Koons Ford of Annapolis - Service Center

Have been bringing my vehicles to Koon's for 20 years. ..great service and friendly staff. ..great service and friendly staff. More

Bruce was amazing. He was attentive and I feel like he had my best interest at heart. The 4 stars is for the fact I had to replace the sunroof tracks after 4 years. He was attentive and I feel like he had my best interest at heart. The 4 stars is for the fact I had to replace the sunroof tracks after 4 years. This is a big problem and Ford should address it. $820 seems excessive for this repair which was sub contracted. Otherwise, stellar visit to the Service Department. More

Been with dealership for over two decades! All aspects of the business in outstanding; the people and workmanship is above all else. I've never been disappointed by anyone or anything at KF o All aspects of the business in outstanding; the people and workmanship is above all else. I've never been disappointed by anyone or anything at KF of Annapolis! More

Service Dept needs serious help . ..Im at 10 k go to dealer 300 miles ahead to book service and I have recall as well. Im booked for end of April. Truck keeps sending me warnings I nee ..Im at 10 k go to dealer 300 miles ahead to book service and I have recall as well. Im booked for end of April. Truck keeps sending me warnings I need service So I call to book service earlier. Ford keeps sending me flyers that state dealer will pick truck up at home service and return, that wasn't available, Tried booking online and recd confirm appt. Called to verify told booking online not always what it says it is..I see dealer says you can drive up for service but that's only if you're there at 0730hrs ! So finally I secure a service spot with use of shuttle. Arrive 1st time not sure how to access the service lanes Markings Unclear to me. Someone shouts to move over here. I finally find my Assigned Service Person. While in his office asking questions another person interrupts us and tell him hurry up he has another customer waiting ! While he attempts to tell the person to hold on the person continues on. Very rude So next I find a lounge and sit and wait for shuttle home ..I coulda waited in this area but was told it wasnt an option when I booked service ! So shuttle home Later in day shuttle back to pick up. Speak with service person explain concerns ask about recall parts and was told when they come in (Side airbags) they will call . For someone that's purchased their first Ford Pickup with an extended warranty and maintenance plan and its my first interactions with service dept ..I wouldn't return ..No one seems to know what's going on ..Defn need to learn how to work as a team vs cutting each other down and need to learn about what customer service is ! I have on order a second truck which I'm again waiting for over 10 months due to Fords parts issues ..If this is how ford service is I think I'll cancel it and go back to Honda. More

Mike is outstanding, Parts Dept was also very helpful . work done in a timely .Thanks work done in a timely .Thanks More

Koons Ford is always clean and the staff are friendly. The location is always clean and convenient to get to. The location is always clean and convenient to get to. More

My truck was stolen and sent here for a key replacement and inspection. I took almost two months to get my car back because this dealer failed to source a replacement key to program for my truck. After two and inspection. I took almost two months to get my car back because this dealer failed to source a replacement key to program for my truck. After two months, I was told to wait another month because it’s “impossible to find a replacement key right now”. I called two nearby dealerships and they were both much more helpful and sourced me a new key within an hour. I then took this key to koons to have them program it and picked up a few days later. It’s ridiculous that they could not make these calls to find me a key. Each time I showed up to check on my truck they were not busy, there was definitely time that could have been spent helping me, the customer, get the key and be on my way. More

Service writer Mike Treas was very courteous and on top of things. My truck was ready for pickup when promised of things. My truck was ready for pickup when promised More

I leased my MKZ in late 2015 and purchased it when the lease was up. My experience with your service department has been mostly very good and I would recommend your dealership to others. lease was up. My experience with your service department has been mostly very good and I would recommend your dealership to others. More

Mike Treas always makes sure that the Crown Vic is serviced to the high standard it requires. I would buy a car or truck from Koon's because of the service center and that Mike would be there to make serviced to the high standard it requires. I would buy a car or truck from Koon's because of the service center and that Mike would be there to make sure it was done right. Price still matters. More