Koons Ford of Annapolis - Service Center

True Definition of Customer Service and quality Big thanks to the Sevice team at Koons. thanks to the Sevice team at Koons. More

Mike (MK) was efficient, kind and professional. Our car was ready at the time promised. He kept us in the loop at all times and answered all our questions thoroughly. Being from out of town, it w Our car was ready at the time promised. He kept us in the loop at all times and answered all our questions thoroughly. Being from out of town, it was nice to see a service representative who was not only respectful but caring as well. Thanks MK! More

Mike Treas in service is a great representative of Ford! Timely and professional service department Timely and professional service department More

My dealership experience was great. Chuck, sales associate, was very attentive and answered all my questions. He took the time to set up everything in the car for me and got me an ext Chuck, sales associate, was very attentive and answered all my questions. He took the time to set up everything in the car for me and got me an extra key. I would say he went above and beyond expectations. More

All personnel were exceptionally friendly and helpful- from the shuttle bus driver to the maintenance crew to the office workers. Work was done well and actually completed prior to expected date. Thanks from the shuttle bus driver to the maintenance crew to the office workers. Work was done well and actually completed prior to expected date. Thanks to all. More

The Service was very good and my rep was great with communication. Car was in for recall issues and all went very well. communication. Car was in for recall issues and all went very well. More

Service writer Mike Treas was very courteous and on top of things. My truck was serviced on time and was ready as promised of things. My truck was serviced on time and was ready as promised More

Koons Ford Annapolis always provides professional, friendly and efficient service and is a reliable service station to meet all my automotive needs. friendly and efficient service and is a reliable service station to meet all my automotive needs. More

The service I had done was oil change. My appt was at 8:30am, but it was done til 11:15am. I was waiting in the lounge. I did have to ask the wonder nice lady in the lounge waiting area My appt was at 8:30am, but it was done til 11:15am. I was waiting in the lounge. I did have to ask the wonder nice lady in the lounge waiting area to find out how much longer til its done. No update from service only when it was done. The service on my car was great and they check everything on the list. They even rotated my tires also. No complaints on the work. Just a long wait time. More

Earl Mosby is a valuable asset. Very customer friendly, responsive, and honest. The cashier was very friendly and helpful. Very customer friendly, responsive, and honest. The cashier was very friendly and helpful. More