Koons Kia of Owings Mills

I went to Koons Kia of Owings Mills for a non-crash related body issue. The door would not open from the inside but would open from the outside. The service department took a long time to do the diagno related body issue. The door would not open from the inside but would open from the outside. The service department took a long time to do the diagnostics finding out one of the cables that open the door broke. My car was not involved in any accident and it broke before hitting 25k miles and 1.5 years. Service department told me that it will have to be my out-of-pocket fix for over $100 after discussing with the "supervisor" of the service department. I asked for contact information of the supervisor and still haven't heard back. I had to pay to get the fix since I desperately needed the car but I became hesitant of choosing Koons Kia of Owings Mills as a place to get the service done. More

Engine problems that was suppose to be repaired there but same issues while blaming customers same issues while blaming customers More

My first experience & it will be the last with Koons. Purchased a used vehicle on 7/15 & have yet to receive the title. It is presently 5 weeks & a few days later. I've been informed the dealership is no Purchased a used vehicle on 7/15 & have yet to receive the title. It is presently 5 weeks & a few days later. I've been informed the dealership is not in possession of the lien release & therefore, the tags, registration etc. cannot be processed. It is illegal to sell a used car without possession of the lien release. In addition, I was overcharged on the registration fee. The car weighs 3247lbs & therefore should be $135. Finance charged $187.00 which is for a vehicle weighing 4000lbs. The outcome is still pending. Further action may be required. More

Much time & care was put in developing their customer service. It was definitely 5star service service. It was definitely 5star service More

Whatever you do, absolutely do not buy a new or used car from Koons Kia. Here's a breif rundown of my experience. I called June 10th inquiring about a 2017 Honda Odyssey. We agreed on a price over the from Koons Kia. Here's a breif rundown of my experience. I called June 10th inquiring about a 2017 Honda Odyssey. We agreed on a price over the phone. I came in and gave then a check that day( on a Saturday). Came back the following Monday to do all the paperwork. - had to of been the easiest sale possible. When we came back Monday to pick the van up somebody hit it with their car causing a huge dent in the rear quarter panel and bumper. So they said to bring it back in and they would take care of it. No big deal and was happy they were going to take care of it. - the first red flag came up though. They said it happened while it was being "detailed" the van was just as dirty as when I came in the previous Saturday. I specifically remember the clump of dog hair right in the middle of the back seat. This starts a long process of them saying they're taking care of something when they're not doing anything at all and just hope you don't notice. The following day. We picked the van up on a monday, so Tuesday I was following my wife who was driving the van and I was in my work truck. The van was smoking like crazy out of the exhaust indicating a serious problem. I called them, brought it in and they gave me a loaner. They said they were still going to "take good care of me". Thursday that week they called me saying the van was done and ready to pick up. They said they "decarboned" the cylinder heads. If you look at the Carfax less then 20,000 miles ago the cylinder heads were just decarboned. So 1. If there's that much carbon building up in >20,000 miles then there's a whole nother issue going on. They were just hoping they could tell me something that I have no idea about and hope it would please me. They're preying on people lack of knowledge on mechanical issues, passing it off on them so they could not be stuck with the engine issue. I then told them they need to take it to a Honda dealer to be properly diagnosed or I want my money back. A week went by with me calling every other day just to get an update. - that's not asking a whole lot. And crickets. "Ohh he'll call you back",. "they're in a meeting" is all you ever hear with then saying I'll get a call back shortly. Never anyhting. Last Friday I got so sick of not hearing anything I drove into to the location to speak to then in person. They were nice and said they were going to cut me a check and it is what it is. I was very happy with the outcome. He said they would overnight it so by first thing next week we would be good. It's now friday. I called yesterday to get an update and also saying I'd like to come grab some items out of the van because it's no longer ours. "Give me 10 minutes and I'll call you back". Never heard anything. I called an hour later and got ignored. Called first thing this morning and same thing- crickets. The thing is if they would simply say "hey we're crazy busy can I call you tomorrow.". Or shoot even if he said, " I have no idea what's going on, give me a few days and I'll figure it out". That would be so much better then "I'll call you in 10 minutes". And never hear anything back. So at this point I'm waiting for a check back from them for a van I bought and paid for that was hit in their parking lot while it was being "detailed". Ignored a ton, and they tried taking advantage of me by saying they fixed the issue with the engine when in all actuality that motor needs serious work. We had the Van for approx 18 hours total. So unless you like calling a bunch of lawyers, the attorney general office, the BBB and spending tens of thousands of dollars and not knowing what's going on then I would highly recommend saving the absolute nightmare it is to work with these guys and go somewhere else. Shame on Koons Kia and the management. On a side note Justin my salesman was awesome, super cool guy. Everyone else at this More

I was not treated as a valuable client. They were understaffed and I felt rushed. My car was not ready at the time promised. And I am still waiting for my paperwork to be emailed to me desp They were understaffed and I felt rushed. My car was not ready at the time promised. And I am still waiting for my paperwork to be emailed to me despite 3 calls informing them that I had not yet received it. When I called the Customer Relations extension to complain, nobody ever picked up. It continued to ring and ring and ring until it finally automatically transferred me back to the main menu. I only got through by choosing the Sales Dept or the Appointment line. As a full-time worker in an office setting, where I have to physically report to work Mon-Fri, I found the inconvenience overwhelming and annoying. I am being gracias in giving this dealership 2 stars. More

