Koons Kia of Owings Mills

I was in yesterday to request service for my EV 6. The gentleman behind the counter said can you bring in your vehicle Monday morning at 8 AM? I said that would be fine but we won’t get to it until ab The gentleman behind the counter said can you bring in your vehicle Monday morning at 8 AM? I said that would be fine but we won’t get to it until about June 16. Does that make any sense to bring in the vehicle on June 9? I don’t understand Koons service. I cannot return back to this dealership at all. It’s one of the worst in Maryland. More

The service was good. I didn't have to wait long. I would highly recommend. I didn't have to wait long. I would highly recommend. More

man they are the best in what they do! they are helpful nice and welcome you in many ways they are helpful nice and welcome you in many ways More

Spoke with manager was told I was next on the list for loner and that should have one tomorrow that was a week ago terrible I dropped my suv off on March 26 with all my paperwork there is a tech line open loner and that should have one tomorrow that was a week ago terrible I dropped my suv off on March 26 with all my paperwork there is a tech line open however I'm never updated I mentioned maybe taking my suv to another kia service department was told sure doesn't look like we've do anything with it, so now I'm confused, please do what I didn't pay attention to these reviews, and all off there responses is ROBOTIC with a tweet here and there More

This will be my last time visiting this dealership for any reason. I will take my car to a different dealership for any further work, and I will not be returning to buy my next vehicle. At one service app any reason. I will take my car to a different dealership for any further work, and I will not be returning to buy my next vehicle. At one service appointment they left the oil drain plug loose. I was out my vehicle for several days, and had to pay to get it towed. At my last appointment I had to fight to get coverage from the maintenance plan THEY sold me and they STILL didn't complete all the required maintenance. I highly recommend going anywhere else. More

Staff was comforting, patient and explained everything so that I could understand. The time I entered for service until I was released was a little over an hour. that I could understand. The time I entered for service until I was released was a little over an hour. More

It was fine. m m m m m m m m m m m m m m m m m m m m m m m m m m m m m m More

On time, quick,and efficient. They texted me while the work was going on and again when my car was ready. They texted me while the work was going on and again when my car was ready. More

Scheduling was easy and available at a convenient time. The service contact got the work started quicky and completed ahead of the estimated time. Very pleased. The service contact got the work started quicky and completed ahead of the estimated time. Very pleased. More