whether it is worth the trouble. Also still waiting on the documentation from the work ordre to review that was to be emailed to me. More

I was without my vehicle for an entire month, partially because the service dept did not diagnose the problem for nearly 3 weeks even though I told them what I thought the problem was related to. I had t because the service dept did not diagnose the problem for nearly 3 weeks even though I told them what I thought the problem was related to. I had to call for updates frequently. They could not tell me if it would be covered under warranty so I could not rent a car. The only positive was that they waived the diagnostic fees. More