Please take a minute to read this review. I contacted them about a Kia Sorento Hybrid listed and was told I would get a call back within a few minutes to discuss finance numbers. I spoke with Brandon. I hadn't heard back after a couple hours so I called back. A message was taken and then I received a text message from Adam stating I needed to fill out the online application and he would get it to their F&I. I completed that process and received a text back from him stating a base price $14,000 over what was listed. He then stated that was a mistake and his manager "fixed" it. The base price was still $5000 over the price listed on their site. Adam stated that there was a mark up on the vehicle. I called and spoke with the sales manager Chris. He said the site states "call for pricing" because of the mark up. After reviewing the site, he realized it does not say that and and states the price $5000 lower than quoted from them.
The major problem I have is the fact they ran my credit based on my authorization that the price was 37k and failed to disclose the mark up price until after my credit was ran. To make things worse, they sent over the worksheet and added in an "appearance" package for $299 that stated optional, but they scratched off the optional section. On top of that added in another "Lux Care" package that is supposed to be optional. I now have to deal with disputing their inquiry on my credit all because they did not want to disclose their false advertising ahead of time.
I understand there is a shortage right now, but do yourself a favor and move past this dealership. There are other options and I assure you that you will regret a decision to deal with these folks.