Koons Kia Service - flee as fast as you can Our Kia Sedona started having the oil pressure indicator come on/go off intermittently in the dash, then started leaking oil. Setup appointment for 5/31 to Sedona started having the oil pressure indicator come on/go off intermittently in the dash, then started leaking oil. Setup appointment for 5/31 to fix the oil pressure switch leak issue and also apply the anti-theft update - 2 warranty items only, nothing else. When making the appointment, spoke to a service advisor who stated it would take about 3 hours for these 2 items - could either wait for it or drop it off. Dropped off 5/31 7:40 am, handed the warranty documents to service advisor, who handed them back and stated something about a $160 diagnostic fee for the oil pressure switch issue if ends up not being that. The document specifically states Kia will diagnose the cause for free - no stipulations. Advisor said would know something by end of day. Heard nothing - ended up having to call many times. Every time I called service, could hear it transfer 3 times and keep ringing until get to message to leave voicemail. Left several messages over days and never got any call back. Nobody ever initiated a call to me for an update. Learned you basically have to call main number, then hit 0 (not a menu option) when menu options start to get anyone to talk to, then ask for transfer. They had vehicle 4 days and only did the anti theft update. Only time ever heard from "advisor", Greg, was 3rd day after I called yet again and girl took name/number on post-it note, put in middle of his monitor so he couldn't avoid. Then he would only text. Eventually said they looked over vehicle (I didn't ask for any of that) and recommend $1500 of things to do. He lied about brakes, cabin air filter (brand new) and plugs (not needed or on service schedule for our mileage) - had service at my trustworthy mechanic 3 weeks earlier where they let me know brake measurements, replaced cabin filter, etc. After 4 days and they wouldn't give loaner, had to go pick up van on Saturday...couldn't wait any longer. Their own employees said certain problem employees (including Greg) that need to go. Got home, had to add oil (very low due to leak), checked cabin filter - brand new as I knew. They somehow lost inside glove box left clip when "looking things over". I spoke to service manager on following Monday and only way they'd do anything was to bring it back in. I asked for the glove box clip they lost and they won't even send that. Never another Kia - service and vehicles leave a lot to be desired. Places like this shouldn't even be in business. More

What made me travel from Philadelphia to this dealership in Owings Mills, MD was the salesman name Carey Olivis he was a total professional keeping me in the loop on a 2019 mercedes I've been eyeing for a f in Owings Mills, MD was the salesman name Carey Olivis he was a total professional keeping me in the loop on a 2019 mercedes I've been eyeing for a few weeks he video me the vehicle showing off all the cool features..I just wasn't sure if I wanted to travel so far when there were other dealership not as far. After looking at his video and seeing that he was thorough in his presentation I decided to take a chance on the long ride. When I walk into the dealership I was impressed by how clean and how my wife and I were greeted .I ask for Carey who I wanted to meet inperson not sure if he was working with another customer but I meet another young professional Javon he was very knowledgeable in every question I ask him ..if I was to buy another car or knew of someone who ask about Koons my answer would be Yes go for it ...Carey and Javon represented Koons 💯 The only reason I didn't give you the 5stars is 2 reason 1) I came with a check cash and my ID , I did not need your financial institutions to give me a better rate when I had what was needed to buy this vehicle I did not want my credit ran but was told for security reasons they had to verify who I really was ....dumb on my part I guss I should have refused 2) Your inventory is nice but most of the cars were dirty.. even when I test drove my car BUT was clean up a day later I paid for some type of ceramic wax that I'm not sure if I really got it..I took it to Philadelphia number one detail shop Wills auto detail. I wish you could see it now ...awesome ... other then that give CAREY AND JAVON a RAISE you've got two solid salesman They got me to travel two and half hours.. KOONS OF OWINGS MILLS.. WORTH IT More

We went to this dealership three times before buying a brand new car and worked with Francisco each time. He was very patient, knowledgeable and continued to stay in touch with me until the car we wanted brand new car and worked with Francisco each time. He was very patient, knowledgeable and continued to stay in touch with me until the car we wanted arrived. I had to work with the manager Ron on some things. He was very responsive, made sure everything was taken care of and most importantly that I was happy. Jackie in finance was very thorough and went above and beyond to get us to where we wanted to be payment wise. David the service manager kept me in the loop during my repair process and explained everything in great detail. I couldn’t have asked for a better experience with buying a new car. Everyone has been very friendly and the waiting area has been very clean each time I have been there. I was offered more for my trade than the other dealership I had looked at and I didn’t have to go back and forth on the price of the car. They also had a large selection of cars to choose from which is rare now a days! I would absolutely recommend this dealership! More

When I got in the service person continually tired to upsell me on services that were not needed. I forgave it as part of her job, but started to get an uneasy feeling. They then serviced the car and f upsell me on services that were not needed. I forgave it as part of her job, but started to get an uneasy feeling. They then serviced the car and failed to fix it. They then offered to do diagnostics services that were not offered to begin with to identify the problem all for additional charges. I told them to stop working on my car and for the manager to call me back. I was never contacted. I called in the next day to pick it up and was told that my car was not available for pick up because it was "torn apart." When I finally went to get it the manager fed me lines and refused to give my keys back until I paid $1,500 for work that did not fix the problem. More